Join us as we present Oracle Utilities analytics solution and discuss our technology vision across three important themes: customers, grid, and electric vehicles (EVs) and distributed energy resources (DERs). In this session you'll learn about platforms for visualization, embedded analytics, data science, and the evolution of APIs and integration with third-party data.

Learn how Oracle Utilities Work and Asset Management can help you increase efficiencies while lowering operational costs. We'll show you how we're innovating to help you simplify and accelerate decision-making. We'll also discuss how we're leveraging digital assets and data to deliver a risk-based approach that enables you to identify and evaluate priorities, ensure and extend long-term asset health, and optimize workforce productivity.

Check out the latest across Oracle Utilities Application Framework. We'll review what's new since last year's virtual Customer Connect (including the move to Redwood user interface and new customer experience integrations). We'll also take a look at what's ahead.

Learn what's ahead for our customer platform, including updates to core solutions and news about CX.

Come hear the story of leveraging Oracle Analytics Cloud (OAC) and Intelligent Performance Management (IPM) as the centralized connector enabling Performance Management for the enterprise. This session is designed for financial analysts, ops analysts and management executives. As opposed to a siloed and very specific data store approach, the intent and focus of this solution is to enable performance management at the broader Enterprise Level.

Get to know your fellow track participants through an open forum–style discussion about the innovation, successes, and challenges they've experienced in their metering initiatives. Come ready to share your own story as well.

Join this session to learn how Oracle Field Service can help you achieve greater fieldwork productivity through prebuilt utility processes designed to meet the unique operational burdens facing modern utilities. (These include new asset types across “smarter” grids, increasing regulatory demands, and crew and customer safety requirements).

Listen to Oracle product development leaders share their vision and strategy for our flagship operational technology (OT) platforms: Oracle Utilities Network Management System and Oracle Utilities Live Energy Connect. Highlights will include details of the new Generation Asset Manager Cloud Service, Flex SCADA, and DERMS offerings.

Hear from Opower executives about our vision for helping utilities decarbonize and grow by influencing customer action. In this session, you'll learn about client successes and Opower's plans for the future.

Learn about upcoming product releases and product roadmap highlights for Oracle Utilities Analytics Insights, Oracle Utilities Analytics Visualization, Oracle Utilities Analytics Warehouse, and Oracle Utilities Opower Analytics Visualization and Discovery.

Dive in for an overview of our release strategy and recent releases and get a sneak preview of the upcoming functional capabilities, analytics, and tools that will enable you to maximize efficiency and productivity.

Join this session for a look at how metric information recording during batch processing can be used for analysis during and after execution—ensuring efficient data processing.

Customer Experience is no longer simply meeting customers' needs. It is how we communicate, interact with and engage our customers to take action. Oracle is delivering an integrated suite of customer experience (CX) and utility applications with a true 360-degree view of the customer. In this session, Oracle visionaries will detail our CX solution strategy across marketing, sales, and service.

Pasadena Water & Power (PWP) is leveraging Oracle Cloud Infrastructure (OCI) to advance customer experience and better serve the City’s residents and business owners and improve customer operations.

Delivering Sustainability/ESG reporting brings many challenges from disparate systems, disconnected processes, and numerous frameworks. Complicating this further is the fact that this enormous challenge falls to limited team resources. Attend this session to learn what’s possible with Oracle EPM to deliver your sustainability activities, including process visibility, data collection, dashboards, planning, and reporting.

Learn about the latest enhancements to Oracle Utilities metering solutions and what we have planned for the year ahead. With many customer-driven enhancements, this session will highlight features and functions that will be directly applicable to your business.

Join this session to hear about how you can improve first-time resolutions and optimize customer experience with the use of new features that increase mobile worker efficiency through full and immediate access to all data. We will also provide an overview of Oracle Field Service, provide details about the latest releases, and outline upcoming functionality.

Find out what’s coming and when in this most prized session.

Meet Oracle Utilities Opower Integration Hub. Combining Opower's engagement and efficiency software with technology from other leading providers, Opower Integration Hub ensures the highly personalized and seamless experiences that allow utility customers to act at scale.

