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Oracle Account

Oracle Utilities Customer Edge Conference

June 27-28, 2022 | Nashville, Tennessee

Unlock the Energy of Everyone!

Oracle Customer Edge is a unique forum that connects utilities professionals to share lessons learned, best practices, and disruptive trends about the future of energy and water. Networking activities are also offered for a more relaxed atmosphere where you can make lasting connections with your peers, share advice on how to solve common issues, and stay relevant in today's rapidly changing industry.

Agenda

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General Session - Level 2 - Grand Hall DE

Welcome to Customer Edge! In the general session we’ll talk about what the future holds for the industry, we’ll hear from industry leaders, and we’ll take a look at some of the exciting product updates you won’t want to miss this week.

  • Welcome & Introductions: Rodger Smith, Senior Vice President & GM, Oracle Energy & Water
    Stacy Mill, Vice President of IT & CISO, Nashville Electric Service (Host Utility)

  • Product Update: Brad Harkavy, Vice President, Oracle Utilities Products
    Christina Schueneman, Director, Customer Solutions
    Dan Madigan, Director, Product Management
    Jason Duncan-Wilson, Senior Director Architecture Strategy

  • Fireside Chat: Jamal Syed, President & CEO, HEXStream (Platinum Sponsor)

  • Keynote Address: Jason Dorsey, President, The Center for Generational Kinetics

  • Welcome Introduction by: Pam Glanvill, President, TMG (Gold Sponsor)

Analytics Track (Level 4 – Summit A)

Solution Strategy and Vision

Join us as we present Oracle Utilities analytics solution and discuss our technology vision across three important themes: customers, grid, and electric vehicles (EVs) and distributed energy resources (DERs). In this session you'll learn about platforms for visualization, embedded analytics, data science, and the evolution of APIs and integration with third-party data.

  • Jason Strautman

    Senior Director Applications Engineering

  • Calvin Tu

    Senior Director, Utilities Cloud Solutions

  •  

Asset Track (Level 4 - Railhead)

Solution Strategy and Vision

Learn how Oracle Utilities Work and Asset Management can help you increase efficiencies while lowering operational costs. We'll show you how we're innovating to help you simplify and accelerate decision-making. We'll also discuss how we're leveraging digital assets and data to deliver a risk-based approach that enables you to identify and evaluate priorities, ensure and extend long-term asset health, and optimize workforce productivity.

  • Jack Lucy

    Master Principal Consultant

  • Paul Hesby

    Senior Solutions Manager, Oracle Utilities

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Oracle Utilities Application Framework: Strategy and Roadmap

Check out the latest across Oracle Utilities Application Framework. We'll review what's new since last year's virtual Customer Connect (including the move to Redwood user interface and new customer experience integrations). We'll also take a look at what's ahead.

  • Brian Owenson

    Senior Director Software Development, Oracle

  •  

Customer Operations & Customer Experience Track Level (Level 2 Grand Hall A/B/C)

Customer Operations and Experience: Strategy and Vision

Learn what's ahead for our customer platform, including updates to core solutions and news about CX.

  • Christina Schueneman

    Director, Customer Solutions, Oracle

  •  

Finance and Operations Track (Level 4 – Brickyard B)

Achieving Operational Efficiencies with Enterprise Performance Management: Using Data as an Asset

Come hear the story of leveraging Oracle Analytics Cloud (OAC) and Intelligent Performance Management (IPM) as the centralized connector enabling Performance Management for the enterprise. This session is designed for financial analysts, ops analysts and management executives. As opposed to a siloed and very specific data store approach, the intent and focus of this solution is to enable performance management at the broader Enterprise Level.

  • James Rodgers

    Master Principal Solution Engineer, Oracle

  •  

Metering Track (Level 2 – Brickyard A/B)

Customer Update

Get to know your fellow track participants through an open forum–style discussion about the innovation, successes, and challenges they've experienced in their metering initiatives. Come ready to share your own story as well.

  • Layne Nelson

    Senior Principal Product Manager, Oracle

  •  

Mobility Track (Level 4 – Rail Yard C)

Oracle Field Service Strategy and Vision

Join this session to learn how Oracle Field Service can help you achieve greater fieldwork productivity through prebuilt utility processes designed to meet the unique operational burdens facing modern utilities. (These include new asset types across “smarter” grids, increasing regulatory demands, and crew and customer safety requirements).

  • John Ranalli

    Senior Manager Product Management

  • Paul Hesby

    Solution Manager, Oracle

  •  

Network and Live Energy Connect Track

Operational Technology Solution Strategy and Vision

Listen to Oracle product development leaders share their vision and strategy for our flagship operational technology (OT) platforms: Oracle Utilities Network Management System and Oracle Utilities Live Energy Connect. Highlights will include details of the new Generation Asset Manager Cloud Service, Flex SCADA, and DERMS offerings.

  • Brad Harkavy

    Vice President, Oracle Utilities

  • Brad Williams

    Vice President, Industry Strategy

  •  

Opower Track (Level 2 – Interchange Room)

Vision and Roadmap

Hear from Opower executives about our vision for helping utilities decarbonize and grow by influencing customer action. In this session, you'll learn about client successes and Opower's plans for the future.

  • Mary Sprayregen

    Global Head, Regulatory Affairs & Market Development

  • Vanessa Richter

    Global Vice President of Opower Sales

  • Ryan Irwin Klausmeyer

    Opower Group Product Manager

  • Jess Bloom Serber

    Director, Product Management

  • Paul McDonald

    Senior Director, Opower Product Strategy

  •  
Lunch Various Locations

Analytics Track (Level 4 – Summit A)

Releases and Roadmap

Learn about upcoming product releases and product roadmap highlights for Oracle Utilities Analytics Insights, Oracle Utilities Analytics Visualization, Oracle Utilities Analytics Warehouse, and Oracle Utilities Opower Analytics Visualization and Discovery.

