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Digital Home Service
A breakthrough, cloud-based solution for set-top box and service-intensive pay-TV operators, Oracle’s Digital Home Service solution combines technologies such as the Internet of Things (IoT), artificial intelligence (AI), mobile, chatbot, and remote video support with modern digital customer management to provide next-generation digital services for the home.
Key Benefits
Create a differentiated experience to increase consumer retention
- Deliver a seamless experience that will increase consumer satisfaction, promote loyalty leading to higher revenue per consumer, and reduce churn.
- Differentiate from competitors with excellent, personalized, frictionless service.
Harness emerging technologies to reduce the cost to serve consumers
- Utilize the power of emerging technologies, such as IoT and AI, to monitor and anticipate issues through real-time visibility and control of deployed set-top boxes.
- Create a single, integrated service platform to simplify your consumer-service operations.
Increase employee and consumer satisfaction through automation
- Deliver efficiencies through automated employee tasks and consumer self-service options.
- Redirect and free up time for customer-service representatives and field-service employees to focus on higher-value tasks.
Fuel growth to meet increased consumer demand and launch new service options
- Use IoT to create a connected home platform and offer new, smart home services to consumers, which will generate additional revenue streams and increase the stickiness of pay-TV operators in the home.
- Scale the business to meet high consumer demand through Oracle Cloud adoption.
Digital Home Services Resources
How pay-TV operators can improve their customer service
The set-top box market is alive and well and expected to grow, albeit slowly, over the next few years. However, pay-TV operators have no choice but to improve their customer service and support, including installation, problem solving, and service uptime. Learn more about what you can expect as a consumer and how you can ensure continued growth as a pay-TV operator.
How Oracle helps pay-TV operators deliver excellent consumer service on an innovative, integrated platform
Digital Home Service is a cloud-based solution that simplifies and optimizes the management of millions of set-top boxes in digital homes. It creates a great consumer experience and optimizes support resources remotely or in the field by providing tools that help deliver better results.
IoT enables pay-TV providers to gain a new weapon in the OTT war
In order to remain relevant to consumers, traditional pay-TV providers must deploy new technologies to overcome their disadvantages and meet consumer expectations for ease and convenience.
How I fell in love with my cable company in the time of COVID-19
Falling in love with your cable company? That is definitely not something you hear every day. CX Senior Product Marketing Manager, Carrie West, discusses an excellent customer experience delivered by her existing service provider.