Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Essbase Plus 21.x

Product Description:

The Oracle Essbase Plus is a collection of services developed to facilitate the creation, management and usage of OLAP databases for multidimensional analytic needs. The services include the Essbase Server, Web UI, Documentation and a command line interface for administration and interaction with the Server.

Date:

22-Oct-2020

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

PDF, mobi formats, ePub formats for documentation
Oracle Help Center, Self-Publishing

This VPAT covers the following product areas:

Essbase Server
Web UI
Command Line Interface Tools (CLI):
- Essbase Maxl Clients—Provides Linux and Windows clients to enable scripting of Essbase administrative tasks. MaxL is an administrative, language-based interface for managing Essbase cubes and artifacts.
- Command Line Tools:
  - Command-line Tool —Provides a command line interface for common Essbase administrative tasks.
  - Life Cycle Management —Backs up Essbase 11g on-premises cubes and artifacts so you can import them to Essbase 19c.
  - Migration Utility—Provides a command line interface for migrating Essbase applications, cubes, artifacts, and users between Essbase instances.
  - Export Utility—Creates an application workbook, from an existing cube, that you can use to import the cube and its artifacts. Use this to migrate Essbase 11g on-premises cubes to Essbase 19c.
Essbase Documentation

By default accessibility is enabled.

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The Web UI and Documentation was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table) Titles for Objects and Applets are provided Controls have an associated name CAPTCHAs are not used Exceptions for the Web UI: BUG 32041747: Accessible text not defined for Data Table/Grid on Essbase Database Outline page. BUG 31302593: Accessible text not defined for two cases: Left and right arrow keys on belt - This bug is dependent on Base bug - 31378284, which is assigned to the JET UI team. Close icon on tabs - This bug is dependent on Base bug - 31383713, which is assigned to the JET UI team. The Essbase Server and CLI was tested for: Images are not used Non-text characters are not used CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports	The Web UI and Documentation was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate The Essbase Server and CLI was tested for: Headings follow standard text patterns for rendering headings Tables follow standard text patterns for rendering tables Paragraphs follow standard text patterns for rendering paragraphs
1.3.2 Meaningful Sequence(Level A)	Supports	The Web UI and Documentation was tested for: The sequence of elements in the DOM matches a logical reading sequence The Essbase Server and CLI was tested for: The correct reading sequence is discernible when output is rendered to a file
1.3.3 Sensory Characteristics(Level A)	Supports	The Web UI and Documentation was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided which refer to graphics included a reference to the text alternative of the graphic The Essbase Server and CLI was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Partially Supports	The Web UI and Documentation was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. Exceptions for the Web UI: BUG 32043324: There are some pages that have loss of functionality or loss of text: On the Web UI landing page in portrait mode, cannot scroll to select Applications or Academy pages. Workaround is to access it via the menu drop down or use landscape mode. On the Security and Scenario pages in portrait mode, cannot access some of the buttons that are on the upper right hand side of the screen. Workaround is to use landscape mode. On the Jobs and Console page in portrait and landscape mode there is text that is not visible or is truncated. On the Scenarios, Security, and Sources page in portrait mode there is text that is not visible or is truncated. Workaround is to use landscape mode. The Essbase Server and CLI was tested for: Text display orientation in a command line user interface is based on the ability of the terminal application used.
1.3.5 Identify Input Purpose (Level AA)	Not Applicable	The Web UI and Documentation was tested for: There are no text fields that collect information about the user The Essbase Server and CLI was tested for: There are no text fields that collect information about the user
1.4.1 Use of Color(Level A)	Supports	The Web UI and Documentation was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1 The Essbase Server and CLI was tested for: Information conveyed by color is available in text
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The Web UI and Documentation was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 The Essbase Server and CLI was tested for: Text has a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Partially Supports	The Web UI and Documentation was tested for: Text can be resized up to 200% without loss of content or functionality Exceptions for the Web UI: BUG 29621778: Some Field Names/Report column names are not visible when zoom to 200% in the following page: Entire field name "Expression" is not visible on 'Field Expression' form Entire 'Query'' is not visible on Edit Source-SQL/Datasource Properties form Entire Field name 'Lines to Skip' is not visible on Edit Source-File properties form Entire report column name 'Remove Unspecified' is not visible on Edit Properties form The Essbase Server and CLI was tested for: Text can be resized up to 200% without loss of content or functionality when rendered in a GUI-based terminal application that supports text rendering sizes up to 200% larger than normal
1.4.5 Images of Text(Level AA)	Supports	The Web UI was tested for: Images of text are not used The Documentation was tested for: Images of text are only used when the technology can't create the desired visual presentation, the particular image is essential. The Essbase Server and CLI was tested for: Images of text are not used
