Oracle Utilities Customer Edge Conference

Oracle Utilities Customer Edge Conference

The premier networking and collaboration event for Oracle customers, team members, partners and executives.


Thank you for your participation in the 2020 Customer Edge Conference.
SAVE THE DATE for March 1-2, at the Manchester Grand Hyatt in San Diego, CA for the 2021 Customer Edge Conference and Oracle Utilities User Group (OUUG) meetings to follow. Updates and registration coming this Summer!

Want to keep learning after the conference? Let Oracle University help! The Oracle Utilities Learning Subscription is an all-digital experience that features on-demand training built by Utility Product experts, a personal skill progression system to track your progress, hands-on labs, certification exams, and more. Receive a 25% off promotional discount for User Group members.

For those attendees seeking access to presentations from the event, please reach out to us at

Austin Energy logo

Special Thank You to our Host Utility, Austin Energy

Registration Information

Registration is now closed for the 2020 event. If you have questions about registration, please reach out to us at

Oracle Partners must sponsor to participate in the Customer Edge Conference. Contact for sponsorship opportunities.

Registration is not Available On Site

Admission Type Early Bird Aug 6–Dec 31, 2019 Pre-EventJan 1–Feb 14, 2020
Government Rate $495 $495
Individual Rate $595 $695
General Attendee Group Rate* $2,975 $3,475

* Group rates available for Oracle Utility Customers only

We are happy to announce a group package offering for the 2020 event. The Group rate applies only to the General Attendee registration type and is intended only for Customers or Prospects of Oracle Utilities. The Group Rate program will allow you to prepay for multiple registrations at once. Purchase 5 registrations and get the 6th free. Discount applied when purchasing in increments of 5 only and all registrations must be paid for by credit card in the same transaction. This offer is non-refundable and cannot be combined with any other offers or discounts. Names can be swapped out if needed, however, there will be no refunds processed for group rate registrations, except in the event that Oracle cancels the Customer Edge Conference—see Event Terms and Conditions (PDF).

If you would like to register a group, please email us at and request the Group Registration Link.


    This track will focus on data science, machine learning, and the latest analytics technical features we're delivering.
    Dive deep into how we’re going cloud first with our work and asset solution and much more!
    Cloud and Technology
    Join us as we focus on the technical features and benefits of our cloud solutions and application platform.
    Customer Operations
    Join these sessions to learn about our latest enhancements to the industry’s leading customer operations platform, built for the customer-centric utility.
    Grid and Network
    Explore how Oracle Utilities is harnessing an enterprise-class grid management platform approach.
    Meter Operations
    Data is the currency of the modern utility ecosystem, and these sessions will explore the solutions and capabilities.
    Learn about our latest solutions helping utilities to optimize amidst ever-tightening budgets.
    Opower—Energy Management
    Learn how we’re accelerating the clean energy future with the latest enhancements to Opower.


For additional schedule information, view the agenda by day.

Oracle Utilities Customer Edge Agenda

Hyatt Regency Austin

The Hyatt Regency Austin will host the Oracle Utilities Customer Edge Conference this year. All activities and sessions will take place at the Hyatt.

The Hyatt Regency Austin is currently at capacity. We encourage you to secure your room at the next closest hotel. Sorry for this inconvenience.

Become a sponsor or exhibitor and reach these influential communities.

Program Committee for the 2020
Executive Edge Forum

Oracle Utilities would like to express their sincere appreciation to the Program Committee members for their participation in planning the 2020 event.

Janette Espino

Janette Espino

General Manager, Consolidated Edison

Charles King

Charles King

VP of IT & Chief Information Officer, Evergy

Alisa Mann

Alisa Mann

Director, Customer Care & Field Services, Las Vegas Valley Water District

Kerry Overton

Kerry Overton

DGM Chief Customer & Compliance Officer, Austin Energy

Kerri Stewart

Kerri Stewart

VP & Chief Customer Officer, JEA

Contact Us

Have questions about the Oracle Utilities Customer Edge Conference?
We would love to hear from you.

Send us an email

The Hyatt Regency Austin will host the Oracle Utilities Customer Edge Conference this year. All activities and sessions will take place at the Hyatt. The Hyatt Regency Austin is centrally located in Austin, within a 10 minute drive of Governors Mansion and Zilker Park. This 4-star hotel is 1.7 miles from the Texas State Capital and just under 10 miles to the Austin-Bergstrom International Airport.

Book your accommodations at the Hyatt Regency early! Hotel reservations and availability are on a first-come, first serve basis and the room block is limited. The discounted room rate of $269 per night (plus tax) rate expires on February 7, 2020 (at which time regular room rates will apply) or when the room block sells out, whichever occurs first. RESERVATIONS ARE MADE ONLINE ONLY (group code G-COEC will auto fill). Note that our group rate is valid for Sunday, March 1st through Thursday, March 5, 2020 only. There are no contracted overflow hotels. If alternate hotel arrangements are made, transportation to/from the event is the sole responsibility of the attendee.

Thank You to Our 2020 Sponsors

Accenture PwC
Enervee Hexstream Red Clay
Black & Veatch Emtec Grid BrightIntoolect Triniti Consulting USP
Build Sponsors
Agentis EnergyHub IQ Geo
Blue Heron Critical River Enterprise Solutions Consulting Fishbowl Origin Consulting
PSA Utilitec Wipro Woolpert
GMI Rubicon Associates
Bronze and Lanyard
Water Industry
Blue Heron
Electric Industry
Gas Industry

Join us Tuesday, March 3rd at 8:45 a.m. in the Zilker Ballroom to celebrate our Winners during our first annual
Customer Edge Award Recognition Ceremony!

Finalists in Each Category

Project of the Year
American Electric Power
Alectra Utilities
Louisville Gas and Electric and Kentucky Utilities Company (LGE-KU)
Portland General Electric
CPS Energy
Las Vegas Valley Water District
Puget Sound Energy