As the utility customer continues to evolve from distant rate-payer to engaged business partner, Oracle Utilities is building technology solutions that enable utilities to remain agile and focused on innovation while driving down costs, streamlining operations, and delivering exceptional customer experiences. Join this track to learn about Oracle's latest enhancements to the industry's leading customer operations platform, built for the customer-centric utility.
Welcome to the 2020 Oracle Utilities Customer Edge Conference! In our day one opening session, we’re excited to show you some of the coolest new features and solutions across our portfolio. We’ll take you on a journey through some of the most common challenges utilities around the world are facing – journeys you’re sure to recognize – and showcase how we are continuing to deliver solutions to tackle these challenges.
What does the future look like as utilities engage with the connected customer? This session looks toward what lies ahead in meter-to-cash-to-customer operations and what Oracle is building to help utilities engage, serve, and leverage customers to drive value for the future in data-informed, smarter ways.
Having laid a vision for the future in the Customer Operations Roadmap session, this set of deep dive sessions further explore the key functional enhancements for Oracle's customer solutions.
Increasingly, utilities are moving applications to the cloud, and Oracle is leading the industry in offering the most complete software-as-a-service (SaaS) solutions platform for utilities. But many utilities are still wrestling with how to approach a cloud strategy (and whether they should). This session will explore the capabilities and tools we're building into our SaaS solutions that make cloud more compelling than ever.
While topics such as changing customer demand and energy efficiency dominate the headlines, it is the impact that digital and grid edge services have on energy delivery and the business model that is the most transformational aspect of the energy industry. We will cover the National Association of Regulatory Utility Commissioners (NARUC) survey results on the most pressing issues facing industry, with links to policy, state regulations and individual programs. As we move to generation, we are joined by Gridliance to discuss FERC 1000 and the future of independent transmission. Finally, we will discuss digital transformation and how expectations and assumptions, even in well-planned initiatives, can be the big difference in customer engagement.
The water industry is challenged with leaks, backflow testing, technology advancements, and customer facing issues. Join other water utilities as we explore these challenges and more in this industry specific peer to peer round table event facilitated by Blue Heron Consulting.
Prior to the implementation of smart grid, visibility to the T&D system was limited. New sources of data such as AMI, reclosers, and distributed sensors at different points along the grid network increase visibility into the performance and health of the assets. The Grid T&D domain is designed to enable EU to leverage smart grid data as a strategic asset to generate actionable intelligence, drive innovation, improve operational efficiencies, and unlock new business insights. The Data Analytics Platform (DAP) will serve as the foundational tool for convergence and scalability of analytical solutions across Exelon Utilities. These analytic insights will drive sustained value by improving reliability and customer satisfaction, decreasing operational cost, and capturing new revenue opportunities.
Welcome reception for all attendees of the Oracle Utilities Customer Edge Conference
Kicking off Day 2 of this year's event, we're excited to celebrate utility leaders in our inaugural Customer Awards program. Following the ceremony, we'll focus in on disruption and innovation. We'll discuss industry transformation and hear from utility executives about their biggest opportunities ahead. To wrap up, we'll take a look at what happens when we bring innovation to life – turning buzzwords into real business value – across the most exciting areas of disruption in the industry.
Customer Edge Awards Ceremony
Join us Tuesday, March 3rd at 8:45 a.m. in the Zilker Ballroom to celebrate our Winners during our first annual Customer Edge Award Recognition Ceremony!
Explore the future of self-service at Oracle Utilities and the latest innovations for Move-In and Move-Out automation, multi-account payments, intelligent alerts and more. In this interactive session, we will demo features from the recent 19C release--including alerts, notifications, billing and payment enhancements, and SST location enhancements--as well as preview features we're working on for 2020.
Las Vegas Valley Water District (LVVWD) is turning to Advanced Metering Infrastructure to tackle big challenges common among water utilities today and transform the way it engages and serves customers. At the heart of this initiative is a project to upgrade to an integrated MDM/CIS platform that can help the utility leverage meter data to "connect the dots" across meter-to-cash-to-customer operations. Join this session to hear how LVVWD is laying a connected-data foundation to address key strategic customer and operational objectives, such as:
*Empowering customers with better visibility into their accounts and usage
*Intelligent customer engagement, communications and program promotion
*More accurate reads and billing through daily/hourly meter reads
*Reducing field crew deployments and making service calls more efficient
*Increasing conservation program performance through targeted communications and enforcement via meter data
*Protecting revenue through data-enabled leak detection
Join Oracle Consulting Services to explore best-practice-based roadmaps for CIS upgrade, whether upgrading to the next version of Customer Care & Billing / Customer to Meter, replacing a legacy solution, or considering the benefits of Customer Cloud Service. We'll explore key considerations for each option and lessons learned from Oracle's hundreds of client projects.
Oracle is working to deliver digital intelligence built for the unique needs of utilities across operations by incorporating analytics and data visualization into all solutions. In this session join Oracle analytics professionals for a meter-to-cash-to-customer look at the latest Oracle Utilities analytics capabilities and discover new ways to drive business value with your customer and meter data.
Oracle Utilities is committed to modernizing our applications to enable utilities' customer-centric transformations. We’ve delivered on a self-service customer engagement solution suite and are expanding our focus to other complementary tools that broaden customer experience functionality, seamlessly integrated with our trusted core utility applications. This session will highlight the work we are doing to deliver a "Customer 360" experience, richer customer insights and analytics across our customer platform, as well as enhanced outbound notifications to drive greater customer engagement.
In this session hear from a panel of industry peers and get the chance to ask questions about their recent customer-operations initiatives, projects, and lessons learned.