Agenda

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Monday, March 2

1:00
PM
Registration Open
1:00 PM
6:00 PM
7:00
PM
Welcome Reception and Buffet
7:00 PM
10:00 PM

Tuesday, March 3

7:30
AM
Breakfast
7:30 AM
8:30 AM
8:00
AM
Connect Zone Open All Day
8:00 AM
6:00 PM
8:30
AM
Keynote: Looking at 2019 with 2020 Vision

When Simon made his introduction as the SVP and GM of Oracle MICROS at last year’s event, he committed to removing tactical obstacles, so we could focus on improved product delivery and customer service. In his 2020 presentation, he will measure the company’s progress against the promises made last year and share both the milestones we hit as well as the work that remains in front of us. Simon will highlight our new product offerings, and how our strategy supports continued growth for our customers.

Simon de Montfort WalkerSenior Vice President and General Manager, Oracle Food and Beverage
8:30 AM
9:30 AM
9:30
AM
A Strategy for Growth

Take a front row seat for this detailed update on our product strategy. Focusing on cloud transition and emerging technologies, this session covers new releases and provides the strategic concepts behind the development of Oracle MICROS products and reporting, distribution, and integration capabilities.

Chris AdamsVice President of Strategy, Oracle Food and Beverage
9:30 AM
10:00 AM
10:00
AM
Industry Hot Topic: Appetite for Disruption - Latest Innovations in Customer Analytics and Acquisition Strategies

Understanding your existing customers is key to driving repeat business, loyalty and advocacy. Relying on first party data alone leaves significant gaps in understanding motivations, behaviors and unique attributes of your customers. Through third-party enrichment you can derive new insight into what drives guest traffic and identify new prospective customers that are most likely to engage with your brand. This session will share a forward look at the latest innovations in customer analytics, new customer acquisition strategies and present specific applications across the spectrum — from multi-national brands to high growth restaurant owners.

Robin OpieGlobal Vice President of Data Science, Oracle
10:00 AM
10:30 AM
10:30
AM
Connect Zone – Coffee Break
10:30 AM
11:30 AM
11:30
AM
Industry Hot Topic: How Technology Can Shape Your Growth

When you are growing fast and want to expand, it is difficult to take a step back and evaluate your business infrastructure and technology backbone when all you want to do is go, go, go. Freshii took two distinct growth paths – one supported with technology and the other without. This session will provide practical advice and lessons learned on the importance of making technology core to your growth plans.

Tanvir BhangooVice President of Technology, Freshii
11:30 AM
12:00 PM
12:00
PM
Industry Hot Topic: The Next Generation of Leaders

The entrance of Gen Zers to the workforce has irreversibly changed the restaurant business. Their expectations of what to expect in a career will heavily impact the restaurant industry's future. How can you prepare for what comes next? Join us for a presentation on how to attract and empower the next generation and grow your workforce to grow your business.

Rob GiffordPresident, NRAEF
12:00 PM
12:30 PM
12:30
PM
Connect Zone – Networking Lunch

Includes speed-mentoring session with ProStart students, 1:00–2:00 p.m.

12:30 PM
2:00 PM
2:00
PM
Technology Track: Gain Control of the Rapidly Emerging Restaurant Technology Ecosystem

There is a restaurant technology solution to support nearly every business function, from front-of-house to back. Coupled with rising popularity of consumer apps, there is seemingly infinite choice when it comes to delivering innovative guest experiences. This session will help you navigate the expansive restaurant technology ecosystem and determine what solution you need to support your growth and customer needs.

David GalanteSenior Director, Oracle Food and Beverage Solutions Management
Oana BusuioceanuManager, Oracle Food and Beverage Solution Engineering
2:00 PM
2:30 PM
Operations Track: Gone Mobile but Still at a Standstill? How to Make Mobile Work Within Your Business

Simply deploying mobile devices isn’t a guarantee for mobile success. Food and beverage operators need to incorporate mobility into every facet of their business using mobility as a vehicle to orchestrate back-office as well as front-of-house operations. Join us to see how to re-examine, reinvent and ultimately tap mobility's full potential.

Mike SnowDirector, Oracle Food and Beverage Solution Engineering
2:00 PM
2:30 PM
Business Track: What You Don’t Know Can Hurt You—What Are You Missing Out on in Oracle Hospitality Simphony?