Discover how Oracle Utilities data lakehouse can help utilities address analytics challenges. Built on Oracle Cloud Infrastructure, Oracle Utilities data lakehouse provides base product analytics functionality for on-premises and SaaS customers. It also enables utilities to take advantage of Oracle analytics to unlock data and reveal insights in support of the most robust utility analytics roadmaps.

Join this session and learn how business process testing can ensure that functionality persists no matter what changes you make to your environment.

Discover how you can harness Oracle Utilities Sales to deliver more value to your commercial and industrial customers. In this session, we'll share product strategy and provide an overview of features. We'll also provide a deep dive into the Key Account Manager (KAM) journey and demonstrate how you can use AI insights, 360-degree dashboards, and more to enrich the KAM's impact.

Learn about the many recent customer-driven enhancements to Oracle Utilities Customer to Meter, Customer Care and Billing, and Digital Self Service, and get a preview of features to be introduced in upcoming versions.

As core ERP moves to the cloud, there has been a gap in the technology landscape of solutions that leverage and extend cloud capabilities in the regulated energy plant and property accounting space. The Huron Energy Application Toolkit (HEAT) delivers critical property accounting capabilities to augment the Oracle Cloud ERP applications. These features will allow regulated energy businesses to remain compliant with FERC and local regulatory requirements throughout the asset lifecycle, from capitalization to retirement, including AROs. HEAT provides industry-specific capabilities for Energy and Utilities customers, on a SaaS Oracle Cloud Infrastructure platform. Users can deploy several modules to extend property accounting functions, with pre-built integration into Oracle Cloud ERP applications.

In addition to these capabilities, HEAT allows the business to track project capitalization status, approval history and CWIP and RWIP amounts with task level drilldown in a centralized Capitalization Workbench for reporting and processing of project closeout activities from in-service to unitization, with the ability to view project attributes, team members and common cost assignments. HEAT also allows the user to directly manage key project attributes such as completion dates and in-service dates directly from the HEAT application, sending updates and related project status changes back to Oracle Cloud ERP in real time, along with Unclassified and As-Built Assets and Project Retirements.

Join Oracle Consulting Services as they lead you through Head-End integration best practices, lessons learned, and pitfalls to avoid in the Cloud.

Come see how Oracle Field Service can help you respond to emergency work. In this session, you'll learn how to fully manage your field operations from a mobile device—leveraging automation alongside manual assignments, gaining crew location visibility, and providing crews with the tools they need to collaborate effectively under challenging conditions.

Flex SCADA is specially built for the modern distribution grids and their growing complexity. See all the features including fast commissioning and optimized alarm management and what is in store for future releases.

Decarbonizing the grid requires customer action at scale. Learn how Opower is helping utilities make it easy for people to act by combining technology and user experience. This session will showcase the ways in which utility leaders are making it easy for their customers to act, and the results they are seeing from these efforts.

Join this session to gain deep insights into each sector that Oracle Utilities Work and Asset Management can address. From capital work management for linear assets (such as pipelines and cables) to generation, treatment, and storage infrastructure, and compliance reporting, you’ll walk away from this session armed with the knowledge and best practices to improve maintenance and operations at your utility.

Oracle Utilities products include comprehensive tools to keep data moving effectively and efficiently. Join this session to learn about these capabilities and discover the common practices you can employ to optimize their use.

Oracle Utilities Service provides an end-to-end agent experience that integrates front- and back-office into a single solution. In this session we'll provide a high-level overview of the solution's functionality, including a demo of upcoming product features and a preview of the long-term roadmap. Learn about omni-channel chat, knowledge management, contextual insights, interaction history, product extensibility, and more.

Learn about the implementation considerations for adopting the new Process Manager tool for SST.

Secure and Scalable - How we keep you out of the news: With cyber threats becoming more prevalent, it’s important for leaders to understand the threat landscape and where your company may be vulnerable. This session will explain the growing trends in cybersecurity and how Oracle’s innovation allows us and our customers to stay ahead of the curve.

If you want to go beyond billing and get more value out of your meter data, this is the place to start. In this session, you'll learn about the many tools available to access, analyze, and derive value from your meter data—including the powerful analytics visualizations and meter-data extracts that can enrich workflows across your systems and organization.

With a new Linux-based architecture, Kubernetes, and microservices, the core technology in Live Energy Connect is better than ever. Learn how the revamped platform is being integrated into applications with Oracle Utilities Generation Asset Manager Cloud Service (GAM CS).

