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Oracle Cloud CX Platform

Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security.

Oracle Cloud CX Platform
The Impact of Emerging Technology on CX Excellence

Gain valuable insights from Oracle’s global survey and interviews with CX visionaries.

The Forrester Wave™: Digital Experience Platforms

Learn why Oracle was named a leader in The Forrester Wave™: Digital Experience Platforms, Q3 2019.

Why Oracle CX is built for excellence

Connected data

Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA.

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Connected data

Connected intelligence

Oracle’s customer intelligence platform helps enterprises drive business value from their connected data assets and thrive in the experience economy. When powered by connected data, connected intelligence delivers hyperpersonalization in real time and at scale across the customer journey.

Learn how a customer intelligence platform can help
Connected intelligence

Connected experiences

Oracle Cloud CX connects all aspects of the customer journey through marketing, sales, service, and commerce—from the front office to the back office— to deliver a single and unified experience

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Connected experiences

Oracle Cloud CX platform capabilities

Build modern experiences on unified data

Connect data, processes, and applications on a single, unified platform. Oracle offers the flexibility to integrate with all applications in your enterprise, through any touchpoint. We make integration quick and simple with prebuilt flows and easy-to-use tools, while still offering the power that developers desire.

Modules
  • Built on Oracle Cloud Infrastructure
  • Prebuilt integrations and process flows
  • API catalog
  • Mapping recommendations
  • Process automation
  • Oracle Visual Builder
  • Point-and-click UI for nondevelopers
  • Customer intelligence platform
  • Customer data quality and enrichment
  • AI-sourced company data and signals
  • Intelligent data profiling

Augment experiences through innovative technology

Oracle offers a robust ecosystem of emerging technology on an open and flexible platform that allows you to extend the capabilities of your CX applications. Support unique business models with innovative technology services.

Modules
  • Voice-enabled digital assistants
  • Oracle Visual Builder
  • Chatbots
  • Internet of Things
  • Blockchain
  • Augmented reality
  • Virtual reality
  • AI
  • Machine learning
  • Omnichannel content delivery

Reduce risk on security-first designed architecture

Built on an Oracle Generation 2 Cloud security platform, Oracle provides the most complete identity and security solution to secure user identity and access to any application and employ enterprise-grade data encryption and governance technology.

Modules
  • Identity
  • Compliance
  • Threat detection
  • Predictive analytics
  • Personally identifiable information monitoring
  • Unified single sign-on
  • Multifactor user authentication
  • Continuous behavior monitoring

Create powerful business analytics using adaptive intelligence

Empower your organization with powerful analytics and adaptive artificial intelligence. Oracle offers fully connected intelligence and actionable insights powered by innovative technologies.

Modules
  • AI
  • Machine learning
  • Data visualization
  • Oracle Infinity
  • Oracle CX Audience
  • Oracle CX Unity
  • Oracle Adaptive Intelligent Apps
  • Next-best action recommendations
  • Smart data connectors

View all customer successes

Oracle Cloud CX customer successes

With a comprehensive suite of tools for sales, marketing, service, and commerce professionals, Oracle Cloud CX helps brands get ahead and stay ahead in the experience economy.

australia
Exelon
Hermes
San Jose
illy logo

Blending tradition and technology, illycaffè produces one-of-a-kind coffee

February 12, 2020

AFG Is Offering a Better Home-Buying Experience by Leveraging Oracle Technology

Sahiz Kaur, Oracle Product Marketing Manager

Being an aggregator and a lender at the same time, a company in American Financial Group’s (AFG) position needs to make sure they’re providing consistency in their response times and the service to their brokers and customers. By augmenting their SaaS applications with cloud technology, they are able to scale with their needs and achieve impressive results in the process, such as 100% ROI over 12 months.

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