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High performing companies are undergoing a digital transformation across customer experience to ensure they’re capable of meeting new expectations set by two major factors:
They’re communicating, interacting, and expecting 24/7 access to brands from any location, on any device.
They’re embracing anything that offers improved convenience or service to make their lives easier.
Brands, like Uber and Amazon:
Are not encumbered by existing brands, distribution channels, or investments.
Are embracing technology to meet new standards and provide exceptional experiences.
The need for digital transformation across customer experience impacts any role within a company that is consumer-facing or helps generate revenue – and, accountability for revenue spans across the entire customer lifecycle. Digital transformation equips internal teams to perform better and achieve greater results:
Marketing teams: increase customer engagement + increase customer acquisition + prove ROI
Sales teams: predictably grow sales + control the cost of sales
Service teams: reduce costs + increase customer satisfaction + reduce customer churn
Commerce teams: increase online sales + increase margins + increase average order values
Embrace a customer-focused digital transformation strategy.
Watch nowWalk before you run.
Read moreWhy an integrated data platform is the key.
Read moreTransform to a data-driven, connected, and adaptive CX infrastructure.
Watch nowTurning the customer journey inside out.
Read the ReportHere's why.
Read moreT. H. March has disrupted and reinvigorated business using Oracle's groundbreaking CX Cloud technology to enable world-class marketing, sales, and social.
Watch these on-demand demos to explore hot topics, real-world examples and demonstrations of the latest and greatest in Oracle CX Cloud: