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Increase Share of Wallet with Oracle’s Digital Convergence Solution
What does it take to increase your customers share of wallet with converged digital services? A digital customer experience that lets you engage, empower, and expand. Customers have changed. They are always connected, always aware, and always sharing. They demand simple, personalized, and proactive experiences on their terms. They rely on peers for advice and demand a consistent experience across channels. Traditional differentiators such as network quality or coverage are losing significance and customer experience is now the main differentiator. This is the reason why leaders in the digital economy that focus on customer experience are eroding communication service providers (CSPs) revenues with significantly higher net promoter scores (NPS). CSPs who fail to address this, will fall behind. That is why CSPs must reinvent CX for the digital age. Oracle’s Digital Convergence solution enables CSPs to:
- Engage customer with a frictionless, digital-first, omnichannel experience
- Personalize customer engagement with data-driven adaptive intelligence
- Empower customers with full control over their usage experience
Powered by an agile cloud platform, the solution allows CSPs to quickly launch and monetize innovative converged and digital services.
Your on-premises solution won’t get you there. Now is the time to move to the cloud. Only Oracle offers complete, innovative, and cost-effective solutions tailored to the communications industry.
Digital Convergence Products
Key Business BenefitsAre you able to easily launch new digital services?
- Increase revenues by rapidly launching innovative, convergent, and smart digital services
- Retain and acquire customers with an engaging brand experience and personalized dialog across digital and social channels
- Expand share of wallet with intelligent offers tailored to the customer
- Drive up NPS, increase loyalty, and turn your customers into brand advocates with an intuitive, proactive, and personalized service experience
- Differentiate your services by empowering customers with full control over their usage experience
- Cut cost by turning customers into active members of the social-service community and reward community contribution
- Reduce operational cost and increase business agility with an extensible cloud solution
- Increase overall profitability with reduced cost to serve and expanded revenues
