The Future of CX with Larry Ellison: Responsive Selling in the Experience Economy

November 9, 2020

The Future of CX with Larry Ellison

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2020 has taught companies to be resilient in the face of constant change. To make every customer interaction matter, CX leaders are listening to their customers and rethinking how to market, sell, and provide service across every touchpoint.

The Future of CX (44:12)

Learn how Oracle helps organizations across industries see data in new ways to deliver experiences that meet and exceed ever-changing customer expectations.

Larry Ellison, Chairman of the Board and Chief Technology Officer, Oracle
Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud, Oracle

The shift to digital selling at Ricoh (20:49)

Hear how Ricoh is accelerating its shift to digital selling and redefining the seller and customer experience.

Samantha Mohr, Vice President, Inside Sales, Ricoh
Katrina Gosek, Vice President, CX Product Strategy, Oracle

Women in Leadership Panel: Optimizing Online Experiences to Address Accelerating Change (17:59)

These distinguished leaders discuss strategies for responding to changing customer needs and share how they’re repositioning their organizations’ capabilities to thrive in the new normal.

Lisa Joy Rosner, Senior Vice President, Brand and Content Marketing, Oracle
Susan Andreeff, Senior Manager and Agile Product Manager, Digital Commerce, Motorola Solutions
Susan Fisher, Senior Manager of Global CRM and CPQ Platform Development, Hyster-Yale Group

Buying Signals and the Future of Sales and Commerce (26:20)

The Oracle Cloud CX product team shares its thoughts on the future of sales and commerce.

Katrina Gosek, Vice President, CX Product Strategy, Oracle
Kamyar Seradjfar, Vice President, CX Sales Product Management, Oracle
Ian Davis, Vice President, CX Commerce Product Management, Oracle

Visualize Your Path to Sales Excellence (16:56)

Hear how successful companies unify and enrich their customer data across sales, service, marketing, and finance to grow sales in the most challenging of times.

Michelle Brusyo, Director, CX Sales Product Strategy, Oracle
Douglas Wise, Product Marketing Manager, CX Sales, Oracle

Visualize Your Path to Digital Commerce Excellence (23:08)

Examine the stages of digital commerce maturity. Learn how thriving organizations evolve to connect customers to goods and services using intelligent, buyer-specific experiences that can be deployed anywhere.

Jeri Kelley, Director, CX Commerce Product Strategy, Oracle
Shad Stalians, Senior Product Marketing Manager, CX Commerce, Oracle