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Manufacturing Insights: Enterprise Digital Transformation

April 15, 2021 | Original broadcast

Manufacturing Insights: Enterprise Digital Transformation

Learn how how digitizing end-to-end service processes can help deliver high-value interactions that drive customer satisfaction, efficiency, and revenue.

State of the Industry: TSIA’s Point of View (16:56)

In this keynote, J.B. Wood provides a state-of-the-industry update highlighting strategies that extend businesses innovation platforms beyond the lab and into the customer experience, particularly in the age of cloud and managed services.

J.B. Wood, President and CEO, Technology & Services Industry Association (TSIA)

Business Impact of Digital Transformation (19:16)

Companies that invest in digital transformation see clear business results. Join J.B. Wood and Ines Taverniers as they discuss how the organization’s digital transformation has improved business performance.

Ines Taverniers, Business Controller, Melexis
J.B. Wood, President and CEO, Technology & Services Industry Association (TSIA)

The Future of Service Management for Manufacturing (7:16)

Learn how Oracle’s high tech and manufacturing customers are transforming to provide a unified go-to-market strategy, increase business agility, drive incremental revenue from existing customers, and provide new revenue-as-a-service business models.

Scott Creighton, Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle

Zebra’s “Customer First” Transformation (11:58)

Zebra Technologies, a leader in enterprise-level data capture and automatic identification solutions, underwent digital transformation to better personalize their customer journey, as part of their “Customer First” strategy. Learn how Zebra optimized their customer and partner digital portal experience with new subscription business model offerings.

Scott Creighton, Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle
Livingston Hudson, Solution Architect, Zebra Technologies

Redefined Service with Badger Daylighting and Canon Medical (15:42)

In this session, learn how Badger Daylighting and Canon Medical have redefined service to remain competitive with service-first, cutting-edge technology, implementation, and transformation.

Scott Creighton, Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle
Paul Parsons, Director of Service and Technical Support, Canon Medical
Pradeep Atluri, Vice President, Information Strategy and Technology, Badger Daylighting


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