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A breakthrough, cloud-based solution for set-top box and service-intensive pay-TV operators, Oracle’s Digital Home Service solution combines technologies such as the Internet of Things (IoT), artificial intelligence (AI), mobile, chatbot, and remote video support with modern digital customer management to provide next-generation digital services for the home.
Deliver real-time insights from connected assets and devices. Improve profitability through automated monitoring and alerting of assets. Gain real-time visibility into asset health and utilization, and predict future events.
Deliver better service experiences while increasing the efficiency and effectiveness of the field organization. Automate field service scheduling and optimize work based on unique requirements, all while maintaining a real-time view of the field force. Empower the mobile workforce with AI and machine learning capabilities, web-based and mobile applications, and flexible, intuitive collaboration tools.
Simplify development for mobile app developers, back-end service developers, and line-of-business owners. Empower the entire team to easily collaborate in a cloud-based environment. Build apps that connect to any of the existing back-end systems while maintaining enterprise-grade security.
Improve consumer experience and business results with in-app consumer engagement, using the right channel at the right time while enabling associates to proactively engage consumers at key moments of their individual journey.
Broaden access to business applications with chatbots and conversational AI-powered assistants. Start immediately with customizable, prebuilt digital assistants for Oracle Fusion Cloud ERP, Oracle Fusion Cloud HCM, and Oracle Fusion Cloud CX, or develop new digital assistants for third-party applications.
The set-top box market is alive and well and expected to grow, albeit slowly, over the next few years. However, pay-TV operators have no choice but to improve their customer service and support, including installation, problem solving, and service uptime. Learn more about what you can expect as a consumer and how you can ensure continued growth as a pay-TV operator.
Digital Home Service is a cloud-based solution that simplifies and optimizes the management of millions of set-top boxes in digital homes. It creates a great consumer experience and optimizes support resources remotely or in the field by providing tools that help deliver better results.
In order to remain relevant to consumers, traditional pay-TV providers must deploy new technologies to overcome their disadvantages and meet consumer expectations for ease and convenience.
Falling in love with your cable company? That is definitely not something you hear every day. CX Senior Product Marketing Manager, Carrie West, discusses an excellent customer experience delivered by her existing service provider.