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Oracle Retail Cross Talk

May 4-6, 2021 | 8:00 AM PST

Join us at this invitation-only digital event to engage with your retail peers, industry leaders, and Oracle Retail executives. Oracle Retail Cross Talk is an exclusive industry forum that delivers authentic content, cultivates connections, and celebrates comradery. Learn how cloud technologies can help unleash business agility and unlock new possibilities.

Watch on demand

Why Attend Cross Talk 2021?

Oracle Retail Cross Talk is a unique executive retail forum that connects brands worldwide to share lessons learned, best practices, and innovative ideas about the future of modern retail. It's for retailers, by retailers. Register now to learn more about:


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Keynote by Mike Webster, Fireside Chat with Bed Bath & Beyond - Scott Lindblom

Networking Break

Project Governance: Migration to the Cloud

A strong cloud strategy provides the foundation for every function within an organization to be ready for whatever may come next. Businesses everywhere have had to not only adapt, but also transform, during this time of change. Fortunately, new cloud and data technologies can be used to drive business agility. Join this interactive conversation to address the art of project governance and learn how to approach your cloud migration successfully.

  • Jeff Warren, Oracle Retail
  • Michael Demko, Pennsylvania Liquor Control Board

Networking Break

Inventory Strategies to Meet Evolving Consumer Expectations

Today’s unpredictable and volatile customer buying habits limit the effectiveness of historical data when predicting purchasing behavior and planning product inventory. As a result, inventory moves out of the stores faster, creating a strain on both the supply chain and its financial model, leading to a gross margin problem. Join this session and hear how retailers are making inventory work for them.

  • Lara Livgard, Oracle
  • Marilize Redelinghuys, Mr. Price
  • Steve Vanoli, Primark

Networking Break

Awaken the Dark Store

With digital engagement on the rise, retailers are being pushed to create a safe and convenient store experience. A new set of retail omnichannel journeys has accelerated the path to meet these challenges, including curbside pickup, contactless payment, and ship from the store. Listen in to hear how this panel faced these challenges head on and learn about their plans to prepare for the new next.

  • Chris Sarne, Oracle
  • Ramon Rodriguez, Grupo Nazan
  • Sean Kelly, ABC Fine Wine & Spirits

Remarkable Retail with Steve Dennis

Networking Break

The New Key Performance Indicators of Retail

Consumer expectations are always evolving, and it’s the retailer’s responsibility to keep up with these trends, demands, and behaviors. However, retailers will never fully understand what their customers want if they aren’t using data and analytics to assess and gain insight. As retailers search for new ways to meet customer expectations, new key performance indicators (KPIs) such as Net Promoter Score can serve as tools to help retailers better understand where to innovate.

  • John Bible, Oracle
  • Dr. Ayman Mohamed Abdelazem Aly, Al Nadhi

Networking Break

Plan for the Unexpected

Having the right inventory available, in the right place to fulfill customer demand quickly—no matter when or where a purchase is made—can be a challenge. Despite the complexities, retailers can take a few simple steps to improve forecast accuracy and inventory management. In this session, you’ll learn how to plan for the unexpected.

  • Greg Flinn, Oracle
  • Gareth Jordan, Matalan Retail Ltd.

Networking Break

Case Study: Farmacias Arrocha

  • Raul Neto, Oracle
  • Juan David Vansice, Farmacias Arrocha

The Importance of Communities – a panel discussion with leaders of our Oracle Retail Customer Community

  • Dana Levitan, Oracle
  • Ashley Bias, Whole Foods
  • Marilize Redelinghuys, Mr. Price
  • Bill Boezinger, Walt Disney

Networking Break

Private Label Strategies - Supply Chain Ethics and Sustainability

Product safety, availability, and quality are critical factors in building trust with consumers. Retailers must fulfill consumer demands for accurate labeling while simultaneously increasing speed to market. Join us as we discuss how an open, transparent, and collaborative network can help meet these needs.