Whether you’re new to Simphony or you’ve already deployed it, join us for an intimate discussion on how you can scale your business with confidence with Oracle MICROS Simphony.

Jean Charles ProvincioSales Director - Southern Europe, Oracle Food and Beverage
Pete DalbySenior Solution Engineer, Oracle Food and Beverage
2:00 PM
2:30 PM
2:30
PM
Technical Track: Ten Things You Wanted to Know About SPI but Were Afraid to Ask

Probably more than 10 actually! This session will guide you through the Simphony Payment Interface, how it differs from OPI and the benefits if offers in deployment, operation and resilience.

Mark JamesMaster Principal Solution Engineer, Oracle Food and Beverage Solution Engineering
2:30 PM
3:00 PM
Operations Track: Integration Innovation

Technology forms the basis of the world we live in today, and in many ways, has forever changed the way guests interact with restaurants and vice versa. This session will detail innovative integrations available from Oracle MICROS that allow you to easily adapt and respond to a dynamic consumer-driven, digital landscape.

Keshav KiranSenior Director, Global Strategic Partnerships, Oracle
2:30 PM
3:00 PM
Business Track: ROI Factors and Formulas

Current technology is dated, support is challenging, data base management is decentralized and difficult. The benefits of new technology to improve customer service and operations seem obvious. Is there an ROI definition and calculation process that can address my business drivers and metrics and deliver cost savings and revenue improvement verdicts… that are specific and realistic for my brand and business? Join us for an interactive session on ROI Discovery and Building.

Ned RowlandSenior Director, Oracle Food and Beverage Solution Engineering
2:30 PM
3:00 PM
3:00
PM
Connect Zone – Coffee Break
3:00 PM
6:00 PM
Huddle Zone and Genius Bar
3:00 PM
6:00 PM
4:00
PM
Huddle Zone Session: Technologies to Achieve End-to-End Traceability and Transparency

Hear from FoodLogiQ how leading restaurant brands are achieving supply chain transparency, enhanced traceability and automated recall to support food safety, increase supply chain efficiency and protect their brand. Hear how blockchain will help shape the future of traceability and get an update on the FDA’s New Era for Smarter Food Safety.

Katy JonesChief Marketing and Strategy Officer, FoodLogiQ
4:00 PM
4:30 PM
Huddle Zone Session: Growth Through Integrating with New Technology
Keshav KiranSenior Director, Global Strategic Partnerships, Oracle
Oana BusuioceanuManager, Oracle Food and Beverage Solution Engineering
4:00 PM
4:30 PM
Huddle Zone Session: Grow with Robust, Reliable Hardware
John NicewickSenior Director, Hardware, Oracle
4:00 PM
4:30 PM
4:30
PM
Huddle Zone Session: Streamlining Operations and Improving Service with Staff and Guest Paging Systems Long Range Sysems (LRS)
4:30 PM
5:00 PM
Huddle Zone Session: Oracle MICROS Simphony Success Planning
Brian BurgerDirector F&B Solution Engineering, Oracle Food and Beverage
4:30 PM
5:00 PM
Huddle Zone Session: Data Storytelling: Oracle Food and Beverage Reporting and Analytics Measures Operational Success
David GalanteSenior Director, Oracle Food and Beverage Solutions Management
4:30 PM
5:00 PM
6:00
PM
Transport Departs for Evening Activity
6:00 PM
7:00
PM
Evening Event at The Club: DEX Imaging at Marlins Park

We are extremely pleased to host our evening event The Club: DEX Imaging at Marlins Park. We will take a tour of the facility and enjoy great food and cocktails overlooking the baseball field. The stadium is a short 10-minute coach ride from the Hotel.

7:00 PM

Wednesday, March 4

6:00
AM
Up Early? Why not Join the Leadership Team for a Friendly 5k Run to Kick Start the Day?
6:00 AM
6:45 AM
7:30
AM
Breakfast
7:30 AM
9:00 AM
8:00
AM
Connect Zone Open All Day
8:00 AM
3:00 PM
9:00
AM
Industry Hot Topic: Building Experience into Your Brand Culture: Panel Discussion

Consumers are looking for more from their food and beverage destination than a great nosh; they want engaging, memorable experiences they can share with friends, family, the world around them. This panel discussion will explore multiple formats and business approaches to turn your brand into a destination that engages customers in a meaningful and memorable way.

