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Oracle Energy and Water Customer Edge Conference—Customer Transformation

March 12–14, 2023 | Manchester Grand Hyatt, San Diego, CA

Customer Transformation Agenda

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Registration

Registration

Breakfast

General Session

Welcome to Customer Edge! In the general session we’ll talk about what the future holds for the industry, we’ll hear from industry leaders, and we’ll take a look at some of the exciting product updates you won’t want to miss this week.

Innovation Hub

Meet our Innovation Team! Enjoy immersive experiences that allow you to explore the future of water and energy. We will have virtual reality, augmented reality, model town, interactive self-guided demos, and much more!

Customer Solutions Update and Roadmap

Join us to learn about the latest enhancements for Oracle Utilities Customer Cloud Service (CCS), Customer to Meter (C2M), Customer Care and Billing (CCB), Customer Experience (CX) and Digital Self Service-Transactions (DSS-T). Related analytics updates will also be covered in this session.

Lunch

Future of Utility Customer Experiences

Join this session to see the full breadth of Oracle Energy and Water customer solutions in action. We'll see how a fully integrated front to back-office customer platform delivers seamless connected experiences.

Use Cases: Special Sponsor Session

Please join our Track Sponsor case study presentation.

Break

Personalized CX: Opower insights in your CRM, marketing, and trusted partner apps

See what bringing Opower customer analytics and insights into your CRM and Marketing Automation Systems can do for customer operations. Learn how extending single sign on capabilities to your trusted partner applications simplifies the customer journey and accelerates program enrollment. In this session, we'll have a dialog and showcase how to create an easier path to data sharing, insights, and customization across all your customer solutions.

Design Thinking Workshop: New methods to solve real challenges

Design thinking is a process for solving problems by prioritizing the consumer's needs above all else. It relies on observing, with empathy, how people interact with their environments, and employs an iterative, hands-on approach to creating innovative solutions. In this workshop, learn new ways to approach real problems facing your industry. Discover new approaches to find, reach, and enroll a lot more low-income customers in financial assistance and efficiency programs.

Choose Your Own Adventure: New Product Innovation Showcase

Wondering what our incubator team is up to? Want to talk about what's next on the analytics frontier? Get your fill in this new product exploration session. You'll get the chance to pick 4 poster sessions to join, to hear from experts and share your ideas on some of the industry's biggest topics.

Meet the Leadership Team

Join this session to meet the executives of Oracle Energy and Water. This session is an opportunity for customers and prospects to ask their most burning Oracle Energy and Water questions and hear insights from our executive leaders.

Addressing Barriers to SaaS Transformation (Cloud)

Uncover the Operational Readiness Activities to support a smoother transition to SaaS Live Operate. Discover what to expect in Live Operate and how your success starts before go-live, a breakdown of roles and responsibilities of You (customer), DevOps and CSM and how Oracle Energy and Water Integrated Managed Services can help!

Water is Life: Protecting our most precious resource

Water is critical to all life, the world's water stewards (yes, you!) are faced with increasingly complex challenges - from aging infrastructure and led pipe replacement to extreme drought and everything in between. Join this discussion with water experts to talk about how technology can help us solve some of today's biggest water challenges.

Decarbonization and Equitable Energy Transformation

As we drive energy efficiency and demand flexibility programs, as we promote electrification initiatives and more distributed energy resources across the field, we must also ensure the burden of energy transformation is not disproportionately borne by vulnerable customer groups. In this engaging discussion, we'll tackle a question of critical importance: how do we ensure our energy systems are equitable as we push to achieve sustainability targets?

Edge Reception

Join us on the Pool Deck and immerse yourself in the San Diego culture! This will be an amazing evening filled with plenty of food and drinks. Dress casual!

Registration

Breakfast

General Session

In Day 2’s general session we’ll kick off the day with thought-provoking conversations with leaders about how global events and trends are impacting our industry.

Innovation Hub

Meet our Innovation Team! Enjoy immersive experiences that allow you to explore the future of water and energy. We will have virtual reality, augmented reality, model town, interactive self-guided demos, and much more!

