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In the experience economy, businesses must orchestrate memorable events and build recurring revenue relationships to accelerate growth. They must ensure that customers are able to discover what they’re looking for when they need it, and can subscribe to a range of products, rather than pay for specific products.
Customers today expect more from their providers. Instead of buying expensive, broad scale offerings, customers want communications service providers to propose services, devices, plans, and pricing that best meet their unique lifestyle or business needs. Introduce and manage offers and products that include provider and partner services through an intuitive design experience for faster time to market.
Understand the digital behavior of customers and prospects so each interaction is personalized and relevant. Engage customers with a single cart, omnichannel commerce experience using real-time intelligence to deliver frictionless selling through the complete lifecycle as they discover, explore, buy, and consume your services.
The increased bundling of digital services, as well as the growth of fulfillment partners, increases the need for sophisticated digital service fulfillment capabilities. Improve business agility by decoupling the commercial offers from how they are fulfilled allowing commercial innovation. As service providers rapidly evolve to provide a compelling digital experience and capitalize on emerging 5G-enabled business models, capturing business value a key requirement for flexible, powerful, real-time, monetization capabilities.
Hear why ORS relies on Oracle’s business and technical experience to enable their digital transformation, implement new business models, and lay the groundwork for 5G.
Vodafone finds a solution to help them increase their agility and introduce new customer experiences with Oracle.