  • Jason Strautman

    Senior Director Applications Engineering

  • Calvin Tu

    Senior Director, Utilities Cloud Solutions

  •  

Asset Track (Level 4 - Railhead)

Releases and Roadmap

Dive in for an overview of our release strategy and recent releases and get a sneak preview of the upcoming functional capabilities, analytics, and tools that will enable you to maximize efficiency and productivity.

  • Jack Lucy

    Master Principal Consultant

  • Paul Hesby

    Senior Solutions Manager, Oracle Utilities

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Tactical and Strategic Batch Analysis for Improved Batch Processing

Join this session for a look at how metric information recording during batch processing can be used for analysis during and after execution—ensuring efficient data processing.

  • Brian Owenson

    Senior Director Software Development, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall BC)

Rethinking Customer Experience for Utilities

Customer Experience is no longer simply meeting customers' needs. It is how we communicate, interact with and engage our customers to take action. Oracle is delivering an integrated suite of customer experience (CX) and utility applications with a true 360-degree view of the customer. In this session, Oracle visionaries will detail our CX solution strategy across marketing, sales, and service.

  • James Steadman

    Senior Director Product Management

  • Dan Madigan

    Director Product Management

  • Jennifer Lee

    Senior Manager User Experience, Oracle

  •  

Customer Operations Track (Level 2 Grand Hall A)

Build a Smart Utility with Oracle’s Secure Cloud

Pasadena Water & Power (PWP) is leveraging Oracle Cloud Infrastructure (OCI) to advance customer experience and better serve the City’s residents and business owners and improve customer operations.

  • Izzet Cervera

    Director, Advisory Services, Red Clay Consulting

  • Antony Rithin

    Director, Solution Delivery, Red Clay Consulting

  • Jeremy Marquette

    Utility Operational Technology Manager, Pasadena Water and Power

  •  

Finance and Operations Track (Level 4– Rail Yard B)

Environmental Social & Corporate Governance (ESG) Reporting: New Standards and Strategies

Delivering Sustainability/ESG reporting brings many challenges from disparate systems, disconnected processes, and numerous frameworks. Complicating this further is the fact that this enormous challenge falls to limited team resources. Attend this session to learn what’s possible with Oracle EPM to deliver your sustainability activities, including process visibility, data collection, dashboards, planning, and reporting.

  • Katherine Price

    Senior Solution Engineer, Oracle Finance & Operations

  • Casey Herman

    Partner, US ESG Leader, PWC

  • Paras Sachdeva

    Director, Advisory, PWC

  •  

Metering Track (Level 2 – Brickyard A/B)

Enhancements and Roadmap

Learn about the latest enhancements to Oracle Utilities metering solutions and what we have planned for the year ahead. With many customer-driven enhancements, this session will highlight features and functions that will be directly applicable to your business.

  • Layne Nelson

    Senior Principal Product Manager, Oracle

  •  

Mobility Track (Level 4 – Rail Yard C)

Optimize Customer Experience and Increase Mobile Worker Efficiency

Join this session to hear about how you can improve first-time resolutions and optimize customer experience with the use of new features that increase mobile worker efficiency through full and immediate access to all data. We will also provide an overview of Oracle Field Service, provide details about the latest releases, and outline upcoming functionality.

  • John Ranalli

    Senior Manager Product Management, Oracle

  •  

Network and Live Energy Connect Track (Level 4 Summit C)

Roadmap for Network Management System and Live Energy Connect

Find out what’s coming and when in this most prized session.

  • Sameer Kalra

    Director of Operational Technology Products

  •  

Opower Track (Level 2 – Interchange Room)

Opower Integration Hub: Delivering the Personalized Experience Utility Customers Deserve

Meet Oracle Utilities Opower Integration Hub. Combining Opower's engagement and efficiency software with technology from other leading providers, Opower Integration Hub ensures the highly personalized and seamless experiences that allow utility customers to act at scale.

  • Erik Hobbie

    Director Product Management

  • Kojo Quaye

    Opower Product Strategy

  • Wendy Lohkamp

    Senior Director Solution Management

  •  

Analytics Track (Level 4 – Summit A)

Oracle Utilities Data Lakehouse: Self-Service SaaS Analytics for On-Premises and SaaS Customers

Discover how Oracle Utilities data lakehouse can help utilities address analytics challenges. Built on Oracle Cloud Infrastructure, Oracle Utilities data lakehouse provides base product analytics functionality for on-premises and SaaS customers. It also enables utilities to take advantage of Oracle analytics to unlock data and reveal insights in support of the most robust utility analytics roadmaps.

  • Jason Kriendler

    Director, Product Management

  • Palika Jayasuriya

    Senior Principal Product Manager

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Business Process-Focused Testing: Reducing Risk and Implementation Cost

Join this session and learn how business process testing can ensure that functionality persists no matter what changes you make to your environment.

  • Galina Polonsky

    Senior Manager Utility Reference Models, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall A)

Grow your Business and Increase Customer Retention with CX for Utilities Sales & Service

Discover how you can harness Oracle Utilities Sales to deliver more value to your commercial and industrial customers. In this session, we'll share product strategy and provide an overview of features. We'll also provide a deep dive into the Key Account Manager (KAM) journey and demonstrate how you can use AI insights, 360-degree dashboards, and more to enrich the KAM's impact.

