A comprehensive retail banking engagement solution for the branch
Oracle Banking Branch enables efficient servicing and branch operations and empowers branch staff with the capabilities and insights to progressively shift from a transactional focus to a relationship and advisory focus.
Solution Overview
- Offers augmented servicing, intelligent operations and deep insights
- Covers teller operations, branch administration, till and vault operations, service management, and instrument handling
- Built on a microservices architecture for the cloud and on-premises
- Drives enhanced experiences and servicing for customers
- Empowers bankers with deep insights and enhanced customer servicing capabilities
- Supports multi-entity deployments
Product Features
Open all Close allAugmented Servicing
- A rich and intuitive UI and persona-based screens and dashboards augment servicing capabilities
- Efficient task/action mechanisms help increase service speed and quality
- Resources can be freed up for the banker to focus on better customer engagement
Intelligent Operations
- Embedded smart assistants, powered by Oracle Digital Assistant’s AI technology help speed up searches and transaction execution
- Embedded machine learning and natural language processing capabilities help automate processes and optimize operations
- Intelligent automation drives efficient and seamless operations
Deep Insights
- Offers comprehensive, 360-degree views of a customer
- Includes enhanced insights like house hold relationships and balances and actionable alerts
- Empowers bankers with the relevant insights and context to offer personalized engagement and advice
