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Improve Default Management with Efficient Collections and Recoveries

Solutions that help you identify, track, and monitor delinquencies accurately with high standards of efficiency.

enterprise collections and recovery

Collections and Recoveries Overview

Oracle’s solutions help you reduce and control credit losses by efficiently managing collections throughout the lifecycle, from delinquency tracking to late collections and specialized processes for bankruptcy. Maximize post-charge off recoveries through in-house efforts or agencies.


  • Reduce the cost of collection and recovery per account or per customer.
  • Make quick decisions and strengthen customer relationships with timely prevention of defaults.
  • Leverage internal and external information to design cost-effective collection strategies.
  • Utilize consolidated relationship views to make well informed decisions, take action quickly, and offer the best fit solution to a customer.
  • Choose the most effective default management method for a customer or leverage multiple methods concurrently.
  • Efficiently track workflows and costs at every stage of the collections and recovery process.
  • Ensure compliance with ever-changing regulations.
See It In Action

Solution Features


  • Access a 360-degree of the borrower’s relationship and switch between account- and borrower-centric approaches.
  • Define and design customized treatment strategies for a borrower or account.
  • Provide borrowers with 24x7 digital access to their loan accounts for easy management and offer a choice of customized solutions to remedy defaults.
  • Intelligently segment accounts and borrowers using multiple parameters to design customized default management strategies.
  • Automate the allocation of cases and place them into work and calling queues and allocate an unlimited number of cases for each delinquent account.
  • Track and audit cases with rule-driven and fully automated operational check points and alerts.


  • Choose the most effective method for a customer's situation or use multiple methods concurrently with highly configurable business rules.
  • Intelligent segmentation helps identify and pool charged-off accounts that have a higher likelihood of agreeing to and paying a settlement.
  • Set up a short-term payment plans or a long-term plan with an unlimited number of payments with varying amounts and frequencies.
  • Maintain balances in different categories and levy interest based on a default rate.
  • Deliver comprehensive and robust bankruptcy processing, tracking, and resolution, as well as asset repossession and liquidation.