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Simphony Essentials has been built from the ground up to be easy to use, easy to learn, and easy to manage for table service restaurants (TSRs). On this page you’ll find a collection of videos that showcase the Essentials experience for each critical role on your team. If you’d rather speak with a Simphony Essentials product expert, request a personalized tour today.
When tuned for table service restaurants, Simphony Essentials provides speed of service for dine-in customers while also helping improve efficiency and customer engagement. To learn more about Simphony Essentials for table service restaurants, begin by watching the tour.
Using the tabs below, select the curriculum that matches your role. Please share this page with your teammates and ask them to view the curriculum that is right for their role. It’s recommended that managers watch the Server Series curriculum as well.
Learn how to log in to the workstation. (1:09)
Learn how to assign and unassign a cash drawer to employees. (1:24)
Learn how to begin a table or guest check. (1:16)
Learn how to pick up a guest check that is already open. (1:36)
Learn how to begin an order that will fire at a designed time in the future. (1:29)
Learn how to use the condiment orderer to customize a customer’s order. (1:29)
Learn how to edit the number of customers at a table. (1:22)
Learn how to edit the seat that a customer is assigned. (2:20)
Learn how to change a guest’s check name. (2:20)
Learn how to reorder items. (1:16)
Learn how to split a guest check into multiple checks. (1:49)
Learn how to send menu items to the kitchen for production that was previously held. (1:01)
Learn how to manually enter a barcode to add an item to a guest check. (1:25)
Learn how to void an item from a guest check. (1:20)
Learn how to void an entire guest check. (1:03)
Learn how to use the equal payment feature. (1:32)
Learn how to return an entire transaction. (1:16)
Learn how to cancel a transaction. (0:59)
Learn how to add or transfer a guest check to another employee. (1:18)
Learn how to transfer a block of guest checks from one employee to another. (0:57)
Learn how to look up and adjust a closed guest check. (1:11)
Learn how to look up and reprint a closed guest check. (0:48)
Learn how to reprint the last guest check that was closed. (0:50)
Learn how to update your workstation’s database. (0:43)
Learn how to reload your workstation’s database. (0:47)
Learn how to redirect an order device to another device. (0:52)
Learn how to place an employee into training mode. (1:06)
Learn how to edit a menu item price from the workstation. (1:02)
Learn how to edit the availability of menu items. (1:26)
Learn how to edit a guest check header or trailer from the workstation. (1:26)
Learn how to edit a customer receipt header directly from the workstation. (1:22)
Learn how to copy a menu item from the workstation. (1:24)
Learn how to edit an employee ID directly from the workstation. (0:56)
Learn how to edit a barcode from the workstation. (1:04)
Learn how to close the Essentials application. (1:07)
Learn how to change the name of an SLU in Enterprise Management Console. (3:34)
Learn how to change the style of service on a workstation. (2:51)
Learn how to adjust tender button priorities and quick keys placement. (3:12)
Learn how to enable the ability to edit configuration from the workstation. (3:34)
Learn how to use the Property Management Console. (10:41)
When tuned for quick service restaurants (QSRs), Simphony Essentials is optimized to allow rapid order intake with quick menu item identification. This allows customers to get their order quickly and the restaurant to cater to more customers faster.
When tuned for bars and pubs, Simphony Essentials provides fast service in a busy bar environment. The focus is to ensure bartenders and servers can identify menu items quickly and focus on customer service.
Visit our Help Center to read Simphony Essentials documentation on POS functions, managers’ procedures, gestures, payments, reports, and more.
If you’re interested in engaging with product experts as well as other customers, visit the Oracle Food and Beverage Community. If you need more help, My Oracle Support is also available, allowing you to search our knowledge base, submit support tickets, or get live help.