Oracle Live Experience Cloud

Modernize Customer Engagement

Improve customer experience and business results with in-app customer engagement, providing meaningful experiences using the right channel at the right time, while enabling associates to proactively engage customers at key moments of their individual journey.

Entry

  • $40 / Hosted Named User* / Month
    10 Users* Maximum

    • Web SDK
    • Android Customer Experience SDK
    • iOS Customer Experience SDK
    • Web Associate Experience
    • All digital channels: HD Voice, HD Video, Screen Sharing, Annotation, Spotlight, Escalate-to-Digital
    • Overview Dashboards
    • Basic Routing
    • Engagement Scenarios
    • Self-Service Interfaces: Application Provisioning, Security Configuration, User Management
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  • (*) Other metrics available

Enterprise

  • $125 / Hosted Named User* / Month
    10 Users* Minimum

    • All Features of Entry
    • Intelligent Routing and Queue Management
    • Engagement History
    • Engagement Reports and Insights
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  • (*) Other metrics available

Enterprise Plus

  • $150 / Hosted Named User* / Month
    10 Users* Minimum

    • All Features of Enterprise
    • Recording of Voice, Video, Screen Sharing
    • Recording Search and Playback
    • CRM Integration
    • Media Analytics Integration, Transcription
  • Additional Storage
    $3 / 50 GB / Month

  • (*) Other metrics available

For additional pricing information, contact us


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