Connect customer care, billing, and advanced metering to deliver efficient service that delights customers and builds trust. Create a single view of meter and device data, easily implement complex rating plans, and offer intuitive self-service through digital channels.
Check out our utility customer service solutions in action.
Get a complete, 360-degree customer view from meter to cash in a single customer-care system designed for today’s digital utilities.Explore Oracle Utilities Customer Information Systems (CIS)
Take advantage of SaaS to automate data management and common CSR workflows. Implement new software capabilities faster to stay ahead of customer needs.Explore Oracle Utilities Customer Cloud Service (CCS) (PDF)
Use data from smart meters and devices to personalize customer insights and advice. Automate common customer service workflows like start, stop, and transfer service.Explore Oracle Utilities Advanced Metering
Let customers compare rates, pay their bills, and update their service through an easy-to-use web or mobile interface.Explore Oracle Utilities Digital Self Service
“By moving to cloud-based services, we go from big-step change deployments to getting a new set of capabilities added to the baseline product every 120 days.”
Chief Technology Officer, Grant County Public Utility District
Test and implement new rates faster, automate exception management, and scale to support billing for millions of customers.Explore Oracle Utilities Billing Cloud Service
Get prebuilt machine learning insights that allow you to monitor smart meter health, understand customer usage patterns, identify electric vehicles charging on the network, and more.Explore Utility Analytics from Oracle
Kathleen Wolf Davis, Senior Manager, Content Marketing and Social Media Strategy, Oracle
We’ve been talking about the future for so long, surely we must be knee-deep in it by now. But the problem with tomorrow is this: It’s always in flux. It always needs planning for. It always need another look at strategy before it all comes rushing into today. We simplified your tomorrow down to three main areas: thinking, customers and the grid. Here’s what you need to own, develop, get and craft in those three areas to make your utility’s tomorrow a rosy one.Read the complete post
A customer platform that is inherently intelligent and adaptive will change the way your team works.
Review Cloud update readiness material to learn what's new in Customer Service and Billing and plan for updates.