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Digital Home Service
Digital Home Service (DHS) is a cloud-based solution for set-top box and service-intensive pay TV operators that delivers superior service to consumers and represents a breakthrough in the ability to deliver an integrated platform to run a TV service business. DHS combines technologies such as the Internet of Things (IOT), artificial intelligence (AI), mobile, chatbot, and remote video support with modern digital customer management to provide next-generation digital home services.
Key Benefits
Create a Differentiated Experience
Deliver a seamless experience that will increase customer satisfaction, promote loyalty leading to higher revenue per consumer, and reduce churn. Differentiate from competitors with superior, personalized, frictionless service.
Increase Efficiencies
Deliver efficiencies and increase employee satisfaction through automated tasks and self-service for consumers. Redirect and free up time for customer service and field services employees to focus on higher value tasks.
Harness Emerging Technologies
Utilize the power of emerging technologies such as IoT and AI to monitor and anticipate issues through real-time visibility and control of deployed set-top boxes. Simplify your systems with an integrated platform.
Fuel Growth
With IOT, pay TV operators can create a connected home platform and offer new smart home services to consumers. This will not only generate new revenues streams, but will also increase the stickiness of pay TV operators in the home.
Digital Home Services Resources
Article: How Pay TV Operators Can Improve Their Customer Service
The set-top box market is alive and well and expected to grow, albeit slowly, over the next few years. However, pay TV operators have no choice but to improve their customer service and support, including installation, problem solving, and service uptime. Learn more about what you can expect as a consumer and how you can ensure continued growth as a pay TV operator.
Solution brief: Digital Home Service
Digital Home Service is a cloud-based solution that simplifies and optimizes the management of millions of a set-top boxes in digital homes. It creates a great consumer experience and optimizes support resources remotely or in the field by providing tools that help deliver better results.
Blog: IoT Enables Pay TV Providers To Gain a New Weapon in the OTT War
In order to remain relevant to consumers, traditional pay TV providers must deploy new technologies to overcome their disadvantages and meet customer expectations for ease and convenience.