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By gaining full visibility of applications with Oracle Management Cloud, we now have the ability to proactively monitor performance issues and avoid outages. This helped us improve the efficiency and consistency in providing logistics services and support future growth.
Safexpress Pvt. Ltd. is a market and knowledge leader in the Indian supply chain and logistics industry. Its vision is to deliver service excellence to individual and business customers by providing innovative logistics and warehousing solutions and ensuring timely delivery of goods anywhere across the country.
Safexpress used a legacy tool to monitor system performance but it was rudimentary and took days to identify problems due to the lack of transparency. To achieve 24/7 business operation, Safexpress needed an automated monitoring platform to rapidly resolve performance issues and minimize interruption to delivery service.
Safexpress worked with the Oracle development team across geographies to provide feedback for Oracle Management Cloud features when the product was at the development stage. With the support from Oracle, Safexpress successfully deployed Oracle Application Performance Monitoring Cloud Service with Oracle Log Analytics Cloud Service within three months.
“As a new customer to Oracle, we were pleased with the opportunity to voice our needs during the product development. Our experience with Oracle was exceptional and they provided the support we required throughout the process,” Bakshi said.
“Compared to other vendors, Oracle Management Cloud offered the most effective solution and met our business requirements. Our strategic partnership with Oracle and the opportunity to be involved in product development also contributed to the decision.”
—Sanjay Bakshi, Senior Manager - IT, Safexpress Pvt., Ltd.