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Digital Home Service (DHS) is a cloud-based solution for set-top box and service-intensive pay TV operators that delivers superior service to consumers and represents a breakthrough in the ability to deliver an integrated platform to run a TV service business. DHS combines technologies such as the Internet of Things (IOT), artificial intelligence (AI), mobile, chatbot, and remote video support with modern digital customer management to provide next-generation digital home services.
Deliver a seamless experience that will increase customer satisfaction, promote loyalty leading to higher revenue per consumer, and reduce churn. Differentiate from competitors with superior, personalized, frictionless service.
Deliver efficiencies and increase employee satisfaction through automated tasks and self-service for consumers. Redirect and free up time for customer service and field services employees to focus on higher value tasks.
Utilize the power of emerging technologies such as IoT and AI to monitor and anticipate issues through real-time visibility and control of deployed set-top boxes. Simplify your systems with an integrated platform.
With IOT, pay TV operators can create a connected home platform and offer new smart home services to consumers. This will not only generate new revenues streams, but will also increase the stickiness of pay TV operators in the home.
Real-time insights from connected assets and devices. Improve profitability through automated monitoring and alerting of assets. Gain real-time visibility into asset health and utilization, and predict future events.
Transitioning high-value, high-touch accounts into lifelong customers requires a comprehensive set of capabilities to move smoothly from planning and execution through customer onboarding, account management, and support.
Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology that empowers you to solve business problems while enabling your field service organization.
Quickly build, deploy, and manage mobile apps that connect to Oracle ERP Cloud, Oracle HCM Cloud, Oracle CX Cloud, or any third-party system, on premises or in the cloud.
In-app, real-time interaction channels help you engage customers at key moments of their individual journey and deliver proactive, seamless, and meaningful experiences.
The set-top box market is alive and well and expected to grow, albeit slowly, over the next few years. However, pay TV operators have no choice but to improve their customer service and support, including installation, problem solving, and service uptime. Learn more about what you can expect as a consumer and how you can ensure continued growth as a pay TV operator.
Digital Home Service is a cloud-based solution that simplifies and optimizes the management of millions of a set-top boxes in digital homes. It creates a great consumer experience and optimizes support resources remotely or in the field by providing tools that help deliver better results.
In order to remain relevant to consumers, traditional pay TV providers must deploy new technologies to overcome their disadvantages and meet customer expectations for ease and convenience.