  • Debbie Brockett

    Principal Product Manager

  • Dan Madigan

    Director Product Management

  • Steve Grover

    Senior Director, Product Management, Oracle

  •  

Customer Operations Track (Level 2 Grand Hall B/C)

Recent Enhancements to Oracle Utilities Customer to Meter, Customer Care and Billing, and Digital Self Service

Learn about the many recent customer-driven enhancements to Oracle Utilities Customer to Meter, Customer Care and Billing, and Digital Self Service, and get a preview of features to be introduced in upcoming versions.

  • Hung Nguyen

    Product Marketing Director

  • Nam Nguyen

    Group Product Manager

  •  

Finance and Operations Track (Level 4 – Rail Yard B)

Modernizing Plant and Property Accounting in the Cloud for Regulated Energy Customers

As core ERP moves to the cloud, there has been a gap in the technology landscape of solutions that leverage and extend cloud capabilities in the regulated energy plant and property accounting space. The Huron Energy Application Toolkit (HEAT) delivers critical property accounting capabilities to augment the Oracle Cloud ERP applications. These features will allow regulated energy businesses to remain compliant with FERC and local regulatory requirements throughout the asset lifecycle, from capitalization to retirement, including AROs. HEAT provides industry-specific capabilities for Energy and Utilities customers, on a SaaS Oracle Cloud Infrastructure platform. Users can deploy several modules to extend property accounting functions, with pre-built integration into Oracle Cloud ERP applications.

In addition to these capabilities, HEAT allows the business to track project capitalization status, approval history and CWIP and RWIP amounts with task level drilldown in a centralized Capitalization Workbench for reporting and processing of project closeout activities from in-service to unitization, with the ability to view project attributes, team members and common cost assignments. HEAT also allows the user to directly manage key project attributes such as completion dates and in-service dates directly from the HEAT application, sending updates and related project status changes back to Oracle Cloud ERP in real time, along with Unclassified and As-Built Assets and Project Retirements.

  • Jake Pultorak

    Senior Director

  • Simar Grewal

    Financial Leader, Strategic Advisory, Power & Utilities, Huron Consulting

  •  

Metering Track (Level 2 – Brick Yard A/B)

Head End Integration in the Cloud-Best Practices and Lessons Learned

Join Oracle Consulting Services as they lead you through Head-End integration best practices, lessons learned, and pitfalls to avoid in the Cloud.

  • Chris Buckley

    Senior Delivery Manager

  • Patti Costello

    Customer Solutions Delivery Director, Oracle

  •  

Mobility & Asset Track (Level 4 – Railhead)

Disaster Response Challenges and Field Service: Is Your Utility Ready?

Come see how Oracle Field Service can help you respond to emergency work. In this session, you'll learn how to fully manage your field operations from a mobile device—leveraging automation alongside manual assignments, gaining crew location visibility, and providing crews with the tools they need to collaborate effectively under challenging conditions.

  • Bruce Kane

    Master Principal Solution Consultant

  • John Ranalli

    Senior Manager Product Management

  • Paul Hesby

    Senior Solutions Manager, Oracle Utilities

  •  

Network and Live Energy Connect Track (Level 4 Summit C)

Oracle Utilities Flex SCADA

Flex SCADA is specially built for the modern distribution grids and their growing complexity. See all the features including fast commissioning and optimized alarm management and what is in store for future releases.

  • Russell Taylor

    Principal Sales Consultant/Principal Grid Product Manager

  •  

Opower Track (Level 2 – Interchange Room)

Stories from the Field: Spurring Complex Energy Actions

Decarbonizing the grid requires customer action at scale. Learn how Opower is helping utilities make it easy for people to act by combining technology and user experience. This session will showcase the ways in which utility leaders are making it easy for their customers to act, and the results they are seeing from these efforts.

  • Lisa Farley

    Director, Client Success, Sanem Kabaca, Manager

  •  

Asset Track (Level 4 - Railhead)

Water, Wastewater, Gas, and Electric: A Functionality Deep Dive

Join this session to gain deep insights into each sector that Oracle Utilities Work and Asset Management can address. From capital work management for linear assets (such as pipelines and cables) to generation, treatment, and storage infrastructure, and compliance reporting, you’ll walk away from this session armed with the knowledge and best practices to improve maintenance and operations at your utility.

  • Paul Hesby

    Senior Solutions Manager

  • Daryl Hillen

    Senior Principal Product Manager, Oracle Utilities

  • Chad Johnson

    Principal Sales Consultant

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Managing Data Within and Outside Your Database

Oracle Utilities products include comprehensive tools to keep data moving effectively and efficiently. Join this session to learn about these capabilities and discover the common practices you can employ to optimize their use.

  • Brian Owenson

    Senior Director Software Development, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall BC)

Customer Experience for Utilities Service

Oracle Utilities Service provides an end-to-end agent experience that integrates front- and back-office into a single solution. In this session we'll provide a high-level overview of the solution's functionality, including a demo of upcoming product features and a preview of the long-term roadmap. Learn about omni-channel chat, knowledge management, contextual insights, interaction history, product extensibility, and more.

  • Debbie Brockett

    Principal Product Manager

  • Aaron Jackson

    Delivery Director

  • Dan Madigan

    Director, Product Management

  • Kelly Stroud

    Functional Architect, Oracle

  •  

Customer Operations Track (Level 2 grand Hall A)

Moving to Start, Stop, Transfer (SST) Process Flow

Learn about the implementation considerations for adopting the new Process Manager tool for SST.

