With 350 million subscribers, Telefonica, is focused on becoming an “all-life” provider that enhances people’s lives. Antonio Elizondo, head of network virtualization strategy and technology, explains how Oracle plays an important role in the Unica-driven virtualization program that spans four countries and seven data centers.
Verizon helps businesses improves CX and retention by leveraging Oracle technologies to move beyond the traditional contact center and into new engagement channels that provide not only cost controls and security, but improved user experience and brand loyalty. Tom Smith, senior manager of customer experience innovation, expands on the metrics businesses can use to measure success.
Oracle monetization customer SiriusXM implemented Oracle Communications Billing and Revenue Management in 85 days, and scaled its business from 15,000 to 31 million customers. Continued collaboration with Oracle enables the company to launch innovative new services.
SecureCo uses Oracle Communications Session Border Controller and Oracle Communications Enterprise Operations Monitor to power its secure call-center solution, ensuring high uptime, low latency, and fast transactions. In this video, COO Peter McCormick explains how Oracle’s flexibility and ongoing product enhancements help SecureCo customers with varying needs.
As one of the world's largest providers of BPM, contact center, and transformational DigiCX services, Hinduja Global relied on Oracle Communications SBC to enable the modernization of its contact centers and data centers worldwide. With Oracle, Hinduja Global has standardized communications across customers and online channels to provide a seamless customer experience.
CEO Jagdish Kumar of Hathway Cable and Datacom discusses how Oracle Communications Consulting has enabled Hathway to become a single-point-of-access provider, offering converged information, entertainment, and services for the fast-growing Indian market.
Steve Andrasko, vice president of enterprise applications at DexYP, grows a software business on the backbone of an old-line directory using Oracle Communications Billing and Revenue Management, which makes it easy for small businesses to subscribe to their services on a recurring basis.
Jorge De Los Rios, head of core networks for Telefónica, discusses securing the core network using Oracle Communications Session Border Controller.
With FIPS-140-2 Validation, government agencies can leverage Oracle Enterprise SBCs to enable highly secure real-time communications.
UNIFI Communications deploys Oracle solution to modernize communications infrastructure.
Oracle's concept to cash to care solution to speed service launches, and foster agile billing and efficient service fulfillment.
Digital transformation is fundamentally reinventing the customer experience, upending traditional business models and operations.
Through the use of artificial intelligence (AI) and machine learning (ML), businesses will become more adaptive, predictive, and cognitive—and will move away from manual, process-centric approaches.
Finding a unified communications solution that fits immediate and long-term requirements can be a challenge. This guide helps you decide which monitoring and troubleshooting features and tools are right for you.
New report reveals that engaging customers at the right time across web and mobile using HD voice, video, and screen sharing transforms how customers perceive a brand’s value, driving up loyalty and overall satisfaction.