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Retail Stores and Omnichannel

As customers continue to evolve the retail omnichannel journey, you can provide them with engaging, seamless experiences while refining operations across point-of-service, ecommerce, and order management systems.

See retail omnichannel in action

Samsonite Europe extends Oracle Retail partnership to meet rising customer demand
De Beers polishes its store experience with Oracle Retail mobile POS
Sally Beauty delivers on increased demand and more than 10,000 curbside orders with Oracle
Helzberg associates creates meaningful customer experiences with new insights from Oracle Retail
Oracle helps Perry Ellis gain a holistic view of its customers in less than seven weeks

The business value of omnichannel retail

The true value of having a single view of an order, item, or customer is much more than just transactional. Increased insights from aggregate data help retailers deliver on overall business objectives through a deeper and richer understanding of customer behaviors. Closing the data gap with omnichannel retail solutions helps retailers to enable more personalized offers and promotions, increased sales, and greater customer loyalty.

Deliver seamless customer experiences with smarter retail solutions

Deepen loyalty with a single, 360-degree customer view

Craft meaningful physical and digital shopping experiences with a real-time view of your customers’ actions and needs at every step of their journey.

Explore Retail Customer Engagement

Personalize customer experiences with a flexible retail POS

Give your store associates a deeper understanding of customers and greater visibility with robust POS functionality.

Explore Retail Xstore Point-of-Service

Give customers a connected in-store and online shopping experience

Provide a frictionless customer experience while boosting conversion rates with integrated POS and ecommerce systems.

Explore CX Commerce for Retail

Leverage real-time inventory visibility

Instantly access accurate inventory data to execute efficient and consistent in-store processes and procedures.

Explore Retail Store Inventory Operations

“Selecting Oracle’s mobile technology will enable our brand ambassadors to ensure a seamless in-store experience from the discovery phase to purchase, in the optimal setting.”

Francois Delage

Chief Executive Officer, De Beers Jewellers

Gain real-time visibility across the life of a transaction

Deliver exceptional customer service while maintaining visibility into order shipments and status. Empower associates with customer appeasement capabilities before and after shipment.

Explore Retail Order Management System

Enable endless aisle and intelligently route inventory

Access real-time inventory information to complete transactions on demand through alternative fulfillment methods, such as shipping directly from another warehouse or store or scheduling a store pickup.

Explore Retail Order Broker

Ensure communication network performance and reliability

Rely on secure, predictable communications for mission-critical IP applications to maintain inventory control, capture surveillance footage, transfer operational data, and ensure uptime for mobile POS.

Explore SD-WAN Security

Q&A: How ABC Fine Wine & Spirits managed a 2,000% spike in ecommerce demand

Rose Spicer, Head of Industry Marketing, Oracle

To manage the rapid jump in demand during the COVID-19 pandemic, ABC Fine Wine & Spirits leaned into its partnership with Oracle to bring BOPIS, delivery, and omnichannel capabilities up to speed in a hurry.

Read the complete post

Find resources and more

Modernize the customer experience

The COVID-19 pandemic has reaffirmed footwear retailer and manufacturer Bata’s commitment to omnichannel marketing.

Read the Bata article

IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020

The report assesses the capabilities and strategies of leading enterprise software vendors in serving the specific needs of retail companies worldwide by evaluating their success in designing, developing, installing, configuring, and maintaining the evolution of a complete retail commerce platform.

See why Oracle is positioned as a commerce platform leader

Discover how retailers everywhere are leveraging retail technology

Oracle's Retail Asset Community Knowledge (RACK) portal is a treasure trove of material ranging from Oracle Retail customer journeys to global event proceedings and the latest updates on Oracle Retail roadmaps.

Join the RACK