Nudging customers to change their behaviors and shift their energy consumption are key components of decarbonization. Learn about how Opower executed the country's largest and most successful behavioral demand response program in the summer of 2021. And discover what's ahead on our demand flexibility roadmap.

Learn about the latest offerings from Oracle Analytics Cloud and Oracle Cloud Infrastructure, including lakehouse, data-lake, and warehouse technologies. The core audience for this session consists of IT buyers, users, and architects.

Learn how longtime customer the City and County of Honolulu, Department of Environmental Services, made the transition from Oracle Utilities Work and Asset Management Version One to Oracle Utilities Work and Asset Cloud Service. You'll also learn how they used planned proactive maintenance to reduce maintenance costs, meet compliance requirements and reporting mandates, extend asset life, minimize down time, and reduce unneeded inventory.

Join this session to hear about the latest updates across our cloud solutions and learn about what's coming next.

With electricity customers becoming both consumers and producers, how can utilities profitably maintain and grow their relationships with households while battling disruptions to service due to aging infrastructure and extreme weather? Join us to learn about the new features that will keep customers informed during moments of high stress and uncertainty, and to hear about our vision for the future.

The annual operating plan and regulatory plan (rate case) are key components of the overall performance management of the Utility. And yet, we increasingly find that they are loosely integrated; often requiring significant manual effort, data transformation, mapping, and reconciliation required to be able to compare the two. Organizations spend significant time, effort, and consideration in developing the operating plan, which then requires additional effort to produce a rate case. Similarly, once a plan is underway, evaluating how an organization is performing relative to its approved rate case usually takes a back seat to reporting that is prepared for investors.

During this session, we will discuss how organizations are utilizing Oracle EPM technologies to decrease the effort required to prepare a rate case and to leverage reporting to prepare both GAAP, FERC or jurisdictional specific PSC/PUC financial variance analysis. Other topics to be discussed will also include data governance and chart of account maintenance, as well as different ways that EPBCS predictive analysis can be leveraged.

Don’t miss this live walk-through of how Oracle Field Service can help address the unique needs of utility fieldwork. Experience the ways in which a highly configurable user experience can transform traditionally painful change management issues. And learn about the intuitive functionality and personalized screens that can help your field workers hit the ground running.

Since the launch of the first DERMS module in 2018, the Oracle Utilities DERMS solution has expanded to include market management and direct device control for customer, third-party, and utility-owned distributed energy resources. Find out more in this session.

Decarbonization can't be accomplished without electrification. And the electrification of transportation and heating can't be accomplished without engaging and educating customers. But how can this be done at scale? In this interactive session, we'll collaborate in real time to develop the strategies and tactics that will put us on a course to electrifying everything.

Electric vehicle adoption is increasing steadily. Join this session to learn how utilities are getting ahead of this change in consumer behavior by employing customer and grid analytics related to EV detection and grid-planning use cases.

Learn how Oracle Consulting Services is working with customers to leverage best practices around data assessment and validation to reduce risk and ensure optimal performance for migration to Oracle Utilities Work and Asset Cloud Service. Also hear the latest on how the solution-based approach allows Work and Asset Cloud Service to be extended and standardized around the latest market requirements.

Discover the biggest lessons we've learned from the first SaaS wave, the challenges we've faced, and what we're doing to make the journey to cloud even smoother.

Traditional utility business models are being strained and providers are seeking new approaches to lower costs and capture fresh revenue streams. Learn how utilities can bring to market new offers, products, and services using an intuitive design-time experience that manages the entire product lifecycle for their portfolio.

In this session led by Oracle Consulting Services, we'll examine CCS best practices, leveraging CCS tools and the CCS release process.

In this session, we will discuss how Oracle Cloud supports industry reporting requirements through the full asset lifecycle. This will cover integration of the supply chain with project management, optimization of inventory, procurement automation and sourcing compliance, for the construction and maintenance of your critical assets.

The Columbus Department of Public Utilities (CDPU), as part of their Enhanced Meter Project, selected Oracle’s Meter Solution Cloud Service (MDM functionality within CCS) to support their AMI rollout. Through this project, Columbus DPU is reducing IT and maintenance costs by eliminating application middleware through a modern SaaS architecture. Join us to learn how CDPU has established a Cloud system built to further elevate customer service levels while preparing to be a Smart Utility of the future.

