Join us as we present Oracle Utilities analytics solution and discuss our technology vision across three important themes: customers, grid, and electric vehicles (EVs) and distributed energy resources (DERs). In this session you'll learn about platforms for visualization, embedded analytics, data science, and the evolution of APIs and integration with third-party data.

Learn how Oracle Utilities Work and Asset Management can help you increase efficiencies while lowering operational costs. We'll show you how we're innovating to help you simplify and accelerate decision-making. We'll also discuss how we're leveraging digital assets and data to deliver a risk-based approach that enables you to identify and evaluate priorities, ensure and extend long-term asset health, and optimize workforce productivity.

Check out the latest across Oracle Utilities Application Framework. We'll review what's new since last year's virtual Customer Connect (including the move to Redwood user interface and new customer experience integrations). We'll also take a look at what's ahead.

Customer Experience is no longer simply meeting customers' needs. It is how we communicate, interact with and engage our customers to take action. Oracle is delivering an integrated suite of customer experience (CX) and utility applications with a true 360-degree view of the customer. In this session, Oracle visionaries will detail our CX solution strategy across marketing, sales, and service.

Learn what's ahead for our customer platform, including updates to core solutions and news about CX.

Get to know your fellow track participants through an open forum–style discussion about the innovation, successes, and challenges they've experienced in their metering initiatives. Come ready to share your own story as well.

Join this session to learn how Oracle Field Service can help you achieve greater fieldwork productivity through prebuilt utility processes designed to meet the unique operational burdens facing modern utilities. (These include new asset types across “smarter” grids, increasing regulatory demands, and crew and customer safety requirements).

Listen to Oracle product development leaders share their vision and strategy for our flagship operational technology (OT) platforms: Oracle Utilities Network Management System and Oracle Utilities Live Energy Connect. Highlights will include details of the new Generation Asset Manager Cloud Service, Flex SCADA, and DERMS offerings.

Hear from Opower executives about our vision and product strategy for helping utilities tackle business challenges and achieve their net-zero targets. In this session, you'll learn about our most exciting product enhancements and customer successes.

Learn about upcoming product releases and product roadmap highlights for Oracle Utilities Analytics Insights, Oracle Utilities Analytics Visualization, Oracle Utilities Analytics Warehouse, and Oracle Utilities Opower Analytics Visualization and Discovery.

Dive in for an overview of our release strategy and recent releases and get a sneak preview of the upcoming functional capabilities, analytics, and tools that will enable you to maximize efficiency and productivity.

Join this session for a look at how metric information recording during batch processing can be used for analysis during and after execution—ensuring efficient data processing.

Join this session to hear about how you can improve first-time resolutions and optimize customer experience with the use of new features that increase mobile worker efficiency through full and immediate access to all data. We will also provide an overview of Oracle Field Service, provide details about the latest releases, and outline upcoming functionality.

Learn about the latest enhancements to Oracle Utilities metering solutions and what we have planned for the year ahead. With many customer-driven enhancements, this session will highlight features and functions that will be directly applicable to your business.

Join this session to hear about how you can improve first-time resolutions and optimize customer experience with the use of new features that increase mobile worker efficiency through full and immediate access to all data. We will also provide an overview of Oracle Field Service, provide details about the latest releases, and outline upcoming functionality.

Find out what’s coming and when in this most prized session.

Meet Oracle Utilities Opower Integration Hub. Combining Opower's engagement and efficiency software with technology from other leading providers, Opower Integration Hub ensures the highly personalized and seamless experiences that allow utility customers to act at scale.

Discover how Oracle Utilities data lakehouse can help utilities address analytics challenges. Built on Oracle Cloud Infrastructure, Oracle Utilities data lakehouse provides base product analytics functionality for on-premises and SaaS customers. It also enables utilities to take advantage of Oracle analytics to unlock data and reveal insights in support of the most robust utility analytics roadmaps.

Join this session and learn how business process testing can ensure that functionality persists no matter what changes you make to your environment.

Discover how you can harness Oracle Utilities Sales to deliver more value to your commercial and industrial customers. In this session, we'll share product strategy and provide an overview of features. We'll also provide a deep dive into the Key Account Manager (KAM) journey and demonstrate how you can use AI insights, 360-degree dashboards, and more to enrich the KAM's impact..

Learn about the many recent customer-driven enhancements to Oracle Utilities Customer to Meter, Customer Care and Billing, and Digital Self Service, and get a preview of features to be introduced in upcoming versions.

Join Oracle Consulting Services as they lead you through a smart metering project at a real-world utility.