Empower your key account managers to scale your C&I business

Learn how Oracle Utilities Sales will help your account managers cultivate and grow Commercial and Industrial account revenue. In this session you will learn about how to easily navigate and manage complex accounts as well as generate usage forecasts and energy quotes.

Lunch

Past, Present, and Future of Work Management and To Dos

Learn about research and user feedback on To Do management. The session will contain a demo of recent features and best practices for leveraging the features. We will preview Next Gen Work Management that enables better prioritization and assignment for billing related To Dos and opportunities to use machine learning to improve operational efficiency.

Break

The Cloud Transformation Mindset

Join this session to learn more about the breakdown of roles and responsibilities, the guided learning paths available and what you should expect from your system integrators and project teams during implementation and after go-live. We'll dive deep into the differences between on premise and SaaS, mapping a clear migration plan, stakeholder management, tools and support available, and more.

Peer Panel: Innovation in affordability, community programs, and external partnerships

Yesterday’s programs for assistance consisted of payment arrangements, budget billing, or perhaps a reduced rate. Today, utilities are creating innovative new programs where renewable energy programs are piloting homes for low-income communities, public-private partnerships are being designed helping small commercial organizations, and new community organizations are engaging with utilities to help in alternate ways such as plumbing and energy efficiency repairs. Learn about what your peers are doing, ask questions, and bring home some new ideas.

Oracle Ignite Kick Off: Demystifying Next Gen Tech

Ignite Series Description: Roll up your sleeves and put your thinking caps on...it's time to dive in. Tuesday afternoon we invite you all to join the Oracle Ignite Series, during which you will join teams to develop and pitch innovative solutions to real-world problems using next generation tech. In true Ignite fashion, all presentations will be 20 slides, in just 5 minutes, with slides automatically advancing after 15 seconds. Quick, powerful, and a whole lot of fun!

Ignite Kick Off: Let's get started in our Ignite Series by exploring technologies that could have big implications for the industry. Four experts will each be challenged to deliver a 5 minute Ignite-style session laying out their chosen technology. Their goal: convince you to join their team for the next phase of the Ignite Series.

Introducing Opower Solutions - Delivering a customer centric, connected experience.

Tech and Opower X-Connected and Frictionless: Customer Experiences that Deliver Results. See what bringing personalized insights to your CRM and Marketing Automation Systems can do for customer operations. Learn how extending single sign on capabilities to all your partners simplifies the customer journey and accelerates program enrollment. In this session, we'll have a dialog and showcase how to create an easier path to data sharing, insights, and customization across all your customer solutions.

Building a Water Smart-scape: Continuing to evolve your AMI experience

Whether you are starting your AMI program or you have been on it for a while, are you building a smart-scape of data? We will discuss uses of the AMI program beyond customer leak detection or water conservation, including financial reporting, redesigning job descriptions, reevaluating management reports and training, and how your peers are solving everyday issues in water with their AMI data.

Oracle Ignite: Pitch Workshops

Choose which next gen technology team you'd like to join in this hands-on workshop. Bring your big ideas as you and your team develop a pitch: how would you apply your next gen technology to solve a big, hairy industry challenge?

Oracle Ignite Finale: Pitch It!

Ready, set, pitch! In this Ignite Series Finale your team will pitch your big idea. We'll poll the audience to crown one team as winner. Who will claim the coveted first place prizes?

* Agenda session dates and times are subject to change

Oracle Energy and Water awards nominations

  • December 2022
    Nominations open
  • January 27, 2023
    Nominations close
  • February 2023
    Finalists announced
  • March 13-14, 2023
    Winners will be announced "live" at Customer Edge in San Diego

Hotel information

Manchester Grand Hyatt
1 Market Place
San Diego, CA 92101
(619) 232-1234

Hotel reservations and availability are first come, first served as the room block is limited. You will receive the link to the hotel block upon your confirmed registration.

Sponsorship information

Please send a note to find out more about the sponsorship opportunities – Partners must sponsor to attend.