  • Paul Woodward, Oracle
  • Ashley Bias, Whole Foods
  • Sarah Blanchard, Influencer
  • Karin Carstensen, Woolworths

Networking Break

Contactless Retail

Countless retailers worldwide have quickly enhanced their digital and contactless capabilities to adapt to changing consumer needs—all while striving to adhere to social distancing regulations, help shoppers feel safe, and speed up the checkout process. In this session, learn how you can quickly pivot and respond to ever-changing business needs and customer expectations in a contactless world.

  • Michael Colpitts, Oracle
  • Milind Dharkar, Belk
  • Jeff Hathaway, Luxottica
  • Byron Snider, Scheels

Networking Break

Five Below: Journey to SASS Merchandising

  • Rahul Shekatkar, Five Below
  • Robert Feuerman, Five Below
  • Gabor Tozser, Quickborn Consulting

Featured speakers

Mike Webster
Mike Webster Senior Vice President and General Manager, Oracle Retail

As senior vice president and general manager of Oracle Retail, Mike Webster is responsible for strategy, enablement, development, sales, service, and support. Oracle Retail provides deep, industry-specific domain expertise to deliver mission-critical solutions that help customers realize their most important business initiatives.

Webster has more than 28 years of retail industry experience, working with hundreds of retailers in more than 30 countries. His expertise spans enterprise applications, data warehousing, and store-automation solutions. He is widely acknowledged for leading the global expansion of self-checkout across multiple formats.

Throughout his career, Webster held various senior management positions in business strategy, corporate communications, and government affairs in service to the retail and hospitality industries. He also led the acquisition of leading self-service solutions for the retail, travel, and healthcare industries. Webster holds a bachelor's degree in management from the University of Dayton.

Jeffery Warren
Jeff Warren Vice President of Solutions and Strategy, Oracle Retail

As the Vice President of Retail Solutions Management, Jeff Warren is responsible for the development of the strategic roadmap vision for Oracle Retail based on market analysis and requirements. Jeff is a key stakeholder in the portfolio management and product lifecycle management initiatives to drive growth and customer satisfaction for the Retail Global Business Unit. Warren joined Oracle Retail through the acquisition of Retek, and brings more than 20 years of development experience across Merchandising, Planning, Supply Chain, and Stores to his role. Most recently, he held the position of Sr. Software Development Director, Oracle Retail. Warren has a broad industry perspective due to his experience as an executive sponsor to retailers from multiple geographies and segments. He began his career in consulting at Accenture followed by APEX IT, and holds a Bachelor of Science in Industrial Engineering from Iowa State.

Ayman Abdalazem
Dr. Ayman Mohamed Abdelazem Aly Al Nadhi


Ashley Bias
Ashley Bias Team Lead, Private Label Business Operations, Global Quality Assurance, Whole Foods

Ashley is the Team Lead of Private Label Business Operations at Whole Foods Market, and is responsible for driving efficiency and process improvement through best practice and system solutions. She has been a user of the Oracle Retail Brand Compliance application for 3 years and actively participates in the Oracle Retail Customer Community (ORCC) Brand Compliance SIG. Ashley currently also serves on the ORCC Board as a Member at Large. The most rewarding part of Ashley’s experience as an ORCC member has been building the close network of private label colleagues that support each other with system best practices and collaborate to solve common industry challenges.

Ashley lives in Austin, Texas. In her free time, she enjoys traveling, cooking, and trying the latest beauty trends. She is an active member of The Junior League of Austin where she’s committed to developing the potential of women and improving the community.

John Bible
John Bible Senior Director, Global Retail Insight Analytics, Oracle


Sarah Blanchard
Sarah Blanchard Sustainable Food Specialist


Bill Boezinger
Bill Boezinger Manager Merchandise Systems and Processes, The Walt Disney Company


Karin Carstensen
Karin Carstensen Scientific and Regulatory Affairs Manager, Woolworths

Karin joined Woolworths South Africa 30 years ago, after completing my BSc in Food Science at Stellenbosch University.