  • Brenda Craig

    Global Customer Solutions Product Marketing Director

  • David Siska

    Product Design & Architecture Senior Director

  •  

Finance & Operations Track (Level 4 – Rail Yard B)

Secure and Scalable: Why SaaS Architecture and Technology Matters

Secure and Scalable - How we keep you out of the news: With cyber threats becoming more prevalent, it’s important for leaders to understand the threat landscape and where your company may be vulnerable. This session will explain the growing trends in cybersecurity and how Oracle’s innovation allows us and our customers to stay ahead of the curve.

  • Gil Traverse

    Solution Engineering Manager, Oracle Finance & Operations

  •  

Metering Track (Level 2 – Brickyard A/B)

Making the Most of Your Meter Data

If you want to go beyond billing and get more value out of your meter data, this is the place to start. In this session, you'll learn about the many tools available to access, analyze, and derive value from your meter data—including the powerful analytics visualizations and meter-data extracts that can enrich workflows across your systems and organization.

  • Layne Nelson

    Senior Principal Product Manager, Oracle

  •  

Network and Live Energy Connect Track (Level 4 Summit C)

Operational Technology Integration (Live Energy Connect)

With a new Linux-based architecture, Kubernetes, and microservices, the core technology in Live Energy Connect is better than ever. Learn how the revamped platform is being integrated into applications with Oracle Utilities Generation Asset Manager Cloud Service (GAM CS).

  • Sameer Kalra

    Director of Operational Technology Products

  • Brad Harkavy

    Vice President, Oracle

  •  

Opower Track (Level 2 – Interchange Room)

Innovations in Daily Demand Shaping: Getting Customers to Shift Usage

Nudging customers to change their behaviors and shift their energy consumption are key components of decarbonization. Learn about how Opower executed the country's largest and most successful behavioral demand response program in the summer of 2021. And discover what's ahead on our demand flexibility roadmap.

  • Matt Gerhardt

    Opower Principal Product Manager

  • Ryan Cote

    Electric Transportation Specialist, National Grid

  •  

Innovation Workshops (Level 2 Grand Hall B/C)

Exceeding Customer Service Expectations through AI Digital Assistance – Presented by rSTAR Technologies - Danny Asnani, Vice President of Client Engagement & Vivek Ahuja, Vice President of Technology

Grid Load Monitoring for Grid Stability, Reliability, & Revenue Protection – Presented by Abjayon – Neeraj Data, President & Rohit Pareek, Vice President

Oracle NMS Mobile Application, Generation 2 & Product Roadmap – Presented by Fishbowl Solutions, Tim Gruidl, President

Appreciation Reception

* Agenda session dates and times are subject to change

General Session - Level 2 - Grand Hall DE

Analytics Track (Level 4 – Summit A)

Leveraging the Power of Oracle

Learn about the latest offerings from Oracle Analytics Cloud and Oracle Cloud Infrastructure, including lakehouse, data-lake, and warehouse technologies. The core audience for this session consists of IT buyers, users, and architects.

  • Ronald Mayfield

    Distinguished Enterprise Architect

  •  

Asset Track (Level 4 - Railhead)

City and County of Honolulu: An Oracle Utilities Work and Asset Cloud Service Migration Success Story

Learn how longtime customer the City and County of Honolulu, Department of Environmental Services, made the transition from Oracle Utilities Work and Asset Management Version One to Oracle Utilities Work and Asset Cloud Service. You'll also learn how they used planned proactive maintenance to reduce maintenance costs, meet compliance requirements and reporting mandates, extend asset life, minimize down time, and reduce unneeded inventory.

  • Morgan Heister

    Environmental Services Department Computer Service Representative Section Chief, City and County of Honolulu

  •  

Cloud & Tech Tools and Metering Track (Brick Yard A/B Level 4)

Oracle Utilities Cloud Strategy and Roadmap

Join this session to hear about the latest updates across our cloud solutions and learn about what's coming next.

  • Kashif Qureshi

    Principal Product Manager, Oracle

  •  

Customer Operations and Customer Experience (Level 2 – Grand Hall A)

Outage Management Customer Experience: Don't Leave Your Customers in the Dark

With electricity customers becoming both consumers and producers, how can utilities profitably maintain and grow their relationships with households while battling disruptions to service due to aging infrastructure and extreme weather? Join us to learn about the new features that will keep customers informed during moments of high stress and uncertainty, and to hear about our vision for the future.

  • Viktoriya Feldman

    Product Management Director

  •  

Customer Operations Track

Outage Management Customer Experience

With electricity customers becoming both consumers and producers, how can utilities profitably maintain and grow their relationships with households while battling disruptions to service due to aging infrastructure and extreme weather? Join us to learn about the new features that will keep customers informed during moments of high stress and uncertainty, and to hear about our vision for the future.

  • Dorian Candelario-Garcia

    Oracle Energy and Water

  • Viktoriya Feldman

    Oracle Energy and Water

  • Kristin Jolda

    Oracle Energy and Water

  •  

Finance and Operations Track (Level 2 – Brickyard B)

Integrating Annual Operating Plans with Rate Case to Maximize Positive Outcomes

The annual operating plan and regulatory plan (rate case) are key components of the overall performance management of the Utility. And yet, we increasingly find that they are loosely integrated; often requiring significant manual effort, data transformation, mapping, and reconciliation required to be able to compare the two. Organizations spend significant time, effort, and consideration in developing the operating plan, which then requires additional effort to produce a rate case. Similarly, once a plan is underway, evaluating how an organization is performing relative to its approved rate case usually takes a back seat to reporting that is prepared for investors.