Come see how Oracle Field Service can help you respond to emergency work. In this session, you'll learn how to fully manage your field operations from a mobile device—leveraging automation alongside manual assignments, gaining crew location visibility, and providing crews with the tools they need to collaborate effectively under challenging conditions.

Oracle Utilities Flex SCADA is specially built for modern distribution grids and their growing complexity. With Flex SCADA, you get core SCADA capabilities required across high and low voltage networks, plus the capabilities needed most by distribution system operators, including fast commissioning and optimized alarm management.

Decarbonizing the grid requires customer action at scale. Learn how Opower is helping utilities make it easy for people to act by combining technology and user experience. This session will showcase the ways in which utility leaders are making it easy for their customers to act, and the results they are seeing from these efforts.

Gain deeper insight into Oracle Utilities analytics solutions from utilities that have deployed Oracle Utilities Analytics Visualization and Oracle Utilities Analytics Insights within their cloud customer systems.

Join this session to gain deep insights into each sector that Oracle Utilities Work and Asset Management can address. From capital work management for linear assets (such as pipelines and cables) to generation, treatment, and storage infrastructure, and compliance reporting, you’ll walk away from this session armed with the knowledge and best practices to improve maintenance and operations at your utility.

Oracle Utilities products include comprehensive tools to keep data moving effectively and efficiently. Join this session to learn about these capabilities and discover the common practices you can employ to optimize their use.

Oracle Utilities Service provides an end-to-end agent experience that integrates front and back-office into a single solution. In this session we’ll provide a high-level overview of the solution’s functionality, including a demo of upcoming product features and a preview of the long-term roadmap. Learn about omni-channel chat, knowledge management, contextual insights, interaction history, product extensibility and more.

Learn about the implementation considerations for adopting the new Process Manager tool for SST.

If you want to go beyond billing and get more value out of your meter data, this is the place to start. In this session, you'll learn about the many tools available to access, analyze, and derive value from your meter data—including the powerful analytics visualizations and meter-data extracts that can enrich workflows across your systems and organization.

Join this session to hear from your peers about their experiences with Oracle’s solutions.

With a new Linux-based architecture, Kubernetes, and microservices, the core technology in Live Energy Connect is better than ever. Learn how the revamped platform is being integrated into applications with Oracle Utilities Generation Asset Manager Cloud Service (GAM CS).

Nudging customers to change their behaviors and shift their energy consumption are key components of decarbonization. Learn about how Opower executed the country's largest and most successful behavioral demand response program in the summer of 2021. And discover what's ahead on our demand flexibility roadmap.

Learn about the latest offerings from Oracle Analytics Cloud and Oracle Cloud Infrastructure, including lakehouse, data-lake, and warehouse technologies. The core audience for this session consists of IT buyers, users, and architects.

Join this session to hear from your peers about their experiences with Oracle’s solutions.

Join this session to hear about the latest updates across our cloud solutions and learn about what's coming next.

With electricity customers becoming both consumers and producers, how can utilities profitably maintain and grow their relationships with households while battling disruptions to service due to aging infrastructure and extreme weather? Join us to learn about the new features that will keep customers informed during moments of high stress and uncertainty, and to hear about our vision for the future.

Join this session to hear about the latest updates across our cloud solutions and learn about what's coming next.

Don’t miss this live walk-through of how Oracle Field Service can help address the unique needs of utility fieldwork. Experience the ways in which a highly configurable user experience can transform traditionally painful change management issues. And learn about the intuitive functionality and personalized screens that can help your field workers hit the ground running.

Since the launch of the first DERMS module in 2018, the Oracle Utilities DERMS solution has expanded to include market management and direct device control for customer, third-party, and utility-owned distributed energy resources. Find out more in this session.

Decarbonization can't be accomplished without electrification. And the electrification of transportation and heating can't be accomplished without engaging and educating customers. But how can this be done at scale? In this interactive session, we'll collaborate in real time to develop the strategies and tactics that will put us on a course to electrifying everything.

Electric vehicle adoption is increasing steadily. Join this session to learn how utilities are getting ahead of this change in consumer behavior by employing customer and grid analytics related to EV detection and grid-planning use cases.

Learn how Oracle Consulting Services is working with customers to leverage best practices around data assessment and validation to reduce risk and ensure optimal performance for migration to Oracle Utilities Work and Asset Cloud Service. Also hear the latest on how the solution-based approach allows Work and Asset Cloud Service to be extended and standardized around the latest market requirements.

