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Empower utilities to aggregate and prioritize customer sentiments to proactively address their concerns and needs. Enable utilities to process new leads and requests, allowing for faster business development and customer satisfaction.
Customer data is everywhere. This data reflects not only customer consumption patterns, but also sentiment, satisfaction, and potential issues. Smart meters are producing data in record volumes, moving from the monthly meter reads to 15-minute interval updates. Utility companies are working to absorb, organize, and learn from the data, synthesizing it into a logical and prioritized set of actionable information. Anticipating customer needs will reduce complaints and increase customer satisfaction significantly.
Omnichannel services allow customers to communicate their needs and opinions, but utility companies still struggle to hear them. With the ability to capture and prioritize customer sentiment, utilities can begin to proactively anticipate needs, determine best courses of action, and establish paths to personalized service.
Utility companies seek to grow revenue, but many focus on cutting costs rather than innovating. The Data Driven Innovation solution can help utilities deliver new revenue streams relevant to their customer base. The solution helps increase revenue by discovering new business opportunities based on customer requests.
Oracle Analytics Cloud empowers business analysts and consumers with modern, AI-powered, self-service analytics capabilities for data preparation, visualization, enterprise reporting, augmented analysis, and natural language processing/generation.
Oracle Autonomous Data Warehouse provides an easy-to-use, fully autonomous database that scales elastically, delivers fast query performance and requires no database administration.
Machine learning transforms the capabilities of big data into nearly limitless possibilities, particularly in a flexible cloud-environment built to scale as needed. Discover how your organization can make this leap.
In the fast-paced world of digital advertising, Oracle Data Cloud has built its legacy on finding the signal through the noise. We bring together the data and technology that helps you better understand your audience, where to engage them, and how to measure it all.