Improve customer experience by providing consistent marketing, sales, and service across all of your digital channels. Use SaaS software to configure products and bundles across your sales systems and automate provisioning and orchestration.
Deliver personalized, consistent buying experiences for your customers.
Use predictive performance analytics to create new, revise existing, and retire old offers with a centralized design experience. Launch new products and offers to market quickly with an easy-to-use, intuitive design interface built specifically for business users.Explore our launch solution
Make it easy for customers to complete purchases on the channel of their choice with options to change channels anytime while preserving full context.Explore our buy solution
Deliver full self-service customer care across billing, orders, offers, and subscriptions via omnichannel interactions. Create positive customer engagements, reduce cost of service, and reduce customer churn.Explore our customer care solution
“Oracle Digital Experience for Communications gives us the agility and rich functionality to transform the way we engage with customers, improve our employee experience, drive operational excellence, and reduce costs.”
Head of Strategy, Swisscom
Dynamically orchestrate your customer orders quickly with Automated fulfillment. Accurately and rapidly process large volumes of customer orders on any network type.Explore our orchestration and fulfillment solution
Rate any metric, attribute, and combination of payment options. Charge for service usage and provide balance information in real time and at massive scale.Explore our monetization solution
Increase business agility and lower IT costs with TM Forum Open Digital Architecture and open APIs. Rapidly deploy new services while maintaining interoperability with existing systems.Explore customer experience industry framework
Pierre Obeid, CIO, WINDTRE
As part of the number one mobile operator in Italy, we at WINDTRE pride ourselves on covering 99 percent of the population of Italy with our top-quality network. To evolve to meet new needs and future-proof the business architecture, we’ve engaged in an evolution to a full SaaS BSS solution based on Oracle Digital Experience for Communications to help us achieve our customer-centric modernization goals.Read the complete post
Understand the behavior and intent of every customer using a digital profile with real-time, actionable insights—allowing you to better engage and personalize their experience.
How can you develop an agile business and operations environment to compete and thrive in the digital economy?
Find out how our complete SaaS solution can help you improve customer experience.