Learn about the latest developments with advanced optimization and automation, including FLISR, FLA and VVO.

Energy & Utilities businesses are running in a dynamic and fluid environment, influenced by changing customer needs, internet usage, social influences, emerging competitive businesses, and geopolitical situations to name just a few. These changes are coming so fast that historical descriptive analytics is no longer very helpful. Join this session to hear how Cognizant has been working with Duke Energy on its consolidated data warehouse and reporting platform customized systematic data integration platform. You'll hear how this work enables real time reporting for grid operations leveraging the Oracle Utility Analytics framework to serve end customer needs including public outage details on maps, damage assessment, business and control center reporting, storm analytics, and more.

Join this session for a look at how metric information recording during batch processing can be used for analysis during and after execution—ensuring efficient data processing.

Utilities now need to adapt to changing market realities, external factors, and regulatory requirements more than ever before. In response to this paradigm shift, Operational Technology Managers have accelerated their digital business initiatives. Cloud solutions and a defined managed services team has emerged as a key business enabler to ensure that the requirements are met in a timely manner. Cloud solutions such as OPower and C2M, with a skilled support team, provides an impetus to build an on-demand, scalable business model to drive business results. To address these challenges, Pasadena Water and Power has designed a solution to meet their needs.

NRGi started its digital transformation journey with objective to build best in class system to serve Danish utilities customers. In first of its kind of implementation, a gamut of Oracle Utilities Products (Oracle CC&B, Oracle MDM, Oracle SOA, BI Publisher, OUCSS, Documaker, and Oracle UCM) were integrated to meet the solution. NRGi selected Wipro to design, build, host, and deploy this solution. In this session, we’ll discuss how NRGi improved customer experience, reduced cost to serve, and future-proofed its IT platform.

This presentation will discuss architectural considerations in developing an integrated enterprise asset management solution. We will discuss Oracle’s productized integrations as well as its associated processes.

Come join this breakout session for a focused discussion on Oracle Utilities MWM-related support topics. (For existing MWM customers.)

Do you have an advanced distribution management system (ADMS), but feel you are not leveraging the full capabilities? Are you just starting out with an ADMS and not sure where to begin or where to end? Are you in the process of implementing an ADMS and are having some struggles? If you have answered yes to any of these questions, you are not alone, and this session is for you. Join us as we explore the major steps and/or milestones needed to reach a successful ADMS implementation, whether you have begun or not. There is no wrong way to implement an ADMS, but you need a comprehensive plan that links goals to detailed work that includes advanced functionality such as short circuit analysis, state estimation, FLISR, load flow, and what is required to get there.

Presented by Gold Sponsors POWER Engineers Inc.

Utility customers are more engaged than ever in their energy purchasing decisions. They also have many new product and program options to consider, and myriad places to purchase. That’s all well and good, but the customer journey – from education and exploration to shopping and buying – continues to overwhelm customers, in large part because these are typically first-time purchases for most people. This session will discuss the role utilities can play in serving as the customer’s trusted advisor by guiding them on their decision-making journey, greatly improving the customer experience and avoiding negative outcomes. All while remaining vendor-neutral and ensuring customer satisfaction, and evolving the grid. The session will review National Grid’s award-winning solar education program, which proactively provides customers with the information and tools needed to make a confident decision.

Successful use of analytics depends on people, systems, and process as much as it does on technology. Join this roundtable discussion to learn how utilities are making analytics experts, system users, and system access available across their distribution operations, customer care units, and IT departments to maximize benefits while reducing costs.

Digital assets have been one of the fastest growing frontiers for better real-time asset optimization. Join us as we discuss how to address the practical challenges of optimizing mobile wireless sensor networks to improve and extend asset performance, reliability, and resilience across the utility value chain.

Join Oracle Energy and Water's Vice President of Cybersecurity to learn about the latest trends he's tracking, Oracle's end-to-end cybersecurity strategies, and what we're doing to help keep utilities' IT systems secure.

: Hear from the City of Carmel, Indiana about its experiences moving to the cloud. In this discussion, we'll address the shifting role of IT leaders and how cloud is driving technology transformation. Bring your questions as we'll have time for questions with a utility leader in the midst of this transformation.