During this session, we will discuss how organizations are utilizing Oracle EPM technologies to decrease the effort required to prepare a rate case and to leverage reporting to prepare both GAAP, FERC or jurisdictional specific PSC/PUC financial variance analysis. Other topics to be discussed will also include data governance and chart of account maintenance, as well as different ways that EPBCS predictive analysis can be leveraged.

  • Patrick Ferraro

    Financial Technology, Strategy, and Process Consultant

  • Simar Grewal

    Financial Leader, Strategic Advisory, Power & Utilities, Huron Consulting Group

  •  

Mobility Track (Level 4 – Rail Yard C)

Live Demo: The Mobile Experience—Supercharging Work Productivity in the Field

Don’t miss this live walk-through of how Oracle Field Service can help address the unique needs of utility fieldwork. Experience the ways in which a highly configurable user experience can transform traditionally painful change management issues. And learn about the intuitive functionality and personalized screens that can help your field workers hit the ground running.

  • Bruce Kane

    Master Principal Solution Consultant, Oracle

  •  

Network and Live Energy Connect Track

Oracle Utilities Distributed Energy Resource Management System (DERMS)

Since the launch of the first DERMS module in 2018, the Oracle Utilities DERMS solution has expanded to include market management and direct device control for customer, third-party, and utility-owned distributed energy resources. Find out more in this session.

  • Sameer Kalra

    Director of Operational Technology Products

  • Ian Hoogendam

    Principal Product Manager

  •  

Opower Track (Level 2 – Interchange Room)

Creative Workshop: Electrification & Weatherization - How might we work together to inspire, engage, and support utility customers to decarbonize their homes?

Decarbonization can't be accomplished without electrification. And the electrification of transportation and heating can't be accomplished without engaging and educating customers. But how can this be done at scale? In this interactive session, we'll collaborate in real time to develop the strategies and tactics that will put us on a course to electrifying everything.

  • Karina van Schaardenburg

    Director Design & Research

  • James Giampetro

    Opower Product Strategy

  • Jod Kaftan

    Senior Director, UX Design & Research

  •  

Analytics Track (Level 4 – Summit A)

Electrical Vehicle Analytics: Utility Case Studies

Electric vehicle adoption is increasing steadily. Join this session to learn how utilities are getting ahead of this change in consumer behavior by employing customer and grid analytics related to EV detection and grid-planning use cases.

  • Manisha Balchandani

    Service Delivery Manager, Oracle

  • Josh Patten

    Customer Success Manager, Oracle

  • Chad Carsten

    Senior Manager Operations Tech, Evergy

  •  

Asset Track (Level 4 - Railhead)

Implementation Best Practices for Data Migration and Oracle Utilities Work and Asset Cloud Service Extensions

Learn how Oracle Consulting Services is working with customers to leverage best practices around data assessment and validation to reduce risk and ensure optimal performance for migration to Oracle Utilities Work and Asset Cloud Service. Also hear the latest on how the solution-based approach allows Work and Asset Cloud Service to be extended and standardized around the latest market requirements.

  • Mike Aksmanovic

    Consulting Technical Director, Oracle Utilities

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Lessons Learned from SaaS Wave 1: Best Practices

Discover the biggest lessons we've learned from the first SaaS wave, the challenges we've faced, and what we're doing to make the journey to cloud even smoother.

  • Reid Davis

    Senior Manager Customer Success

  • Kashif Qureshi

    Principal Product Manager, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall A)

Improving Enrollment and Adoption of Utility Offers, Products, and Services

Traditional utility business models are being strained and providers are seeking new approaches to lower costs and capture fresh revenue streams. Learn how utilities can bring to market new offers, products, and services using an intuitive design-time experience that manages the entire product lifecycle for their portfolio.

  • Viktoriya Feldman

    Director Product Management, Oracle

  •  

Customer Operations Track (Grand Hall B/C Level 2)

Project Profile

In this session led by Oracle Consulting Services, we'll examine CCS best practices, leveraging CCS tools and the CCS release process.

  • Brett Eberlein

    Customer Technology Delivery Director

  • Patti Costello

    Customer Solutions Delivery Director

  • Jeremy Quan

    Consulting Technical Director, Oracle

  •  

Finance and Operations Track (Level 4 – Brickyard B)

Supporting Utility Industry Accounting Requirements Throughout the Supply Chain

In this session, we will discuss how Oracle Cloud supports industry reporting requirements through the full asset lifecycle. This will cover integration of the supply chain with project management, optimization of inventory, procurement automation and sourcing compliance, for the construction and maintenance of your critical assets.

  • Joel Sandberg

    Master Principal Solution Engineer, Oracle Finance & Operations

  •  

Metering Track (Level 2 – Brickyard A/B Level 2)

Improve Meter Operations and Decision Making with Smart Meter Data

The Columbus Department of Public Utilities (CDPU), as part of their Enhanced Meter Project, selected Oracle’s Meter Solution Cloud Service (MDM functionality within CCS) to support their AMI rollout. Through this project, Columbus DPU is reducing IT and maintenance costs by eliminating application middleware through a modern SaaS architecture. Join us to learn how CDPU has established a Cloud system built to further elevate customer service levels while preparing to be a Smart Utility of the future.

  • Scott Snider

    Data Management Coordinator, Columbus Department of Utilities

  •  

Mobility Track (Level 2 – Lobby Lounge)

Meeting Time: Let’s set up time with your peers or the Oracle team before you head to the Innovation Hub. Your account representative can help you set up meetings.

