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Oracle Retail Cross Talk

May 4-6, 2021 | 8:00 AM PST

Join us at this invitation-only digital event to engage with your retail peers, industry leaders, and Oracle Retail executives. Oracle Retail Cross Talk is an exclusive industry forum that delivers authentic content, cultivates connections, and celebrates comradery. Learn how cloud technologies can help unleash business agility and unlock new possibilities.

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Why Attend Cross Talk 2021?

Oracle Retail Cross Talk is a unique executive retail forum that connects brands worldwide to share lessons learned, best practices, and innovative ideas about the future of modern retail. It's for retailers, by retailers. Register now to learn more about:

Awaken the Dark Store

With digital engagement on the rise, retailers are being pushed to create a safe and convenient store experience. A new set of retail omnichannel journeys has accelerated the path to meet these challenges, including curbside pickup, contactless payment, and ship from the store. Listen in to hear how this panel faced these challenges head on and learn about their plans to prepare for the new next.

Contactless Retail

Countless retailers worldwide have quickly enhanced their digital and contactless capabilities to adapt to changing consumer needs—all while striving to adhere to social distancing regulations, help shoppers feel safe, and speed up the checkout process. In this session, learn how you can quickly pivot and respond to ever-changing business needs and customer expectations in a contactless world.

Cultivating True Loyalty Through Customer Service

When consumers feel engaged with a brand, feel catered to, and feel treated as an individual, they are more likely to return to that brand. Join this panel discussion and hear how the right tools and strategic insights can help focus marketing investments on high-potential customer segments and ultimately better inform decision-making as retailers pivot to their customers.

The New Key Performance Indicators of Retail

Consumer expectations are always evolving, and it’s the retailer’s responsibility to keep up with these trends, demands, and behaviors. However, retailers will never fully understand what their customers want if they aren’t using data and analytics to assess and gain insight. As retailers search for new ways to meet customer expectations, new key performance indicators (KPIs) such as Net Promoter Score can serve as tools to help retailers better understand where to innovate.


Combining a comprehensive collection of data with retail science enables next-level business thinking—including accurate demand forecasting, customizable marketing, and optimized omnichannel inventory. At the heart of these outcomes is the need for thorough, structured customer data and a platform to help retailers put it to use.

Fueling Innovation in Inventory with AI and Machine Learning

Disruptions in supply chain and the impact of geopolitical headwinds have not lowered consumer expectations—if anything, they have been elevated. To stay on top and top of mind, retailers must be agile enough to deliver a single view of inventory to all stakeholders, including supply chain managers, store associates, and employees. Join us to hear how AI has helped retailers fuel inventory innovation.

Private Label Strategies - Supply Chain Ethics and Sustainability

Product safety, availability, and quality are critical factors in building trust with consumers. Retailers must fulfill consumer demands for accurate labeling while simultaneously increasing speed to market. Join us as we discuss how an open, transparent, and collaborative network can help meet these needs.

Plan for the Unexpected

Having the right inventory available, in the right place to fulfill customer demand quickly—no matter when or where a purchase is made—can be a challenge. Despite the complexities, retailers can take a few simple steps to improve forecast accuracy and inventory management. In this session, you’ll learn how to plan for the unexpected.

Project Governance: Migration to the Cloud

A strong cloud strategy provides the foundation for every function within an organization to be ready for whatever may come next. Businesses everywhere have had to not only adapt, but also transform, during this time of change. Fortunately, new cloud and data technologies can be used to drive business agility. Join this interactive conversation to address the art of project governance and learn how to approach your cloud migration successfully.

Inventory Strategies to Meet Evolving Consumer Expectations

Today’s unpredictable and volatile customer buying habits limit the effectiveness of historical data when predicting purchasing behavior and planning product inventory. As a result, inventory moves out of the stores faster, creating a strain on both the supply chain and its financial model, leading to a gross margin problem. Join this session and hear how retailers are making inventory work for them.

Thank you to our sponsors




Retail Consult

Key discussion points:

  • Explore innovations that can help bring you closer to your customer across every channel
  • Consider how data accuracy can drive speed to market
  • Learn how cloud technologies can help unleash business agility and unlock new possibilities

View a series of quick demonstrations of key business capabilities.