1.4.10 Reflow (Level AA)	Partially Supports	The Web UI and Documentation was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Exceptions for the Web UI: BUG 32043367: Some Field Names/Report column names are not visible when zoom to 400% in the following page: Entire field name "Expression" is not visible on 'Field Expression' form Entire 'Query'' is not visible on Edit Source-SQL/Datasource Properties form Entire Field name 'Lines to Skip' is not visible on Edit Source-File properties form Entire report column name 'Remove Unspecified' is not visible on Edit Properties form The Essbase Server and CLI was tested for: Text information can reflow with only one direction of scrolling when rendered in a GUI-based terminal application that supports text rendering sizes up to 400% larger than normal.
1.4.11 Non-text Contrast (Level AA)	Supports	The Web UI and Documentation was tested for: Non-text items have a contrast ratio of at least 3:1 The Essbase Server and CLI was tested for: Graphics are not used Non-text characters are not used
1.4.12 Text Spacing (Level AA)	Supports	The Web UI and Documentation was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to 1.5 times the font size Spacing following paragraphs to 2 times the font size Letter spacing (tracking) to at 0.12 times the font size Word spacing to 0.16 times the font size The Essbase Server and CLI was tested for: Text is not rendered using using markup languages.
1.4.13 Content on Hover or Focus (Level AA)	Partially Supports	The Web UI and Documentation was tested for: Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Exceptions for Web UI: Bug 31301502: The tab name Currency does not appear with keyboard focus. The Essbase Server and CLI was tested for: There is no content that appears on hover or focus.
2.1.1 Keyboard(Level A)	Partially Supports	The Web UI and Documentation was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation Exceptions for the Web UI: BUG 31377888: When using a Screen Reader and keyboard navigation at the same time, it is not possible to select multiple files to load data from the load data window. Note: Without a Screen Reader, it is possible to select multiple files to load the data. The workaround is to press shift + tab. Focus is then moved to the first column and then to select files press space key. The Essbase Server and CLI was tested for: The CLI is explicitly designed to be used entirely through a keyboard interface.
2.1.2 No Keyboard Trap (Level A)	Supports	The Web UI and Documentation was tested for: Movement of focus through control using only the keyboard, with no "keyboard trap" that prevents focus from moving away from any control The Essbase Server and CLI was tested for: Keyboard focus is not used
2.1.4 Character Key Shortcuts (Level A)	Supports	The Web UI and Documentation was tested for: There are no single character keyboard shortcuts. The Essbase Server and CLI was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Partially Supports	The Web UI and Documentation was tested for Time limits in the product can be extended with at least 20 seconds warning up to 10 times Exception for Web UI: The users are provided 120 seconds to extend their session. This option is not configurable. If users extend the session within 120 seconds, they get an extension of 60 mins on the current session. The Essbase Server and CLI was tested for: Time limits in the product can be adjusted to at least 10 times longer before encountered
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	The Web UI and Documentation was tested for: There is no moving, blinking or scrolling content The Essbase Server and CLI was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The Web UI and Documentation was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz The Essbase Server and CLI was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Partially Supports	The Web UI and Documentation was tested for: Structure and hierarchy is marked up with Header elements outside of repetitive navigation links Exception for the Web UI: Bug 29808259: Users require more than 4 tab presses to navigate to the main content of the page on first few navigation links. The Essbase Server and CLI was tested for: Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.
2.4.2 Page Titled(Level A)	Supports	The Web UI and Documentation was tested for: Pages have a meaningful title specified in the TITLE element The Essbase Server and CLI was tested for: The name of the software application is meaningful.
2.4.3 Focus Order(Level A)	Supports	The Web UI and Documentation was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence The Essbase Server and CLI was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Supports	The Web UI and Documentation was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose The Essbase Server and CLI was tested for: Links are not used in the product
2.4.5 Multiple Ways(Level AA)	Supports	The Web UI was tested for: Pages are fully inter-linked to each other Page contains controls that enable reaching all pages The Documentation was tested for: Pages can be found using the provided "search" function Pages are in a site table of contents Page contains controls that enable reaching all pages The Essbase Server and CLI was tested for: Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is automatically met.
2.4.6 Headings and Labels(Level AA)	Supports	The Web UI and Documentation was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The Essbase Server and CLI was tested for: Headers describe the topic or purpose of the content below them
2.4.7 Focus Visible(Level AA)	Supports	The Web UI and Documentation was tested for: Visual indication of the location of the focus The Essbase Server and CLI was tested for: Keyboard focus is not used
2.5.1 Pointer Gestures (Level A)	Supports	The Web UI and Documentation was tested for: There are no multipoint or path-based gesture actions. The Essbase Server and CLI was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Supports	The Web UI and Documentation was tested for: When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion The Essbase Server and CLI was tested for: There are no single pointer operations
