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DX4C Beyond Connectivity

Beyond Connectivity screenshot thumbnail

Oracle's Beyond Connectivity solution enables CSPs to profitably grow the enterprise business by expanding revenues with innovative digital services and data monetization. This solution engages enterprise customers with offers tailored to their needs and behavior, it increases sales effectiveness with modern and personalized purchasing experiences, and it drives operational efficiency, increases agility, and fosters innovations with a cloud-native lead-to-cash-to-serve solution.

Key Benefits

 

Expand Revenues with Innovative 5G and Digital Services

Deliver rapidly innovative 5G and digital services and quickly respond to market demand with 5G vertical services, partnerships, B2B2X business models, and marketplaces.

 

Know Your Customer and Personalize Each Experience

DX4C Beyond Connectivity helps CSPs to understand their customers’ behavior and intent. Using a single, dynamic view of the customer and AI-sourced data the solutions helps personalize the experiences for every individual across the customer lifecycle.

 

Acquire Customers With Intelligent, Personalized Experiences

DX4C Beyond Connectivity helps CSPs to identify prospects that are promising buyers, provide relevant messaging and enables marketing teams to effectively drive revenue and deliver quality leads to sales.

 

Personalize Customers Engagement throughout their Buying Cycle

DX4C Beyond Connectivity enables CSPs to engage customers with transparency, inspiration, and offers that support the buyer’s key needs. A connected buying and selling experience enables sales reps to improve the win rate and drive contract profitability.

 

Empower Customers and Drive NPS while Reducing Cost to Serve

Beyond Connectivity helps CSPs to empower customers with a consumer like self-service experience. CSPs are able to blend service and sales interaction with a 360-degree view of the customer to serve every customer individually with personalized responsiveness.

Featured Products

DX4C Beyond Connectivity Products

Marketing

Oracle Marketing helps marketers to acquire and engage customers with personalized campaigns at the right time in the buyer’s journey.

Sales

Oracle Sales helps Boost Sales Team Productivity and Close Deals Faster by using AI for smarter for next-best action recommendations.

CPQ

Guides sales team seamlessly through every step of the configuration, quoting and pricing process to sell more quickly and efficiently—with increased margins.

CX Service

Oracle Service is empowering CSPs to offer exceptional customer experiences, streamline interactions with a 360-degree view of customers throughout their journey.

Customer Intelligence

Oracle CX Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer and delivers timely intelligence to optimize the experience for every customer.

Digital Assistant

Build AI-powered assistants that automate engagements with conversational interfaces to increase the experience and business efficiency.

Fulfillment

Fulfill Customer Orders with Dynamic Orchestration of Products and Services across participating Systems, Partners and Networks.

Monetization

Monetize Customer Products and Services with Real-time Balance, Rating and Revenue Management.

DX4C Beyond Connectivity

Beyond Connectivity

Beyond Connectivity

Oracle's Beyond Connectivity solution enables CSPs to profitably grow the enterprise business by expanding revenues with innovative digital services and data monetization. This solution engages enterprise customers with offers tailored to their needs and behavior, it increases sales effectiveness with modern and personalized purchasing experiences, and it drives operational efficiency, increases agility, and fosters innovations with a cloud-native lead-to-cash-to-serve solution.

Oracle CX Cloud for the Communications Industry

Oracle CX Cloud for the Communications Industry

Oracle CX Cloud for Communications is a Connected CX Platform for CSPs. It is the latest addition to a broad family of products and services optimized for communications industry use. This paper provides IDC's assessment of current and future strategic business challenges for CSPs and evaluates how the Oracle CX Cloud for Communications can support them.

Monetizing Location Services

CX Cloud for Communications IDC White Paper

The big fight is here: CSPs vs. digital disruptors. Find out how to do battle with the IDC Vendor Spotlight white paper on the Oracle Customer Experience (CX) platform for Communication Service Providers