As Scientific & Regulatory Affairs Manager, Karin is responsible for legal compliance management for the foods area, policy and guidelines development and management, handling and managing issues and crisis management, and champion for Foods Technology IT systems.

Michael Colpitts
Michael Colpitts Solution Market Director, Stores & Commerce, Oracle


Steve Dennis
Steve Dennis Leading expert on strategic growth and innovation


Greg Flinn
Greg Flinn Solutions Manager, Planning & Optimization, Oracle


Corey Gale
Corey Gale Senior Principal Market Manager, Oracle


Gareth Jordan
Gareth Jordan Head Of Merchandising – Menswear & Sportswear, Matalan Retail Ltd.


Sean Kelly
Sean Kelly Vice President, Marketing and Communications, ABC Fine Wine & Spirits

Sean Kelly is vice president of marketing and communications for ABC Fine Wine &s; Spirits, a family-owned and -operated company since 1936. ABC has 125 stores in Florida and three ecommerce websites. It is one of the most highly respected alcohol beverage retailers in the country. Sean’s responsibilities include leading ecommerce and omnichannel strategies. During the first several months of the coronavirus pandemic, ABC's online business increased by at least 2000% year-over-year for several months in a row. The strategies and execution put in place to manage that increase transformed ABC’s business with the addition of curbside service and delivery. Sean’s previous work includes marketing, media relations, public affairs, and consulting roles for restaurant and hotel associations and a Washington, DC-based utility company. Prior to that, he earned multiple Emmy and Murrow awards in television news for investigative and general assignment reporting in Boston. He is based in Orlando, Florida.

Dana Levitan
Dana Levitan Vice President, Solutions Enablement, Oracle


Scott Lindblom
Scott Lindblom Senior Vice President and Chief Technology Officer, Bed, Bath and Beyond

Scott Lindblom is the chief technology officer at Bed Bath & Beyond. Scott oversees the vision and execution of Bed Bath & Beyond's enterprise technology roadmap. Scott will lead the enterprise technology transformation for the company.

Before joining Bed Bath & Beyond this fall, Scott held the position of Executive Vice President and Chief Information Officer at Michaels, where he transformed the IT function of the business into a department that enhanced and streamlined the customer shopping experience. Scott served as group VP of IT at Ross Stores and held senior roles within supply chain management and IT at Best Buy.

Lara Livgard
Lara Livgard Senior Director, Merchandising, Analytics & Enterprise, Strategy & Solution Management, Oracle


Marilize Redelinghuys
Marilize Redelinghuys Head of Retail Modernisation, Mr. Price


Ramon Rodriguez
Ramon Rodriguez Chief Marketing Officer, Grupo Nazan

Currently CMO at Grupo Nazan, a national footwear trading company. Degree in Marketing from ITESM, Master in Business Administration from EGADE Business School and Executive Scholar from Kellogg School of Management; extensive professional and academic experience in Marketing, Ebusiness, Sales, Strategic Planning, Customer Service, Sourcing, Research and Market Development. I have taught at ITESM Campus Monterrey, Tec Milenio, EGADE Business School and UANL in the areas of Marketing, Market Research and Strategy.

Chris Sarne
Chris Sarne Senior Director, Global Solution Management & Strategy, Oracle


Byron Snider
Byron Snider Scheels

Developing a great team of people to accomplish technological improvements is my primary focus. I am a part of major technology decisions and responsible for delivering on those initiatives. The Goal is to help our Company improve so we can continue to provide world class customer service!

Steve Vanoli
Steve Vanoli Primark, Oracle Business Director


Paul Woodward
Paul Woodward Senior Director, Oracle


Thank you to our sponsors




Retail Consult

Key discussion points:

  • Explore innovations that can help bring you closer to your customer across every channel
  • Consider how data accuracy can drive speed to market
  • Learn how cloud technologies can help unleash business agility and unlock new possibilities

View a series of quick demonstrations of key business capabilities.