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DX4C Digital Convergence

Oracle's Digital Convergence solution enables Communications Service Providers (CSPs) to personalize the engagement with customers and empowers them to make their services more valuable for customers, leading to an increased share of wallet from innovative converged and digital services. Oracle's Digital Convergence solution is a Digital CX cloud solution from a single vendor that increases agility and helps to cut costs using a proven cloud platform.

Key Benefits

 

Understand Customer Demand and Personalize Each Experience

Oracle’s DX4C Digital Convergence solution helps CSPs understand their customers behavior and the intent of every prospect & customer with a single, dynamic view of the customer across 1st, 2nd and 3rd party data. It delivers timely intelligence about the customers to personalize the experience in real-time and optimize the brand experience across the customer lifecycle.

 

Engage Customers Throughout Their Lifecycle

DX4C Digital Convergence enables CSPs to engage customers with relevant, personalized offers and a single shopping cart omni-channel experience. The solution helps create an intelligent micro-moment experiences by adapting to every customers’ current journey.

 

Empower Customers and Drive Net Promoter Score While Reducing Cost-to-Serve

Providing a nurtured service experience is a key differentiator as service interactions have the highest impact on customer satisfaction across all lifecycle phases. Delight your customers with actionable insight and proactive customer service. With Oracle's Digital Convergence solution, you can put customers in control of their usage experience so they can maximize their services' value.

 

Expand and Innovate with Digital Convergent Services

Increase your customer's share of wallet by launching new digital services and by creating bundled offerings from communications, over-the-top digital, IoT and information-based services. The solution manages household, family, group, or device relations for additional monetization. Cloud delivery enables continuous innovation and a short time to market.

 

Launch the Products and Services Customers Demand

DX4C Digital Convergence enables a holistic approach to new product introduction across offer ideation, offer creation, and offer launch and presentation to create more relevant, impactful digital offers. The solutions helps CSPs simplifying and streaming the offer introduction across sales, ecommerce, ordering, fulfillment and billing. The solution empowers CSPs to easily launch new service offers, tailor them to specific customer micro-segments and reduce time-to-market.

Featured Products

DX4C Digital Convergence Products

Marketing

Oracle Marketing helps marketers understand, acquire, and retain customers with connected data and intelligence all with one solution.

Commerce

Engage Customers with a Single Cart Omni-channel Commerce Experience and enables CSPs to innovate quickly and deliver connected, personalized experiences across channels.

CPQ

Oracle CPQ Cloud enables configuration and pricing of products, bundled services and subscriptions across channels.

CX Service

Seamlessly connect all service touchpoints—digital channels, contact centers, and field interactions—throughout the CX journey. Empower Customers, Employees and Partners with Information, Digital Engagement Tools and Innovations.

Customer Intelligence

Oracle CX Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer and delivers timely intelligence to optimize the experience for every customer.

Digital Assistant

Build AI-powered assistants that automate engagements with conversational interfaces to increase the experience and business efficiency.

Fulfillment

Fulfill Customer Orders with Dynamic Orchestration of Products and Services across participating Systems, Partners and Networks.

Monetization

Monetize Customer Products and Services with Real-time Balance, Rating and Revenue Management.

DX4C Digital Convergence Resources

Digital Convergence

Digital Convergence

The Oracle Cloud is the next-generation public cloud that provides the agility, reliability, scalability, and security that modern businesses need. Oracle's Digital Convergence solution is comprised of Oracle's market leading SaaS and PaaS. This cloud-based solution is complete, data-driven, and secure. Oracle's Digital Convergence is an innovative CX solution designed for the communications industry that enables CSPs to engage, empower, and expand by providing an ultimate customer experience, increasing agility, and cutting costs using the Oracle Cloud.

Oracle CX Cloud for the Communications Industry

Oracle CX Cloud for the Communications Industry

Oracle CX Cloud for Communications is a Connected CX Platform for CSPs. It is the latest addition to a broad family of products and services optimized for communications industry use. This paper provides IDC's assessment of current and future strategic business challenges for CSPs and evaluates how the Oracle CX Cloud for Communications can support them.

Monetizing Location Services

CX Cloud for Communications IDC White Paper

The big fight is here: CSPs vs. digital disruptors. Find out how to do battle with the IDC Vendor Spotlight white paper on the Oracle Customer Experience (CX) platform for Communication Service Providers