March 12–14, 2023 | Manchester Grand Hyatt, San Diego, CA
Welcome to Customer Edge! In the general session we’ll talk about what the future holds for the industry, we’ll hear from industry leaders, and we’ll take a look at some of the exciting product updates you won’t want to miss this week.
Meet our Innovation Team! Enjoy immersive experiences that allow you to explore the future of water and energy. We will have virtual reality, augmented reality, model town, interactive self-guided demos, and much more!
Find out what's coming and get a sneak peek at our vision for the future. See how we are applying composable architecture techniques to deliver the flexibility and performance you require to manage your distribution field.
Learn how Oracle Utilities Distributed Energy Resource Management System (DERMS) manages the complete DER lifecycle and creates a system of engagement throughout the enterprise to create a sustainable field.
See the latest field applications to increase service reliability, energy savings, and unified DER awareness - FLISR, FLA, OMS, and VVO. Watch how Oracle Utilities FlexSCADA enables commissioning and communication to devices - both in front of and behind the meter.
See what bringing Opower customer analytics and insights into your CRM and Marketing Automation Systems can do for customer operations. Learn how extending single sign on capabilities to your trusted partner applications simplifies the customer journey and accelerates program enrollment. In this session, we'll have a dialog and showcase how to create an easier path to data sharing, insights, and customization across all your customer solutions.
Design thinking is a process for solving problems by prioritizing the consumer's needs above all else. It relies on observing, with empathy, how people interact with their environments, and employs an iterative, hands-on approach to creating innovative solutions. In this workshop, learn new ways to approach real problems facing your industry. Discover new approaches to find, reach, and enroll a lot more low-income customers in financial assistance and efficiency programs.
Wondering what our incubator team is up to? Want to talk about what's next on the analytics frontier? Get your fill in this new product exploration session. You'll get the chance to pick 4 poster sessions to join, to hear from experts and share your ideas on some of the industry's biggest topics.
Join this session to meet the executives of Oracle Energy & Water. This session is an opportunity for customers and prospects to ask their most burning Oracle Energy & Water questions and hear insights from our executive leaders.
Uncover the Operational Readiness Activities to support a smoother transition to SaaS Live Operate. Discover what to expect in Live Operate and how your success starts before go-live, a breakdown of roles and responsibilities of You (customer), DevOps and CSM and how Oracle Energy & Water Integrated Managed Services can help!
Water is critical to all life, the world's water stewards (yes, you!) are faced with increasingly complex challenges - from aging infrastructure and led pipe replacement to extreme drought and everything in between. Join this discussion with water experts to talk about how technology can help us solve some of today's biggest water challenges.
As we drive energy efficiency and demand flexibility programs, as we promote electrification initiatives and more distributed energy resources across the field, we must also ensure the burden of energy transformation is not disproportionately borne by vulnerable customer groups. In this engaging discussion, we'll tackle a question of critical importance: how do we ensure our energy systems are equitable as we push to achieve sustainability targets?
Join us on the Pool Deck and immerse yourself in the San Diego culture! This will be an amazing evening filled with plenty of food and drinks. Dress casual!
In Day 2’s general session we’ll kick off the day with thought-provoking conversations with leaders about how global events and trends are impacting our industry.
Meet our Innovation Team! Enjoy immersive experiences that allow you to explore the future of water and energy. We will have virtual reality, augmented reality, model town, interactive self-guided demos, and much more!
What does a remote workforce in utilities look like? Learn about the latest Oracle Utilities Flex Ops, Outage Mobile Application, and analytics capabilities to improve safety, reliability, and customer satisfaction with an ERT case study.
Please join our Track Sponsor case study presentation.
Join this session to learn more about the breakdown of roles and responsibilities, the guided learning paths available and what you should expect from your system integrators and project teams during implementation and after go-live. We'll dive deep into the differences between on premise and SaaS, mapping a clear migration plan, stakeholder management, tools and support available, and more.
Yesterday’s programs for assistance consisted of payment arrangements, budget billing, or perhaps a reduced rate. Today, utilities are creating innovative new programs where renewable energy programs are piloting homes for low-income communities, public-private partnerships are being designed helping small commercial organizations, and new community organizations are engaging with utilities to help in alternate ways such as plumbing and energy efficiency repairs. Learn about what your peers are doing, ask questions, and bring home some new ideas.
Ignite Series Description: Roll up your sleeves and put your thinking caps on...it's time to dive in. Tuesday afternoon we invite you all to join the Oracle Ignite Series, during which you will join teams to develop and pitch innovative solutions to real-world problems using next generation tech. In true Ignite fashion, all presentations will be 20 slides, in just 5 minutes, with slides automatically advancing after 15 seconds. Quick, powerful, and a whole lot of fun!
Ignite Kick Off: Let's get started in our Ignite Series by exploring technologies that could have big implications for the industry. Four experts will each be challenged to deliver a 5 minute Ignite-style session laying out their chosen technology. Their goal: convince you to join their team for the next phase of the Ignite Series.
Tech and Opower X-Connected and Frictionless: Customer Experiences that Deliver Results. See what bringing personalized insights to your CRM and Marketing Automation Systems can do for customer operations. Learn how extending single sign on capabilities to all your partners simplifies the customer journey and accelerates program enrollment. In this session, we'll have a dialog and showcase how to create an easier path to data sharing, insights, and customization across all your customer solutions.
Whether you are starting your AMI program or you have been on it for a while, are you building a smart-scape of data? We will discuss uses of the AMI program beyond customer leak detection or water conservation, including financial reporting, redesigning job descriptions, reevaluating management reports and training, and how your peers are solving everyday issues in water with their AMI data.
Choose which next gen technology team you'd like to join in this hands-on workshop. Bring your big ideas as you and your team develop a pitch: how would you apply your next gen technology to solve a big, hairy industry challenge?
Ready, set, pitch! In this Ignite Series Finale your team will pitch your big idea. We'll poll the audience to crown one team as winner. Who will claim the coveted first place prizes?
* Agenda session dates and times are subject to change