Advances in mobile technologies, the Internet of Things (IoT), and artificial intelligence allow citizens to engage with government in new ways and help cities foster a vibrant and progressive business climate.
Most constituents favor self-service capabilities available on personal smart devices to request government services and to report on community issues such as illegal dumping, gaping potholes, or broken street lights. In response, states, cities, and counties of every size are turning to a unified digital platform that allows their customers to choose communication channels such as chat, voice-activated assistant, web, and email while still offering conventional contact-center and in-person outreach.White paper: Smarter Solutions for a Connected Government (PDF)
Progressive government leaders must rely on technology to reduce the burden of doing business. Government paperwork has gone digital, and, in response, state and local leaders are moving toward a streamlined, configurable workflow platform that allows businesses to get up and running faster. These systems help community development departments overhaul the manual work of permits and inspections, planning and zoning, and code enforcement.Solution: Oracle Community Development
Governments are turning to technology to mitigate the opioid epidemic. Although there is no single solution to curb the problem, states and counties are using technology solutions to bring assistance to those who need it most. One way is to enhance the traditional telephone help line with interactive and personalized services available 24 hours a day from a digital device.Industry insight: Battling the Opioid Crisis with Technology
The private sector wants to invest in your state or county’s community. Help them speed up the licensing, permitting, and zoning process with a cloud-based solution.
Your citizens are your customers, and they expect the same seamless and personalized digital touchpoints with your agency that commercial businesses now offer.
Agencies need an end-to-end solution to capture, manage, and deploy complex legislation and other document-based policies.
Introducing machine learning into your agency applications will enable your employees to focus on what really matters, instead of performing mundane, rote tasks.