Welcome to the 2020 Oracle Utilities Customer Edge Conference! In our day one opening session, we’re excited to show you some of the coolest new features and solutions across our portfolio. We’ll take you on a journey through some of the most common challenges utilities around the world are facing – journeys you’re sure to recognize – and showcase how we are continuing to deliver solutions to tackle these challenges.
Learn about the Oracle Utilities Opower platform, the latest innovations, and the roadmap to bring to life the integrated clean energy customer journey. We’ll explore how utilities can use Opower to make all types of customers more aware of their energy use; lead them to adopt more efficient behaviors, products and controllable devices and automate grid-edge devices so that they can save just the right amount of energy when and where they need it.
Join Elena Johnston of Evergy, for a discussion of lessons learned and best practices on managing an Oracle Utilities Opower programs. Elena has managed Opower programs for Kansas City Power & Light / Evergy for more than 4 years - including Home Energy Reports, migrating to Embeddable (Web) Widgets, and Behavioral Load Shaping and Rates Engagement Cloud Service. She has also worked with Opower through a Computer Information Systems (CIS) migration, and through setting up Application Program Interface (API) integration for preference and engagement.
Get an in-depth look at the latest Opower Home Energy Report (HER) experience, along with the improved Oracle Utilities Energy Efficiency Cloud Service. See how you can leverage the next-gen HER to strategically improve energy-use awareness through personalized, dynamic insights. Learn how Opower is employing behavioral science in new ways to encourage customers to adopt the behaviors, programs, and devices that will drive energy efficiency results.
Join us to discuss top findings from Analytics and Research and Development. Learn about how we've applied how these insights to solve for unique utility energy savings and energy engagement needs. Explore how our Professional Services team can help you design your own learning agenda to advance your portfolio of behavioral programs and other innovative solutions.folio of behavioral programs and other innovative solutions.
Join Oracle Utilities Opower’s regulatory and measurement and verification experts (M&V) for a discussion of the latest trends related to behavioral energy efficiency (BEE), including new requirements utilities face around lifetime savings. You’ll learn about new opportunities and challenges that arise as the outcomes demanded of BEE programs are diversified to include new value sources (e.g. peak savings, deep energy efficiency savings, and decarbonization). Hear a case study of how Mid-American has moved their in-home audit program online and integrated it with BEE.
While topics such as changing customer demand and energy efficiency dominate the headlines, it is the impact that digital and grid edge services have on energy delivery and the business model that is the most transformational aspect of the energy industry. We will cover the National Association of Regulatory Utility Commissioners (NARUC) survey results on the most pressing issues facing industry, with links to policy, state regulations and individual programs. As we move to generation, we are joined by Gridliance to discuss FERC 1000 and the future of independent transmission. Finally, we will discuss digital transformation and how expectations and assumptions, even in well-planned initiatives, can be the big difference in customer engagement.
The water industry is challenged with leaks, backflow testing, technology advancements, and customer facing issues. Join other water utilities as we explore these challenges and more in this industry specific peer to peer round table event facilitated by Blue Heron Consulting.
Prior to the implementation of smart grid, visibility to the T&D system was limited. New sources of data such as AMI, reclosers, and distributed sensors at different points along the grid network increase visibility into the performance and health of the assets. The Grid T&D domain is designed to enable EU to leverage smart grid data as a strategic asset to generate actionable intelligence, drive innovation, improve operational efficiencies, and unlock new business insights. The Data Analytics Platform (DAP) will serve as the foundational tool for convergence and scalability of analytical solutions across Exelon Utilities. These analytic insights will drive sustained value by improving reliability and customer satisfaction, decreasing operational cost, and capturing new revenue opportunities.
Welcome reception for all attendees of the Oracle Utilities Customer Edge Conference
Head out to explore Austin with the Opower team.
Wake up with a fun run along Austin's iconic Lady Bird Lake.
Kicking off Day 2 of this year's event, we're excited to celebrate utility leaders in our inaugural Customer Awards program. Following the ceremony, we'll focus in on disruption and innovation. We'll discuss industry transformation and hear from utility executives about their biggest opportunities ahead. To wrap up, we'll take a look at what happens when we bring innovation to life – turning buzzwords into real business value – across the most exciting areas of disruption in the industry.
Customer Edge Awards Ceremony
Join us Tuesday, March 3rd at 8:45 a.m. in the Zilker Ballroom to celebrate our Winners during our first annual Customer Edge Award Recognition Ceremony!
Effective customer engagement can make or break the business case for rolling out smart meters. In this session learn about the Oracle Utilities Opower approach to smart meter customer engagement. Find out how Oracle is using disaggregation to change utility customer behaviors. Get familiar with new business models enabled by smart meter engagement, and how the Opower team helps you create and capture a ton of value from smart meter data.
Explore what's possible when the world’s most widely deployed utility customer engagement platform (Opower) and a best-in-class platform for enabling utilities to enroll, monitor, and optimize distributed energy resources at scale (EnergyHub), work in tandem to scale up customer enrollment in device automation programs, and transform your customers and their homes into flexible grid resources.
Join Andrew Nih of Southern California Gas Company for a discussion of lessons learned and best practices on managing Oracle Utilities Opower behavioral efficiency programs for gas utilities. During his nearly 7 years at Southern California Gas, his responsibilities have included reporting and analytics for the energy efficiency portfolio, as well as developing budget and savings forecasts.
Learn about how our clients are using customer enabling technology to improve their Time of Use (TOU) program's effectiveness. Explore how Oracle Utilities Opower Behavioral Load Shaping (BLS) Cloud Service engages and educates TOU customers - enabling them to maximize the benefits of their rate plan and help reduce peak load.
Join this session to see an interactive demo of the Oracle Utilities Opower Digital Self Service (DSS) suite of solutions, including the customer journeys this enables across channels and solutions. Learn about the latest enhancements including to DSS - Energy Management Cloud Service (web and mobile experience), and about the new experiences via new channels such as voice-enabled (digital) assistants. Explore the dynamic segmentation and marketing capabilities, and learn how Oracle is improving marketing effectiveness and driving more of your customers to self-serve channels.
Join this session to discuss the challenges and opportunities utilities and their customers face with electric vehicles (EVs), and how Oracle products are evolving to stay on the leading edge of these changes and delight customers. Learn about how clients are leveraging the new Oracle Utilities Opower EV home energy reports and EV detection capabilities, and the new experiences coming in the future.
Oracle Utilities Opower has partnered with Agentis to help utility companies better engage and drive energy savings for every customer - because effective business customer engagement matters too. Join this session to learn about how we're actively connecting business customers with personalized insights that drive action and verified energy savings. Don't miss out on the opportunity to learn how Oracle is reimagining what's possible with digital customer engagement for every class of customer.