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What is a Restaurant POS System?

Restaurant point of sale systems, or restaurant POS, allow restaurants to deliver great customer service by managing orders, payment, and promotions. They also ensure that restaurant management is made easier through reporting, stock, and labor control.

How Restaurant POS Works

Restaurant POS systems are essential to food and beverage operators that want to deliver a fantastic guest experience, keep control of their costs, and grow their revenues and overall profitability.

What is Restaurant POS?

Traditionally, the restaurant POS system is where a customer makes a payment in exchange for goods or services. Payment terminals, touch screens, and a variety of other POS hardware and POS software options are used to enable the transaction.

Today, however, the restaurant point of sale system is often referred to as the restaurant point of service, given that restaurant POS is no longer just about processing sales. Modern restaurant POS systems provide a platform that sits at the heart of any food and beverage operation, large or small, helping to enhance the customer experience and streamline business operations.

Every restaurant POS solution allows food and beverage operators to use cash management and integration with payment service providers to process orders and maintain financial control of their business. But as margins get tighter in the food and beverage industry, successful operators need a restaurant POS to do much more. Today’s integrated point of sale will also offer:

What is Restaurant POS?

Business Benefits of Point of Sale

Restaurant POS systems are essential to food and beverage operators who want to deliver exceptional guest experiences, control costs, and increase sales and profits. The right restaurant POS should deliver the following:

Exceptional guest experiences Guests have expectations of the service that you will provide—and if they aren’t met, they won’t return. The right restaurant POS helps enhance operations and deliver exceptional experiences to keep guests coming back. Combing mobile tablets with an intuitive restaurant POS interface is just one way to accelerate speed of service – and keep guests happy – at quick-service and fast-casual enterprises.
Centralized control of menus and promotions To consistently deliver exceptional guests experiences across multiple locations—and to keep costs down – you need centralized control of menus, prices and promotions. A cloud-based restaurant POS does both by providing an efficient system to modify menus and prices. It can set up menu items or change prices almost instantly and apply them universally – or maintain localized preferences.
Kitchen systems to maximize food quality and accuracy Integrate orders. Track kitchen performance. Oracle Food and Beverage Kitchen Display Systems flow vital information throughout the operation in real time and keep all staff on top of their tasks. Intuitive, graphical displays, which can be mounted in kitchens or preparation areas, improve kitchen efficiency, enhance food quality, increase speed of service and reduce errors.
Data to help you make money and save money Your restaurant POS contains details of every transaction. But what value does that provide if you can’t glean insights from them to improve operations? A reporting and analytics solution gives the right people access to information – such as food waste, staffing levels and theft – opening the door to eliminating problems and seizing opportunities.
Loyalty to maximize revenues 65 percent of US consumers are members of at least one food and beverage restaurant loyalty program. Make sure your restaurant POS is capitalizing on that statistic. It should provide a gift and loyalty solution that helps create connections with guests and generates repeat business. Offer rewards, run targeted marketing promotions, personalize the guest experience, and gather data about guest preferences and behaviors.
Mobility A mobile-enabled POS system offers key advantages including improved order accuracy and accelerated service. Staff can take mobile orders on tablets directly from guests, reducing order entry errors, and managers have access to POS Reporting from their smartphones to drive success from anywhere at any time.

Selecting the Right Restaurant POS System

Choosing the right restaurant POS system is critical to running a smooth operation. It pays to understand exactly what functionality you need, and what you don't.

So how do you select the right one? The 2019 Smart Decision Guide to Restaurant Management and restaurant POS Systems provides the information you need to find the restaurant POS that suits your business. This research report, conducted by Starfleet and sponsored by Oracle Food and Beverage, provides a checklist to use when evaluating restaurant POS, a list of must-ask questions for vendors, a roadmap for buying decisions, and valuable insights from industry insiders and experts. Download the guide to get started.

Deploying Cloud-Based Restaurant POS Systems

Until recently, restaurant POS systems were often managed on-premises. On-premises solutions require a significant upfront investment, including expensive servers to run the system, and they can also be costly to maintain on an ongoing basis. Resources are needed to manage the POS software updates, upgrades, and security patches that need to be scheduled and installed manually by onsite staff. Cloud-based, mobile-enabled restaurant POS platforms provide the modern solution for food and beverage operators to manage their technology. Food and beverage operators who have adopted a cloud-based restaurant POS system have enjoyed benefits such as:

  • Faster innovation. With cloud-based restaurant POS, you can bring new properties online more quickly. Each new release brings new capabilities to help you deliver great customer experiences, improve operating efficiency, and increase employee productivity.
  • Lower IT complexity and costs. Cloud-based point of sale enables you to lower upfront capital expenditure on software and hardware. In addition, updates, upgrades, and patches are done automatically, reducing IT costs and complexity.
  • Create exceptional guest experiences. With cloud-based POS, you can implement innovative engagement, reward, and recognition strategies, and provide customer experiences that build brand loyalty.
  • Increased security. Cloud POS from an organization like Oracle gives you the benefit of millions of dollars of investment in data security hardware and software, which helps protect your guests and your business from hackers.
Deploying Cloud-Based Restaurant POS Systems