What does it take to increase your customers share of wallet with converged digital services? A digital customer experience that lets you engage, empower, and expand. Customers have changed. They are always connected, always aware, and always sharing. They demand simple, personalized, and proactive experiences on their terms. They rely on peers for advice and demand a consistent experience across channels. Traditional differentiators such as network quality or coverage are losing significance and customer experience is now the main differentiator. This is the reason why leaders in the digital economy that focus on customer experience are eroding communication service providers (CSPs) revenues with significantly higher net promoter scores (NPS). CSPs who fail to address this, will fall behind. That is why CSPs must reinvent CX for the digital age. Oracle’s Digital Convergence solution enables CSPs to:
Powered by an agile cloud platform, the solution allows CSPs to quickly launch and monetize innovative converged and digital services.
Your on-premises solution won’t get you there. Now is the time to move to the cloud. Only Oracle offers complete, innovative, and cost-effective solutions tailored to the communications industry.