Network and Live Energy Connect Track (Summit C Level 4)

Advanced Distribution Management

Learn about the latest developments with advanced optimization and automation, including FLISR, FLA and VVO.

  • Brett Doehr

    Senior Principal Product Manager

  • Ian Hoogendam

    Principal Product Manager

  •  
Lunch Various Locations

Analytics Track (Level 4 – Summit A)

Sponsor session presented by Cognizant Demystifying Analytics - Leveraging Oracle Utility Analytics as a Channel to Serve End-to-End Reporting and Analytics Needs

Energy & Utilities businesses are running in a dynamic and fluid environment, influenced by changing customer needs, internet usage, social influences, emerging competitive businesses, and geopolitical situations to name just a few. These changes are coming so fast that historical descriptive analytics is no longer very helpful. Join this session to hear how Cognizant has been working with Duke Energy on its consolidated data warehouse and reporting platform customized systematic data integration platform. You'll hear how this work enables real time reporting for grid operations leveraging the Oracle Utility Analytics framework to serve end customer needs including public outage details on maps, damage assessment, business and control center reporting, storm analytics, and more.

  • Brian Jones

    Vice President and Practice Lead, Energy & Utilities, Cognizant

  • Nikunj Yadav

    Associate Director, Cognizant

  •  

Asset Track (Level 4 - Railhead)

Cloud & Tech Tools Track (Level 4 – Summit B)

Tactical and Strategic Batch Analysis for Improved Batch Processing

Join this session for a look at how metric information recording during batch processing can be used for analysis during and after execution—ensuring efficient data processing.

Customer Experience Track (Level 2 – Grand Hall BC)

Getting the Most of your Oracle Applications – Pasadena Water and Power Shares their Model

Utilities now need to adapt to changing market realities, external factors, and regulatory requirements more than ever before. In response to this paradigm shift, Operational Technology Managers have accelerated their digital business initiatives. Cloud solutions and a defined managed services team has emerged as a key business enabler to ensure that the requirements are met in a timely manner. Cloud solutions such as OPower and C2M, with a skilled support team, provides an impetus to build an on-demand, scalable business model to drive business results. To address these challenges, Pasadena Water and Power has designed a solution to meet their needs.

  • Thais Gomes

    Pasadena Water and Power

  • Hana Mikita

    Pasadena Water and Power

  • Pam Glanvill

    President, TMG Consulting, Inc.

  •  

Customer Operations & Metering Tracks (Level 2 - Grand Hall A)

Sponsor session presented by Wipro Limited NRGi transformation into a customer-centric organization with Oracle Utilities

NRGi started its digital transformation journey with objective to build best in class system to serve Danish utilities customers. In first of its kind of implementation, a gamut of Oracle Utilities Products (Oracle CC&B, Oracle MDM, Oracle SOA, BI Publisher, OUCSS, Documaker, and Oracle UCM) were integrated to meet the solution. NRGi selected Wipro to design, build, host, and deploy this solution. In this session, we’ll discuss how NRGi improved customer experience, reduced cost to serve, and future-proofed its IT platform.

  • Sachin Nade

    Practice Director

  • Mark Malinak

    Utilities Solution Architect Wipro

  •  

Finance and Operations Track (Level 2 – Brickyard B)

Data Flow between back-office and operations. Leveraging Modern Supply Chain Principles

This presentation will discuss architectural considerations in developing an integrated enterprise asset management solution. We will discuss Oracle’s productized integrations as well as its associated processes.

  • Joel Sandberg

    Master Principal Solution Engineer, Oracle

  • Boon Meksavan

    Enterprise Technology Advisor, Oracle

  • Viktoriya Feldman

    Director of Product Management, Oracle

  •  

Mobility Track (Level 4 – Rail Yard C)

Oracle Utilities Mobile Workforce Management (MWM) User Group Q&A

Come join this breakout session for a focused discussion on Oracle Utilities MWM-related support topics. (For existing MWM customers.)

  • Jon Jeffrey

    Software Development Director, Oracle

  •  

Network and Live Energy Connect Track

Sponsor session presented by POWER Engineers Inc. ADMS Journey

Do you have an advanced distribution management system (ADMS), but feel you are not leveraging the full capabilities? Are you just starting out with an ADMS and not sure where to begin or where to end? Are you in the process of implementing an ADMS and are having some struggles? If you have answered yes to any of these questions, you are not alone, and this session is for you. Join us as we explore the major steps and/or milestones needed to reach a successful ADMS implementation, whether you have begun or not. There is no wrong way to implement an ADMS, but you need a comprehensive plan that links goals to detailed work that includes advanced functionality such as short circuit analysis, state estimation, FLISR, load flow, and what is required to get there.

Presented by Gold Sponsors POWER Engineers Inc.

  • Brittany Dizdar

    Utility Solutions Architect

  • Ivan Protic

    Power Applications Specialist, POWER Engineers, Inc.

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Opower Track (Level 2 – Interchange Room)

Sponsor session presented by EnergySage The utility-guided DER customer journey: today and tomorrow

Utility customers are more engaged than ever in their energy purchasing decisions. They also have many new product and program options to consider, and myriad places to purchase. That’s all well and good, but the customer journey – from education and exploration to shopping and buying – continues to overwhelm customers, in large part because these are typically first-time purchases for most people. This session will discuss the role utilities can play in serving as the customer’s trusted advisor by guiding them on their decision-making journey, greatly improving the customer experience and avoiding negative outcomes. All while remaining vendor-neutral and ensuring customer satisfaction, and evolving the grid. The session will review National Grid’s award-winning solar education program, which proactively provides customers with the information and tools needed to make a confident decision.

