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Internet of Things (IoT) Service Monitoring for Differentiated Customer Service

Empower contact center agents with Oracle IoT Service Monitoring for Connected Assets Cloud, and get information and tools to enable immediate issue resolution.

IoT Fleet Monitoring Cloud

Digital Transformation of Customer Service

Enable proactive customer service without requiring customers to initiate service requests.

Prebuilt Digital Thread for Service Automation

Complement existing support channels by introducing the new Internet of Things (IoT) service channel for differentiated experience.

Service-Powered Augmented Reality Experience

Provide field service workers with information they need to resolve issues on the first visit, thus reducing truck rolls.

No-Hassle Machine Learning and AI

Create visual patterns and line-of-business, user-friendly interfaces for advanced analytics aggregation.

Explore Service Monitoring for Connected Assets Cloud

Product Features

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Monitor Remote Assets Continously

    Connect Assets

  • Connect any type of asset over any type of network.
  • Detect Faults

  • Detect faults and abnormalities automatically in real time.
  • Detect Theft and Misplacement

  • Leverage built-in key performance indicators (KPIs) for projects, incidents, and workers.

Automatically Manage Incidents

    Leverage Prebuilt Integration

  • Integrate out of the box with Oracle Service Cloud.
  • Create Incidents

  • Create incidents automatically in Oracle Service Cloud.
  • Auto-Resolve Issues

  • Resolve known and high-risk issues automatically by sending commands directly to assets.

Get Complete Visibility and Remote Control for Contact Center Agents

      Use Standard Interfaces

    • Use standard service interface from Oracle CX Cloud to get visibility into assets data.
    • Remotely Execute Actions on Devices

    • Execute actions remotely on devices for issue resolution.
    • Integrate with Knowledge Base

    • Use insights from asset data and knowledge bases to create customized service recommendations.

Leverage Predictive Analytics for Proactive Maintenance

    Detect and Predict with Analytics

  • Detect complex patterns in sensor data and predict asset behavior with advanced machine-learning analytics.
  • Use No-Code Analytics

  • Create predictive analytics customized for your business.
Oracle IoT Cloud Successes

Customer Stories

SoftBank logo

Behold! The IoT-Enabled Scooter

 

SoftBank

SoftBank's Mobility as a Service is powered by Oracle IoT Cloud. Learn how SoftBank benefits from Oracle’s cloud services.

Concentrix logo

Concentrix Drives Better Connected Car CX with Oracle Cloud

 

Concentrix

Concentrix got a head start when it picked Oracle IoT and CX Clouds to deliver a better connected car experience to consumers.

Ephlux logo

Ephlux Makes Customer Experience Connected with Oracle's IoT Cloud

 

Ephlux

Ephlux made their customer experience connected and proactive with Oracle Process Cloud, Mobile Cloud, and IoT Cloud. Oracle's complete ecosystem allows the customer able to realize the value of the Internet of Things faster.

Noble Plastics logo

Oracle's IoT Cloud Lets Noble Plastics Better Serve Their Customers

 

Noble Plastics

Scott Rogers, Technical Director at Noble Plastics, explains how Oracle's IoT Cloud allows them to be more competitive and to better serve their customers.

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