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Oracle Advanced Customer Services for SaaS

From user adoption and technical optimization to business continuity and security, Oracle Advanced Customer Services offers a targeted and flexible services portfolio to address your key SaaS requirements.

Watch the video (2:30)

SaaS: The road ahead

Companies are moving to cloud solutions such as software as a service (SaaS) at an ever-increasing rate, seeking to gain the speed, flexibility, and security features that their business requires. Yet many of these same businesses may not have the in-house expertise to get the most out of their SaaS applications. Oracle Advanced Customer Services can help.

Top four SaaS business needs

Increased adoption

Need to enable user productivity and satisfaction with application functionality

Business continuity

Need to deliver superior SLAs and ensure business continuity when it matters most

Technical optimization

Need to deliver outstanding operability and performance as the cloud environment evolves along with the business

Security management

Need to better shield applications from unauthorized access and threats

“When it comes to understanding our environment and helping us to stabilize it, I think Advanced Customer Services ranks highly. Advanced Customer Services shares the same aims that we do which is better utilization of the products and services that we have. I can’t think of another partner that would be able to put it together like that.”

SaaS solutions for your business

User adoption

Boost user adoption and productivity through functional and technical help desk support from dedicated experts who understand your business requirements.

Oracle Mission Critical Support for SaaS (PDF)

Business continuity

Maximize the availability and performance of critical business processes with proactive support, guidance, and prioritized issue resolution.

Oracle Cloud Priority Support for SaaS

Oracle Solution Support Center for Cloud

Technical optimization

Streamline your PaaS for SaaS extensions and integrations, making the most of expert technical guidance and resolution skills as well as efficient change and release management.

Oracle Advanced Support Engineers (PDF)


Enhance security capabilities with 24/7 managed security services and seamless, user-friendly identity management.

Oracle Managed Identity Cloud Service (PDF)

Build on your SaaS success

Now available: Oracle Enhanced Support Services for SaaS

Oracle Enhanced Support Services for SaaS is designed to help maximize your success with Oracle Cloud Applications.

“Our Technical Account Manager is a fantastic extension to our team and is professional, reliable, and a pleasure to work with day to day. Through Advanced Customer Services, we will be able to increase our ability to contact a defined customer segment by 20%, and thus increase our business opportunity and reduce churn.”

Chris McMullon CRM Manager, TalkTalk Business

Personal and prioritized support for Oracle Cloud

Make the most of your Oracle Cloud investment with Oracle Cloud Priority Support. Get personal support and guidance as well as fast issue resolution across all Oracle Cloud deployments, ensuring the best customer experience.

Master your SaaS updates with regression testing

Do you need clarity on how quarterly Oracle SaaS updates might impact your business processes? Oracle Regression Testing for SaaS can help. With Oracle Regression Testing for SaaS, you can identify potential issues up front and get ready on time.

Save the Children is working for the children with Oracle Fusion Cloud HCM

Save the Children leverages the expertise of Oracle Advanced Customer Services and Oracle Cloud HCM to improve business processes and further ensure that the world's most vulnerable children receive the help they need.

“Oracle Advanced Customer Services is a key partner in making our Oracle HCM Cloud environment a success. Their product knowledge and expertise help us ensure we are maximizing utilization and functionality within the full Oracle HCM suite. Through partnership with ACS, we are leveraging Oracle HCM Cloud to support HR and enterprise initiatives and drive the organization forward.”

Debbie Lee HRIS Manager, Hyundai Capital America

Get started with Advanced Customer Services

Take the next step

Ready to take the next step in your journey toward maximizing your Oracle Cloud investment? We're here to support your business every step of the way.