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Deliver Customer and Service Orders with Cloud Native Order Orchestration

Orchestrate the end-to-end delivery of customer orders for 5G, fiber, and digital services. Manage customer order orchestration across enterprise systems—fulfillment, billing, shipping, and partners—to fulfill customer orders. Manage service and technical order orchestration across provisioning and assurance systems—inventory, activation, fault/performance, and workforce management—to configure and manage customer services on communications networks and service platforms.

Order and Service Management
Order and Service Management Benefits

Order and Service Management Benefits

  • Zero configuration offer introduction for offers containing existing products
  • Efficient, assured end-to-end order delivery with full upstream order visibility and status updates
  • Simplified handling of all orders, channels, products, and customer types
  • Fully configurable support for automation of in-flight order changes, revisions, and cancellations
  • Cloud native and DevOps deployment options for true operational IT agility
  • Proven, scalable deployments in large service providers on a global basis
Product Features

Cloud Native Order Orchestration

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Dynamic Order Orchestration

Powerful, highly automated order orchestration engine

  • Unified design experience across participating digital experience for communications/CRM and billing systems
  • Zero configuration offer introduction for "more of the same" offers
  • Multichannel order capture support
  • Flexible order decomposition—mapping products to services to resources
  • Dynamic order orchestration of customer, service, and technical orders
  • Flexible and configurable order lifecycle policies
  • Fully automated, in-flight order revision handling, including revision on revision
  • Intuitive order lifecycle management (OLM) user interface
  • Order fallout management
  • Order status management

Simplified Cloud Native IT Operations

Modern, cloud native deployment option

  • Containerized, multiservice architecture supporting Docker and CRI-O container runtimes
  • Kubernetes-orchestrated for rapid deployment, upgrade, auto-scaling, and reduced/eliminated maintenance downtime
  • Helm charts simplify installation of Oracle OSM into a Kubernetes cluster
  • Supports industry-standard, cloud native technologies for volume/cluster networking, logging, and monitoring
  • Utilizes any CI/CD pipeline to support DevOps practices for the rapid launch of differentiating services
  • Deployment choice and control on public cloud or on-premise
  • Built on Oracle Cloud Infrastructure (OCI)—industry-leading technology trusted globally for mission-critical business operations—(OCI) and Oracle Database, OCI Container Engine for Kubernetes (OKE), and Oracle WebLogic Server Kubernetes Operator and Deploy Tooling

5G Service and Network Order Orchestration

Rapid design, deployment, and lifecycle management of 5G network slices and end-customer 5G services

  • 5G network slicing orchestration configurable in segments of geography, bandwidth, QoS, etc.
  • Support for eMBB, URLLC, mMTC slices, and variants
  • End-customer order orchestration on predefined 5G slices
  • Service order orchestration with intelligent, 5G-aware service design
  • Technical order orchestration with 5G service activation
  • Network orchestration of virtual and physical 5G network functions

Orchestrating 5G Services and Networks

Business brief: Orchestrating 5G Services and Networks

Learn how dynamic orchestration enables service providers to design and instantiate 5G network slices and configure end-customer 5G services.