2.5.3 Label in Name (Level A)	Supports	The Web UI and Documentation was tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. The Essbase Server and CLI was tested for: There are no user interface components labeled with text or images of text.
2.5.4 Motion Actuation (Level A)	Not Applicable	The Web UI and Documentation was tested for: There are no functions that require motion of the device. The Essbase Server and CLI was tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Supports	The Web UI and Documentation was tested for: Properly set lang attribute for each page This guideline is Not Applicable for the Essbase Server and CLI: This CLI only runs in English, therefore it is expected that the user is also running their assistive technology in English, where applicable.
3.1.2 Language of Parts(Level AA)	Supports	The Web UI and Documentation was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page. This guideline is Not Applicable for the Essbase Server and CLI: This CLI only runs in English, therefore it is expected that the user is also running their assistive technology in English, where applicable.
3.2.1 On Focus(Level A)	Supports	The Web UI and Documentation was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The Essbase Server and CLI was tested for: Keyboard focus is not used
3.2.2 On Input(Level A)	Supports	The Web UI and Documentation was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The Essbase Server and CLI was tested for: User interface components are not used
3.2.3 Consistent Navigation(Level AA)	Supports	The Web UI and Documentation was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order. The Essbase Server and CLI was tested for: Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is automatically met.
3.2.4 Consistent Identification(Level AA)	Supports	The Web UI and Documentation was tested for: Images and controls are used and identified consistently throughout the product The Essbase Server and CLI was tested for: Images and controls are not used
3.3.1 Error Identification(Level A)	Partially Supports	The Web UI and Documentation was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred Exceptions for the Web UI: BUG 31302542: Focus does not move to the error or confirmation message of a script that is run once it completes in order to be able to close the message. This is the case for all script pages, such as Importing an application running a calculation script The workaround is to tab to the error or confirmation message to close. The Essbase Server and CLI was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)	Supports	The Web UI and Documentation was tested for: Labels or instructions are provided when the product requires user input The Essbase Server and CLI was tested for: Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)	Supports	The Web UI and Documentation was tested for: Where suggestions for fixing an input error are known, they are provided to the user The Essbase Server and CLI was tested for: Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The Web UI and Documentation was tested for: Data is checked for input errors with an opportunity for the user to correct them The Essbase Server and CLI was tested for: Data is checked for input errors with an opportunity for the user to correct them
4.1.1 Parsing(Level A)	Supports	The Web UI and Documentation was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs The Essbase Server and CLI was tested for: Markup languages aren't used to generate the user interface
4.1.2 Name, Role, Value (Level A)	Supports	The Web UI was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Frames have a meaningful title specified in the title attribute The Documentation was tested for: Frames have a meaningful title specified in the title attribute The Essbase Server and CLI was tested for: User interface components are not used
4.1.3 Status Messages (Level AA)	Not Applicable	The Web UI and Documentation was tested for: There are no status messages. The Essbase Server and CLI was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	The Web UI and Documentation was tested for: This criteria is not applicable. The Essbase Server and CLI was tested for: Does not disrupt platform accessibility features such as Sticky Keys, High Contrast and Large Fonts
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	The Essbase Server and CLI was tested for: Responds to platform settings for color, contrast, font type, font size, and focus cursor.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Supports	See WCAG 2.0 Section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	No Format Conversion is performed.
504.2.2 PDF Export	Not Applicable	No PDF Export is performed.
504.3 Prompts	Supports	The Exports are in excel form and are accessible. The exported Excel has a strict format that allows the users to choose the format in which the dimensions can be exported (Either Parent-child or Generation based).
504.4 Templates	Supports	Excel Templates are provided that are accessible.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	Accessibility features in Oracle Essbase Plus help make navigating and using the product easier for persons with disabilities and for the aging population. Standards-based assistive-technology hardware and software (such as Freedom Scientific JAWS or Microsoft Narrator) are used. Keyboard equivalents to some mouse actions are always available. Users can enable support for screen readers and magnifiers, high contrast color, and large on-screen fonts, after you sign into the service. Accessibility Documentation can be found here: https://docs.oracle.com/en/database/other-databases/essbase/19.3/essst/oracle-essbase-accessibility.html
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Documentation is provided in Electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.