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DX4C Beyond Connectivity
Oracle's Beyond Connectivity solution enables CSPs to profitably grow the enterprise business by expanding revenues with innovative digital services and data monetization. This solution engages enterprise customers with offers tailored to their needs and behavior, it increases sales effectiveness with modern and personalized purchasing experiences, and it drives operational efficiency, increases agility, and fosters innovations with a cloud-native lead-to-cash-to-serve solution.
Key Benefits
Expand Revenues with Innovative 5G and Digital Services
Deliver rapidly innovative 5G and digital services and quickly respond to market demand with 5G vertical services, partnerships, B2B2X business models, and marketplaces.
Know Your Customer and Personalize Each Experience
DX4C Beyond Connectivity helps CSPs to understand their customers’ behavior and intent. Using a single, dynamic view of the customer and AI-sourced data the solutions helps personalize the experiences for every individual across the customer lifecycle.
Acquire Customers With Intelligent, Personalized Experiences
DX4C Beyond Connectivity helps CSPs to identify prospects that are promising buyers, provide relevant messaging and enables marketing teams to effectively drive revenue and deliver quality leads to sales.
Personalize Customers Engagement throughout their Buying Cycle
DX4C Beyond Connectivity enables CSPs to engage customers with transparency, inspiration, and offers that support the buyer’s key needs. A connected buying and selling experience enables sales reps to improve the win rate and drive contract profitability.
Empower Customers and Drive NPS while Reducing Cost to Serve
Beyond Connectivity helps CSPs to empower customers with a consumer like self-service experience. CSPs are able to blend service and sales interaction with a 360-degree view of the customer to serve every customer individually with personalized responsiveness.
DX4C Beyond Connectivity
Beyond Connectivity
Oracle's Beyond Connectivity solution enables CSPs to profitably grow the enterprise business by expanding revenues with innovative digital services and data monetization. This solution engages enterprise customers with offers tailored to their needs and behavior, it increases sales effectiveness with modern and personalized purchasing experiences, and it drives operational efficiency, increases agility, and fosters innovations with a cloud-native lead-to-cash-to-serve solution.
Oracle CX Cloud for the Communications Industry
Oracle CX Cloud for Communications is a Connected CX Platform for CSPs. It is the latest addition to a broad family of products and services optimized for communications industry use. This paper provides IDC's assessment of current and future strategic business challenges for CSPs and evaluates how the Oracle CX Cloud for Communications can support them.
CX Cloud for Communications IDC White Paper
The big fight is here: CSPs vs. digital disruptors. Find out how to do battle with the IDC Vendor Spotlight white paper on the Oracle Customer Experience (CX) platform for Communication Service Providers