Oracle Banking Collections and Recovery is a unified, enterprisewide solution that improves collections via borrower-centric capabilities and optimized operations. The solution supports the complete collections lifecycle and optimizes the management of delinquencies at every stage through intelligent capabilities, configurable workflows, and automated processes.
Improve collections with borrower-centric strategies and optimized operations.
Segment borrowers based on risk factors and their history of past dues. Improve your focus on high-risk accounts and auto-assign accounts to agents.
Easily tailor collection strategies and approaches by leveraging highly flexible workflows and detailed, 360-degree views of borrowers across different stages of delinquency and loan types.
Capture and track all customer engagement activities. Automatically set the collection status based on outcomes and trigger relevant processes. Collectors can prioritize engagement activities while complying with “single point of contact” regulations.
Automate the allocation of collectors and agents at either the customer or account level. Group collection agents into user groups for easy management. Reallocate cases and accounts in bulk.
Capture and track multiple promises as well as the appropriation and status of payments received against promises. Automatically flag accounts with broken promises. Easily manage threshold percentages and grace days for promised amounts.
Optimize collections operations by leveraging a highly configurable workflow engine and process framework to power contextual orchestration and nonlinear processes.
Unified capabilities built on a microservices architecture enable you to efficiently manage collections across lending products. Optimize operations using a highly configurable workflow engine and flexible process framework.
Leverage comprehensive activity logging and audit trails. Detailed case summary dashboards provide collectors and supervisors with deep insights. Out-of-the-box and customized reports are both supported.
Standard interfaces streamline integration with multiple lending and core product processors. APIs and web services streamline integration with third-party systems. Batch processes enable faster and scheduled data ingestion.
Identify delinquent accounts up front, assess borrower risk, and quickly engage with borrowers to improve overall collections.
Quickly identify distressed borrowers and offer tailored and proactive solutions that ensure a continued relationship while reducing write-offs and losses.
Eliminate wasted effort and optimize the utilization of resources, reducing the overall cost of collections operations.
Enhance the overall borrower experience and maintain and deepen borrower relationships with borrower-centric approaches and tailored treatment plans.
Tushar Chitra, Vice President, Product Strategy and Marketing, Oracle
Digital-first strategies and offerings now dominate conversations across the banking industry. A pure play digital-first approach, however, will become table stakes in retail banking. What else can differentiate leaders in retail banking in 2025? It could be putting people first and the strategies leaders use to achieve this. Exceptional engagement and empowerment of both customers and bankers is the cornerstone of a people-first game plan.
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