  • Vikram Aggarwal

    CEO

  • Tess O’Brien

    Vice President of Partnerships, EnergySage

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Analytics Track (Level 4 – Summit A)

Analytics and Organizational Design

Successful use of analytics depends on people, systems, and process as much as it does on technology. Join this roundtable discussion to learn how utilities are making analytics experts, system users, and system access available across their distribution operations, customer care units, and IT departments to maximize benefits while reducing costs.

  • Manish Balchandani

    Service Delivery Manager

  • Jasjeet Singh Hanjrah

    OT/AT Consulting Solution Architect

  •  

Asset Track (Level 4 - Railhead)

Leveraging Digital Assets for Higher Performance

Digital assets have been one of the fastest growing frontiers for better real-time asset optimization. Join us as we discuss how to address the practical challenges of optimizing mobile wireless sensor networks to improve and extend asset performance, reliability, and resilience across the utility value chain.

  • Paul Hesby

    Senior Solutions Manager

  • Jack Lucy

    Master Principal Consultant

  • Dave Mazza

    Consulting Technical Director, Oracle Utilities

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Cloud & Tech Tools Track (Level 4 – Summit B)

Cyber Security Update

Join Oracle Energy and Water's Vice President of Cybersecurity to learn about the latest trends he's tracking, Oracle's end-to-end cybersecurity strategies, and what we're doing to help keep utilities' IT systems secure.

  • Hafid Elabdellaoui

    Vice President Cybersecurity, Oracle

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

City of Carmel Utilities: Transforming Customer Operations in the Cloud

: Hear from the City of Carmel, Indiana about its experiences moving to the cloud. In this discussion, we'll address the shifting role of IT leaders and how cloud is driving technology transformation. Bring your questions as we'll have time for questions with a utility leader in the midst of this transformation.

  • Scott Campbell

    City of Carmel Utilities Manager of Customer Service and Billing

  • Christina Schueneman

    Director Customer Solutions, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall A)

Make a Digital-First Impression

Your customers want to interact with your organization digitally. Level-up your value by taking your marketing and communication initiatives to the channels your customers are using. Join this session to learn about a marketing automation platform specifically for utilities. We’ll take you on an immersive journey through a customer’s first month at their utility, and we’ll show you how you can use this solution to personalize the message, channel, and timing of your interactions when they’re most relevant and actionable.

  • Kristin Jolda

    Principal Product Manager

  • Matt Farmer

    Senior Solution Engineer, Oracle

  •  

Customer Operations Track (Grand Hall B/C Level 2)

Oracle Utilities Analytics Overview and Customer to Meter Roadmap

Join Oracle analytics professionals for a meter-to-cash-to-customer look at the latest Oracle Utilities analytics capabilities and discover new ways to drive business value with your customer and meter data.

  • Palika Jayasuriya

    Product Manager, Oracle

  •  

Finance and Operations Track (Rail Yard B – Level 4)

Principles for Starting a Cloud Transformation Journey

In this session, we will discuss how Oracle Cloud can enable a single view into operational and financial data without any impact to the operational systems using a single global digital ledger. We will cover how Utilities can grow the business through acquisitions while seamlessly accommodating Chart of Accounts (COA) changes that are forced on them due to statutory/regulatory requirements in the new market areas.

  • Ravi Sundaram

    Master Principal Solution Engineer, Oracle

  •  

Metering Track (Level 2 – Brickyard A/B)

Water Special: Smart Metering

Learn about the unique value that meter data offers to water utilities, such as leak detection, billing accuracy, conservation programs, customer engagement, and more.

  • Theresa Barry

    Customer Solutions, Oracle

  •  

Mobility Track (Level 4 – Rail Yard C)

Sponsor session presented by EnergySage The utility-guided DER customer journey: today and tomorrow

Integrated Network and Field Management: Flex Ops and Outage Mobile Application: Learn about the latest features and capabilities of our powerful Flex Ops client and Outage Mobile Application platform, and Oracle Field Solution, now integrated with NMS.

Network and Live Energy Connect & Mobility Tracks (Summit C – Level 4)

Integrated Network and Field Management: Flex Ops and Outage Mobile Application

Learn about the latest features and capabilities of our powerful Flex Ops client and Outage Mobile Application platform, and Oracle Field Solution, now integrated with NMS.

  • Russell Taylor

    Principal Sales Consultant/Principal Grid Product Manager

  • Brett Doehr

    Senior Principal Product Managerr

  •  

Opower Track (Level 2 – Interchange Room)

In Service of Our Most Valuable Customers: Ensuring That De-carbonization Works for Everyone

Last year we introduced our research on and approach to engaging limited-income customers. Since then, we've made great progress. Join this session to learn about our product development efforts and to talk with the utility leaders that have been implementing limited-income programs.

  • Jack Akinlosotu

    Senior Product Manager, Oracle

  • Jameela Belyeu

    Product Marketing Manager

  •  

Analytics Track (Level 4 – Summit A)

Unlocking your Data: Data Export and Integration Capabilities

The utility data landscape is getting more complex by the day. However, integration technologies and strategies are also improving dramatically. In this interactive session, you'll hear from Oracle experts on the latest developments and ideas for evolving your architectures for extracting data from third-party sources.

  • Erik Hobbie

    Director, Product Management

  • Jason Duncan-Wilson

    Senior Director Architecture Strategy

  •  

Asset Track (Level 4 - Railhead)

Risk-Based Decision Support to Improve Asset Performance

Improving asset performance requires using data and actionable activities to identify, quantify, and prioritize risk factors. Learn about how recent innovations combine technology and data to deliver a new risk-based decision support application.

