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Your RES 3700 Point of Sale system may require a patch to fix a calendar bug that will cause challenges with reporting functionality starting in January 2021. While this bug will not cause your system to suffer any severe functional impacts, and full operational functions will continue uninterrupted, it is still a good idea to patch your system as soon as possible.
Follow the step-by-step instructions below to get started.
Customers should ensure that they are running the latest supported software version and securing their cardholder environment per the PCI DSS standards (https://www.pcisecuritystandards.org/) including but not limited to the security configuration and detection steps at the start of this MOS Article. You can find the latest supported version of Hospitality RES Product Suite V5 (3700) 5.7 in the Oracle Lifetime Support Policy (PDF).
Follow the steps below to determine your version number if you are unsure.
Contact My Oracle Support if you have additional questions.
To make sure you get the right plan, you will need your system’s version number. Follow the steps below to identify your system’s version number now:
1. On your back-office computer, open MICROS Control Panel
2. In MICROS Control Panel, select “Help”, located near the top of the application
3. Select “About MICROS Control Panel”
4. Your RES 3700 version number will appear on the screen. Note the first three numbers before moving to the next step (as shown on the image to the right).
See below to proceed to the next step. Depending on your version number, you will either receive a PDF document containing next steps, or you will be directed to a contact form where we will ask for additional information so that we may contact you to discuss your action plan in more detail. If you are experiencing challenges, Oracle Support can help you identify your version.
Good News. You can apply the RES 3700 Patch following our Self-Service Guide.
The PDF guide contains comprehensive steps for self-service, but we are here to help. Oracle Food and Beverage can implement the patch using our Remote Services at a time that works best for you. Complete the Talk to Remote Services form, or Buy Services Now.
If you run into any issues, don’t hesitate to contact Oracle Support.
This version requires our hands-on assistance.
To resolve the calendar bug, we will need to get in touch to discuss your options. Please complete the contact us, form and we will be in touch very soon.
The calendar bug does have a set of simple workarounds if you are looking for a short-term solution. Visit My Oracle Support to access a knowledge article on the workarounds or visit the Resource Center for how-to videos.
The calendar bug does have a set of simple workarounds if you are looking for a short-term solution. We have created an Online Resource Center to give you quick access to how-to documents and videos about each workaround. Select "Online Resource Center" below to fill out a brief request form. Access will be granted immediately upon completion of the form.
Click the "Contact Us" button below, fill in a quick form, and we'll contact you. In the meantime, the calendar bug does have a set of simple workarounds if you are looking for a short-term solution. Visit the Online Resource Center below to get started.