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Oracle Account

A comprehensive retail banking engagement solution for the branch

Oracle Banking Branch enables efficient servicing and branch operations and empowers branch staff with the capabilities and insights to progressively shift from a transactional focus to a relationship and advisory focus.

Oracle Banking Branch

Solution Overview

  • Offers augmented servicing, intelligent operations and deep insights
  • Covers teller operations, branch administration, till and vault operations, service management, and instrument handling
  • Built on a microservices architecture for the cloud and on-premises
  • Drives enhanced experiences and servicing for customers
  • Empowers bankers with deep insights and enhanced customer servicing capabilities
  • Supports multi-entity deployments

Product Features

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Augmented Servicing

  • A rich and intuitive UI and persona-based screens and dashboards augment servicing capabilities
  • Efficient task/action mechanisms help increase service speed and quality
  • Resources can be freed up for the banker to focus on better customer engagement

Intelligent Operations

  • Embedded smart assistants, powered by Oracle Digital Assistant’s AI technology help speed up searches and transaction execution
  • Embedded machine learning and natural language processing capabilities help automate processes and optimize operations
  • Intelligent automation drives efficient and seamless operations

Deep Insights

  • Offers comprehensive, 360-degree views of a customer
  • Includes enhanced insights like house hold relationships and balances and actionable alerts
  • Empowers bankers with the relevant insights and context to offer personalized engagement and advice