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Oracle HR Help Desk

Deliver quick, consistent, and intelligent HR services to every employee. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands.

HCM HR Helpdesk video thumbnail

Part of the Oracle ME employee experience platform

Explore Oracle HR Help Desk

HR service delivery

Multichannel HR inquiries

Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms—for fast replies.

HR service request assignment

Route complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee.

Tailor workflows for automatic routing

Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions.

Contextual collaboration

Enable collaboration within each case via conversations and document sharing among stakeholders.

Intuitive knowledge base

Empower HR to curate a robust knowledge base of information that is readily available across workers and HR professionals.

Resources

Service request analytics

Service request tracking

Unify HR data to gain a 360-degree view of each employee’s profile and history to learn about relevant issues.

Trend analysis

Clearly identify which types of cases and inquiries are trending, enabling you to proactively resolve broader issues.

Embedded business intelligence

Leverage embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests.

Resources

Data privacy

Secured employee information

Leverage a solution that keeps highly sensitive employee data private and protected from outside threats.

Native integration

Provide a complete HR service delivery solution that’s unified with HCM, removing the need for third-party integrations.

Real-time data

Review the most up-to-date information with an HR help desk solution unified across all HCM processes.

Resources

Key benefits of Oracle HR Help Desk

  • Scale HR service delivery across your global workforce

    Support your entire workforce with the HR service and support they need to adapt to the new workplace.

  • Resolve trending employee issues

    Proactively resolve issues with insight into recurring employee relations or service cases.

  • Provide a personalized employee experience

    Offer a simplified experience that is personalized to each employee with a unified HCM solution that supports every employee’s unique needs.

    Why employee experience matters

  • Deliver faster, more consistent responses

    Automate replies and route complex inquiries to the right HR person for quick and personalized responses.

  • Support data privacy within HR requests

    Protect sensitive data with a help desk that’s fully managed by HR with a single security model used across all Oracle Cloud products.

Oracle HR Help Desk customer successes

Baylor University Unifies HR and Finance with Oracle

Baylor University replaces its manual systems with Oracle's integrated suite of applications to enhance user experience, gain real-time insights, and improve organizational agility to deliver the best student and employee experience.

Related HR Help Desk solutions

Human resources

Effectively manage a global workforce

Workforce management

Align your workforce management with business strategy

Payroll

Manage comprehensive payroll needs for a global workforce

Talent management

Master every stage of the talent lifecycle

Get started


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