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Oracle MICROS vs. Zonal
Oracle MICROS Simphony was recently voted the Best ePOS supplier in Restaurant Magazine’s Reader’s Choice Award 2020. As a true cloud-based solution, Oracle MICROS Simphony helps businesses like yours improve their speed of service by 40% while reducing customer wait times by 50%. If you need to pivot and enable delivery or activate new channels fast, Simphony is here to help.
On-Premises Based Solutions like Zonal
Pricing & Costs
Affordable Flexibility
- 70 percent of executives said that implementing cloud technology helped them reduce costs.
- Quarterly flat fee.
- Reduced amount of IT hardware and resources needed for each location compared to on-premises.
Expensive Long-Term Costs
- Lack of flexibility to choose credit card processing providers. Transaction fees can mount quickly.
- Support services are required for menu updates and changes.
- Additional hardware and support required with a physical server at each site.
Deployment
Built For Easy Setup & Expansion
- Cut IT complexity, open new outlets, and make changes faster.
- Introduce new menus and promotions instantly.
- Terminals are plugged in, switched on, and connected to a system in the cloud that’s ready for work.
Complex and Costly
- Roll-out programs can be lengthy and expensive with on-site resources.
- Installation, upgrades or improvements involve sending a consultant to each and every location.
- Add-on modules can incur additional fees and require additional support coverage.
Software Features
All-In-One Out of the Box
- Control every point-of-sale (POS) terminal, manager’s workstation, kitchen system, and connected mobile device from a single central office.
- Receive upgrades regularly and consistently to take full quick advantage of new functionality.
- Instantly access data from every location in real time, and see exactly what is happening across the enterprise at any given moment.
Costly Manual Updates Required
- Expensive add-ons can be required for basic configuration and menu management.
- Mobile offerings are often not true POS terminals with order-only functionality on consumer grade devices.
- Software upgrades for new features can be chargeable and require manual consulting effort.
Hardware Options
Stylish, Reliable Tablets & Terminals
- Diverse portfolio offering standard, compact and mobile POS built to withstand heat, spills, drops, heavy use.
- No onsite servers required.
- Rugged industry standard devices featuring the best in processing power, speed, reliability, and security.
Limited Durability
- Often workstations are designed and developed with a partner rather than in-house.
- Each location requires an on-site server.
- Mobile solution requires consumer devices which are prone to theft, security issues, and damage.
Integrations
Robust API and Partner Ecosystem
- Online ordering and delivery service integrations centralize in-house and off-premises operations for a clear overall view.
- Open API architecture and robust ecosystem.
- Unlimited room for innovation.
Closed Ecosystem, Limited Offerings
- Often limited to standard partner integrations with basic features making it hard to maintain changes.
- Many offer only closed API’s with nominated partners.
- Little room for innovation.
Security
Fully Owned, Secure Tech Stack
- Central data repositories stored within world-class security infrastructure.
- Supporting 200,000 customer locations around the world and process 6 trillion transactions annually.
- Full reporting and analytics suite included. Secure online access, anytime, anywhere.
Data Storage Security Issues
- Data stored at site level can be open to breaches and attacks.
- Many lack in-house integrated reporting tools making data hard to access and tricky to manipulate as required.
- Data stored locally.
Support
Global 365/24/7 Support
- Local support 24 x 7.
- Open and transparent coverage with no hidden charges.
- Cost effective coverage.
Limited Local-Only Support Options
- Many only offer local time zone support in office hours.
- Often each module requires additional support coverage.
- Onsite support required for changes making ongoing support expensive.