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You don’t have to just shuttle customers from point A to point B. You can provide customers with meaningful, personable, and shareable moments during their travels to earn more of their business and loyalty.
People now want custom experiences, so it’s vital that you rethink the customer journey. Shifting away from a marketing team structured around campaigns and channel is the first step toward delivering individual interactions at scale. How else can modern travel and hospitality providers earn the business and loyalty of travelers?
As the tug-of-war for guests has intensified, hotels are investing in their loyalty programs. But are guests engaging? Find out.
Airports host millions of passengers. Shouldn’t they be more than a pit stop? Enhance the experience with data-fueled technology.
Did you know 65% of marketers have no mobile strategy? Improve your mobile CX with tips on SMS, cross-channel implementation, and more.
Delivering the right experiences can be complicated. Serve buyers better by automating and optimizing your cross-channel strategy with this guide.
Reach out to discover how Oracle Marketing Cloud can help you impress your customers—and keep them coming back for more.
Call us at 1-800-633-0738 to explore how your organization can create unique experiences people will remember.