Your customers want to interact with your organization digitally. Level-up your value by taking your marketing and communication initiatives to the channels your customers are using. Join this session to learn about a marketing automation platform specifically for utilities. We’ll take you on an immersive journey through a customer’s first month at their utility, and we’ll show you how you can use this solution to personalize the message, channel, and timing of your interactions when they’re most relevant and actionable.

Join Oracle analytics professionals for a meter-to-cash-to-customer look at the latest Oracle Utilities analytics capabilities and discover new ways to drive business value with your customer and meter data.

In this session, we will discuss how Oracle Cloud can enable a single view into operational and financial data without any impact to the operational systems using a single global digital ledger. We will cover how Utilities can grow the business through acquisitions while seamlessly accommodating Chart of Accounts (COA) changes that are forced on them due to statutory/regulatory requirements in the new market areas.

Learn about the unique value that meter data offers to water utilities, such as leak detection, billing accuracy, conservation programs, customer engagement, and more.

Integrated Network and Field Management: Flex Ops and Outage Mobile Application: Learn about the latest features and capabilities of our powerful Flex Ops client and Outage Mobile Application platform, and Oracle Field Solution, now integrated with NMS.

Learn about the latest features and capabilities of our powerful Flex Ops client and Outage Mobile Application platform, and Oracle Field Solution, now integrated with NMS.

Last year we introduced our research on and approach to engaging limited-income customers. Since then, we've made great progress. Join this session to learn about our product development efforts and to talk with the utility leaders that have been implementing limited-income programs.

The utility data landscape is getting more complex by the day. However, integration technologies and strategies are also improving dramatically. In this interactive session, you'll hear from Oracle experts on the latest developments and ideas for evolving your architectures for extracting data from third-party sources.

Improving asset performance requires using data and actionable activities to identify, quantify, and prioritize risk factors. Learn about how recent innovations combine technology and data to deliver a new risk-based decision support application.

Moving to the cloud isn't just an upgrade; it's a transformation. Join this session to learn about the strategies you can employ to ensure your team's successful adoption of cloud solutions.

Join this session for an in-depth look at the technical architecture of Oracle Customer Experience for Utilities platform. You’ll learn how to leverage APIs across Oracle Visual Builder, Oracle Digital Assistant, Oracle Process Cloud Service and Oracle Intelligent Advisor for both employee experiences and customer-facing unassisted service.

With COVID-19's impact on the economy, many people are facing financial hardship as multiple bills are going unpaid. Join this session to learn how Oracle can help utilities maintain a proactive approach to customer communications regarding billing notifications and past-due reminders. Discover how our proactive notifications and automated payment assistance programs can help prevent customers from falling into late payments or being subject to severance.

Oracle's metering solutions deliver the capabilities and convenience utilities need to design, test, deploy, and manage complex rates and billing. Join this session to learn about complex billing capabilities and discover the best practice for VEE rules management, billing determinants, advanced exception handling, and more.

Predictive analytics is becoming essential for improving planning, operations, and situational awareness. Join this session to get the latest on estimated-time-of-restoration (ETR) prediction analytics using machine learning. You'll also learn about other important use cases for grid managers.

Assessing asset health and prioritizing work to mitigate operational risk is central to delivering reliable, affordable utility services. In this session, Oracle Utilities and Oracle Construction and Engineering will share a “better together” story of leveraging core competencies to deliver an integrated solution greater than the sum of its parts.

Join this session for a technical overview and discussions of our product integration strategy, integration methods, and APIs.

Oracle's Permitting and Inspections offering provides public water and waste-water utility agencies with public-facing application and payment services, integrated GIS, mobile field inspections, and back-office efficiencies including plan review, workflow, and fee calculation. Join us to see a live demonstration of the system in action.

With the focus on decarbonization and creating a clean environment, Utilities are going through a digital transformation. Energy consumer data plays a vital role in how we move toward this new paradigm, but the key is to not sacrifice cybersecurity or personal data privacy as we make this possible. We will discuss the challenges of sharing AMI data, the data privacy obstacles and concerns, and the role consumer technology companies play in the energy ecosystem.

Hear how leading utilities are evolving their approach to DER management and technology investment.