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Oracle Communications MetaSolv Solution
Enable rapid introduction and efficient delivery of network-based services with a functionally-rich and integrated solution that includes customer care, ordering, workflow, trouble resolution, and service and network inventory management.
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Oracle Communications MetaSolv Solution's key modules include customer care, order management, service provisioning, network design, and trouble management.
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Oracle Communications MetaSolv Solution models and supports key service and resource inventory management business processes across multiple dimensions.
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Oracle Communications MetaSolv Solution's integrated service fulfillment and inventory management flexibly supports current and next-generation technologies.
- Overview
- Features and Benefits
Features
Benefits
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Proven and mature product
- Low-risk solution with over 70 customer deployments
- Comprehensive, out-of-the-box domain support
- Proven fast, low-cost deployments
- Extensive implementation and inventory consolidation experience
- Active user group
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Integrated ordering, workflow, inventory, and trouble management
- Deploy communications services with integrated customer care, order management, work management, service and network design, and trouble management
- Enable rapid introduction and efficient delivery of traditional and next-generation network-based services
- End-to-end operational control and visibility
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Comprehensive ordering capabilities
- Support for customer/retail orders via product service request (PSR)
- Manage network build-out via internal service request (ISR) and engineering work order (EWO)
- Regulated, inter-carrier ordering supporting US standards access service request (ASR) and local service request (LSR)
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Preconfigured catalog, templates, and processes
- Comprehensive product catalog mapping commercial products to technical services
- Optional technology domain modules with pre-configured templates that define the rules for network design and service provisioning
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Customizable and extensible
- Define and configure additional data attributes via customer-defined custom attributes, user data, and label/value pairs
- Extend core logic with customer-specific business rules at predefined process points via custom extension framework
- Execute custom business rules during order validation and workflow assignment
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Available automation capabilities
- Reduce end-to-end service provisioning timeline with automated design and task completion
- Available web service APIs enable standards-based, contemporary integration solution
- Easily manage bulk network and design updates via network re-homing and grooming, automatic node insertion, and group assignment of connections
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Standalone or preintegrated deployments with Oracle Communications solutions
- May be deployed standalone
- Extend for central order orchestration with upstream integration to Oracle Communications Order and Service Management
- Enabled automated activation with downstream integration to Oracle Communications ASAP for subscriber-based services and Oracle Communications IP Service Activator for enterprise connectivity services
- Leverage NFV with integration to Oracle Communications Network Service Orchestration Solution
- Improve inventory accuracy with downstream integration to Oracle Communications Network Integrity
- Optimize capacity with integration with Oracle Communications Network Intelligence