The Future of Digital Experiences in Communications
February 11, 2021
The Future of Digital Experiences in Communications
Communications service providers have the potential to capitalize on the promise of 5G and the Experience Economy. The future belongs to those that deliver winning customer experiences.
Communications at the Crossroads (19:52)
Communications is at a crossroads as we enter the 5G era. Will you achieve deeper customer relationships and financial success, or face market share declines from digital disruptors? The future belongs to those who innovate, engage and transform.
Jason Rutherford, Senior Vice President and General Manager, Oracle Communications
The Business of Experience: Deliver Holistic, Purposeful Experiences (24:08)
Successful service providers are delivering holistic, purposeful customer experiences throughout their businesses. See how Swisscom—a leading communications provider—is delivering customer-centric experiences, data-driven care, and agile operations.
Alex Mohri, Head of Strategy, Swisscom
Andrea Cesarini, Managing Director, Oracle Intelligent Platform Services Lead, Europe, Accenture
Jean Lawrence, Senior Director, Product Marketing, Oracle Communications Applications
Defining a New Standard for Service Delivery and Customer Experience (21:44)
Communications providers are defining a new standard for CX, looking at how unified systems and self-service tools facilitate better interactions. Explore why novel approaches to service delivery and modern technology are more critical than ever.
Des Cahill, VP, CX Product Management, Oracle
Mark Newman, Chief Analyst, TM Forum
Jonathan Sieck, Director of Dispatch, Windstream