Tim BrownVice President of Solution Engineering, Oracle Food and Beverage
Charlie MorrisonManager of Point of Sales and Retail Systems, Eat'n Park Hospitality Group, Inc.
Chuck MoxleyChief Marketing Officer, Mobivity
9:00 AM
9:30 AM
9:30
AM
Industry Hot Topic: Sustainability Is No Longer an Option; It Is an Obligation

Finnish-owned Fafa's is one of the fastest growing vegetarian food-focused Fast Casual restaurant concepts. Fafa's are a small company striving to make a big impact and pride themselves on being good for customers and good for the environment. This session will dive into the ethos of Fafa's, and the changes they have put in motion to meet their growth target -- from 40 to 100 sites in the next two years -- and achieve zero waste with a negative carbon footprint.

Ville MyllyniemiCEO, Fafa's
9:30 AM
10:00 AM
10:00
AM
Connect Zone – Coffee Break
10:00 AM
10:30 AM
Huddle Zone and Genius Bar
10:00 AM
3:00 PM
10:30
AM
Data is a Precious Resource: How do we make access easy while protecting it?

A restaurant throws off gigabytes of data every year, and data-driven decisions and data protection are paramount to business growth and success. So how can restaurant leaders ensure easy access for swift decisions and detailed analyses while protecting customer privacy and mitigating risk to the business? This session takes an in-depth look at Oracle MICROS Simphony Cloud, and what it takes to build and operate a secure platform for growth.

Paul ArmstrongVice President, F&B Development for Oracle
10:30 AM
11:00 AM
11:00
AM
Huddle Zone Session: Deliverect: Connecting Online Food-Ordering Players

As CEO of Deliverect, established in September 2018, Zhong is connecting food delivery platforms with the POS system of restaurants. With Deliverect, Zhong will be helping the hospitality industry even more by providing user friendly and innovative software.

Zhong XuCo-founder & CEO Deliverect
11:00 AM
11:30 AM
Huddle Zone Session: Kiosk Native or Partner: Which to Choose?
Oana BusuioceanuManager, Oracle Food and Beverage Solution Engineering
Mike SnowDirector, Oracle Food and Beverage Solution Engineering
11:00 AM
11:30 AM
Huddle Zone Session: Linux: In a World Without Walls, Who Needs Windows?
Mark JamesMaster Principal Solution Engineer, Oracle Food and Beverage Solution Engineering
Nick LowPrincipal Solution Manager, F&B, FBGBU Product Strategy
11:00 AM
11:30 AM
11:30
AM
Netsuite A Unified Business System for Restaurants
Rob PiloVice President, Sales, Netsuite
11:30 AM
12:00 PM
Attract, Engage, and Grow Loyal Customers
David GalanteSenior Director, Oracle Food and Beverage Solutions Management
11:30 AM
12:00 PM
A Single System to Serve Your Entire Stadium F&B Business
Jennifer Dorta-DuqueDirector, Oracle Food and Beverage Solution Engineering
11:30 AM
12:00 PM
12:00
PM
Connect Zone – Networking Lunch
12:00 PM
1:00 PM
1:00
PM
Payments in a Cashless Society: Panel Discussion

This panel, featuring four leaders in the payments industry and moderated independently by Dorothy Creamer, Senior Research Analyst, IDC and former Editor-in-Chief of Hospitality Technology, will examine the potential impacts of a cashless society on the restaurant industry. What will tips and labor costs look like? Where is this transition likely to catch fire first? How can companies begin to structure technology strategies that work for their business goals and culture? Join us for a spirited dialog on this hot topic.

Dorothy CreamerSenior Research Analyst, Hospitality & Travel Digital Transformation Strategies
James HoleSenior Sales Manager, 3C Payment
John MansfieldSenior Vice President, Business Development, Freedom Pay
Daryl BussVice President, Channel Sales – Enterprise, Shift4
Greg BogichSVP Sales and Marketing, North American Bancard
1:00 PM
1:30 PM
1:30
PM
Closing Q&A and wrap
1:30 PM
2:00 PM