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New report explores the changing role of human engagement in CX.
CPG Leaders Their Edge?
They’ve replaced their old, brittle eCommerce
platforms with agile, flexible SaaS solutions
in the cloud. Forrester surveys 250 eCommerce
execs to explore benchmarks and best practices.
Improve Your Brand with Every Customer Engagement
Reduce Customer Effort by Scaling up Collaboration
Oracle’s Celine Bayle-Ghorra explains why companies should pay close attention to customer effort as well as customer satisfaction.
Reduce Customer Effort by Scaling up Collaboration
Pardon the Interruption
Give Your Customers a Good Story worth Sharing
People like to share their experiences; make sure they’ve got positive ones to spread.
Give Your Customers a Good Story worth Sharing
Innovation Begins with Customer Experience, Part 2
Why do high performers focus on creating authentic, personalized and consistent customer experiences? And how does it help them beat the competition?
Innovation Begins with Customer Experience, Part 2
Modern Sales Is Still a People Business
Findings from Harvard Business Review reveal technology and data intelligence are keys to sales success.
Modern Sales Is Still a People Business
Challenge Convention and Embrace CX Change
It’s time to rip up the old customer service rulebook and delight your customers. We’ve outlined the steps for you in a handy and practical guide.
Challenge Convention and Embrace CX Change
Why SaaS Is the Key to Agile Online Commerce
New findings from Forrester reveal how SaaS cloud solutions are making marketing and sales more agile.
Why SaaS Is the Key to Agile Online Commerce
Innovation Begins with Customer Experience,
Part 1
Blockbuster. Yahoo. Kodak. Barnes & Noble. Xerox. MySpace. BlackBerry. What do these companies have in common?
Innovation Begins with Customer Experience,
Part 1