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Employees typically spend valuable time searching for and finding the right experts to help them with basic HR transactions, such as taking time off or procuring a company badge to swipe into work. The experience of processing each of these basic HR transactions can be varied, based on who the employee knows or where they are located. Oracle HR Help Desk reduces the time employees spend looking for answers, by empowering them to quickly find the answers they need through an intuitive knowledge base and providing an intelligent case management system that routes more complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee.
Oracle HR has the built-in flexibility and security to manage personal employee information such as compensation in the employee’s local currency, language translations, tracking of citizenship and visa information, and documents of record in over 200 countries and territories. HR organizations have clear visibility on their headcount and can deploy standard HR processes globally out of the box.
Unlike other HR solutions, Oracle HR Help Desk is a seamless part of our complete cloud solution. Instead of relying on IT to set up an HR help desk or consolidating with an IT help desk, our users can use help desk functionality for the workforce through an HR managed solution. This includes the ability to curate a robust knowledge base of information that is available for workers and HR professionals to search and get answers to their frequently asked HR requests.
Although HR is often considered an early adopter of cloud when compared to other lines of business—compliance, ever-changing data residency laws, and protecting highly sensitive employee data from outside threats should always be top of mind for HR professionals. Companies who operate in multiple countries need to look beyond local HR solutions, to help them effectively manage and store their data in multiple locations across the globe, with the highest security standards in mind. As Oracle HR Help Desk is built natively on Oracle Cloud, the highly sensitive data around employee HR services is protected with the same, single security model used across all Oracle Cloud products with no custom integration required.
Oracle HR Help Desk is an intuitive solution that delivers:
A complete solution connecting every human resource process from hire to retire.