Discover the biggest lessons we've learned from the first SaaS wave, the challenges we've faced, and what we're doing to make the journey to cloud even smoother.

Traditional utility business models are being strained and providers are seeking new approaches to lower costs and capture fresh revenue streams. Learn how utilities can bring to market new offers, products, and services using an intuitive design-time experience that manages the entire product lifecycle for their portfolio.

In this session led by Oracle Consulting Services, we'll examine the lessons learned from real-world utility projects.

Join this session to hear from your peers about their experiences with Oracle’s solutions.

Learn about the latest developments with advanced optimization and automation, including FLISR, FLA and VVO.

Come join this breakout session for a focused discussion on Oracle Utilities MWM-related support topics. (For existing MWM customers.)

Successful use of analytics depends on people, systems, and process as much as it does on technology. Join this roundtable discussion to learn how utilities are making analytics experts, system users, and system access available across their distribution operations, customer care units, and IT departments to maximize benefits while reducing costs.

Digital assets have been one of the fastest growing frontiers for better real-time asset optimization. Join us as we discuss how to address the practical challenges of optimizing mobile wireless sensor networks to improve and extend asset performance, reliability, and resilience across the utility value chain.

Hear from your peers about their experiences moving to the cloud. Speakers will address the shifting role of IT leaders and how cloud is driving technology transformation.

Your customers want to interact with your organization digitally. Level-up your value by taking your marketing and communication initiatives to the channels your customers are using. Join this session to learn about a marketing automation platform specifically for utilities. We’ll take you on an immersive journey through a customer’s first month at their utility, and we’ll show you how you can use this solution to personalize the message, channel, and timing of your interactions when they’re most relevant and actionable.

Join Oracle analytics professionals for a meter-to-cash-to-customer look at the latest Oracle Utilities analytics capabilities and discover new ways to drive business value with your customer and meter data.

Learn about the unique value that meter data offers to water utilities, such as leak detection, billing accuracy, conservation programs, customer engagement, and more.

Learn about the latest features and capabilities of our powerful Flex Ops client and Outage Mobile Application platform, and Oracle Field Solution, now integrated with NMS.

Last year we introduced our research on and approach to engaging limited-income customers. Since then, we've made great progress. Join this session to learn about our product development efforts and to talk with the utility leaders that have been implementing limited-income programs.

The utility data landscape is getting more complex by the day. However, integration technologies and strategies are also improving dramatically. In this interactive session, you'll hear from Oracle experts on the latest developments and ideas for evolving your architectures for extracting data from third-party sources.

Improving asset performance requires using data and actionable activities to identify, quantify, and prioritize risk factors. Learn about how recent innovations combine technology and data to deliver a new risk-based decision support application.

Moving to the cloud isn't just an upgrade; it's a transformation. Join this session to learn about the strategies you can employ to ensure your team's successful adoption of cloud solutions.

Join this session for an in-depth look at the technical architecture of Oracle Customer Experience for Utilities platform. You’ll learn how to leverage APIs across Oracle Visual Builder, Oracle Digital Assistant, Oracle Process Cloud Service and Oracle Intelligent Advisor for both employee experiences and customer-facing unassisted service.

With COVID-19's impact on the economy, many people are facing financial hardship as multiple bills are going unpaid. Join this session to learn how Oracle can help utilities maintain a proactive approach to customer communications regarding billing notifications and past-due reminders. Discover how our proactive notifications and automated payment assistance programs can help prevent customers from falling into late payments or being subject to severance.

Oracle's metering solutions deliver the capabilities and convenience utilities need to design, test, deploy, and manage complex rates and billing. Join this session to learn about complex billing capabilities and discover the best practice for VEE rules management, billing determinants, advanced exception handling, and more.

Predictive analytics is becoming essential for improving planning, operations, and situational awareness. Join this session to get the latest on estimated-time-of-restoration (ETR) prediction analytics using machine learning. You'll also learn about other important use cases for grid managers.

Assessing asset health and prioritizing work to mitigate operational risk is central to delivering reliable, affordable utility services. In this session, Oracle Utilities and Oracle Construction and Engineering will share a “better together” story of leveraging core competencies to deliver an integrated solution greater than the sum of its parts.

Join this session for a technical overview and discussions of our product integration strategy, integration methods, and APIs.

This session will look through a metering lens to examine the roadmap and enhancements to Oracle Utilities Customer to Meter and Customer Cloud Service, both of which integrate Oracle Utilities' metering capabilities.

Hear how leading utilities are evolving their approach to DER management and technology investment.