  • Jack Lucy

    Master Principal Consultant

  • Dave Mazza

    Consulting Technical Director, Oracle Utilities

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Achieving the Cloud Mindset

Moving to the cloud isn't just an upgrade; it's a transformation. Join this session to learn about the strategies you can employ to ensure your team's successful adoption of cloud solutions.

  • Christina Schueneman

    Director, Customer Solutions, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall BC)

Technical Overview: Oracle Utilities Customer Experience Platform

Join this session for an in-depth look at the technical architecture of Oracle Customer Experience for Utilities platform. You’ll learn how to leverage APIs across Oracle Visual Builder, Oracle Digital Assistant, Oracle Process Cloud Service and Oracle Intelligent Advisor for both employee experiences and customer-facing unassisted service.

  • Neal Nawrocki

    Director, Product Management, Oracler

  •  

Customer Operations Track (Level 2 – grand Hall A)

A Journey Through Financial Hardship

With COVID-19's impact on the economy, many people are facing financial hardship as multiple bills are going unpaid. Join this session to learn how Oracle can help utilities maintain a proactive approach to customer communications regarding billing notifications and past-due reminders. Discover how our proactive notifications and automated payment assistance programs can help prevent customers from falling into late payments or being subject to severance.

  • Hajar Alaoui

    Principal Product Manager & Nancy Lam, Senior Product Designer, Oracle

  •  

Metering Track (Level 2 – Brickyard A/B)

Complex Billing Overview and Demo

Oracle's metering solutions deliver the capabilities and convenience utilities need to design, test, deploy, and manage complex rates and billing. Join this session to learn about complex billing capabilities and discover the best practice for VEE rules management, billing determinants, advanced exception handling, and more.

  • Joven Luspo

    Master Principal Sales, Oracle

  •  

Network and Live Energy Connect Track (Level 4 – Summit C)

Storm Estimated Time of Restoration (ETR) and Grid Analytics (Machine Learning Analytics)

Predictive analytics is becoming essential for improving planning, operations, and situational awareness. Join this session to get the latest on estimated-time-of-restoration (ETR) prediction analytics using machine learning. You'll also learn about other important use cases for grid managers.

  • Raj Iyengar

    Senior Manager Data Science

  • Russell Taylor

    Principal Grid PM

  •  

Asset Track (Level 4 - Railhead)

Maximizing Resources and Scheduling with Greater Visibility

Assessing asset health and prioritizing work to mitigate operational risk is central to delivering reliable, affordable utility services. In this session, Oracle Utilities and Oracle Construction and Engineering will share a “better together” story of leveraging core competencies to deliver an integrated solution greater than the sum of its parts.

  • Dave Bullard

    Senior Director Product & Industry Strategy, Construction & Engineering Global Business Unit, Oracle

  • Jack Lucy

    Master Principal Consultant, Oracle Utilities

  •  

Cloud & Tech Tools Track (Level 4 – Summit B)

Solution Integration Strategy

Join this session for a technical overview and discussions of our product integration strategy, integration methods, and APIs.

  • Viktoriya Feldman

    Director Product Management

  • Natalie Leykin

    Director Software Development, Oracle

  •  

Customer Experience Track (Level 2 – Grand Hall A)

Utility Permitting and Plan Review

Oracle's Permitting and Inspections offering provides public water and waste-water utility agencies with public-facing application and payment services, integrated GIS, mobile field inspections, and back-office efficiencies including plan review, workflow, and fee calculation. Join us to see a live demonstration of the system in action.

  • Matt Vitullo

    Oracle Permitting and Licensing

  •  

Customer Operations Track (Level 2 Grand Hall B/C

Q&A Forum w/ SME(s)): Join us for an open forum session with our subject matter experts.

Metering Track (Level 2 – Brickyard A/B)

Please join us in the Customer Ops Q&A session

Let’s Talk About Your Challenges Sharing AMI Data

With the focus on decarbonization and creating a clean environment, Utilities are going through a digital transformation. Energy consumer data plays a vital role in how we move toward this new paradigm, but the key is to not sacrifice cybersecurity or personal data privacy as we make this possible. We will discuss the challenges of sharing AMI data, the data privacy obstacles and concerns, and the role consumer technology companies play in the energy ecosystem.

  • Kristen Shepherd

    Go to Market Strategy Senior Director, Oracle

  •  

Network and Live Energy Connect Track – Level 4 Summit C

DER Management and Innovation

Hear how leading utilities are evolving their approach to DER management and technology investment.

  • Ian Hoogendam

    Principal Product Manager, Oracle

  • Brad Williams

    Vice President, Industry Strategy

  •  

* Agenda session dates and times are subject to change

Thank you to our 2022 Customer Edge Sponsors

Host Utility

Diamond

Platinum

Gold

Silver

Bronze

Build

Registration Fees

Type Amount ($USD)
Government / Public Sector (by Feb. 15—June 28) $595 USD
Early Bird (by Feb. 15—May 27) $695 USD
Standard (by May 28—June 28) $725 USD

Hotel information

Grand Hyatt Nashville
1000 Broadway
Nashville, TN 37203
(615) 622-1234

As with previous years, hotel reservations and availability are on a first-come, first-serve basis as the room block is limited. Unfortunately, we are officially sold out of rooms due to high demand.

If you missed out on the room block and are still looking for accommodation, we would like to suggest some alternative accommodation options. You can access this link which provides you with an exhaustive list of hotels located near the Grand Hyatt Nashville.

Explore Oracle Utilities solutions and resources.