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Oracle Utilities Customer Cloud Service (SaaS) and Oracle Utilities Customer to Meter (on-premises) bring industry-leading meter data management, customer care, and billing capabilities into a single, unified solution that supports modern utilities’ customer care operations.
Learn more about transforming customer operations with Oracle.
Oracle Utilities’ Customer Platform gives utilities a unified metering, customer service, and billing management platform with the benefits of a shared database and technology stack. The result is truly integrated, automated, and intelligent customer-facing operations.
A single, intuitive user interface gives call center agents complete meter to cash to customer visibility, displaying the right information in the right context to enable more efficient, consistent, and comprehensive customer care.
Recommend the best programs, products, and next actions to your customers based on insights derived from unified meter, account, service, and communications data.
An intelligent agent portal with automated workflows and easily configurable process wizards ensures accuracy, increases efficiency, and enables both new and experienced agents to deliver better service to your customers.
Built-in modules for service order management, operational device management, and native integrations to Oracle Financials and CX solutions make it easy to automate business processes across your organization—reducing manual workloads and enhancing customer service delivery.
Legacy CIS solutions were not built for modern customer experiences, but the Oracle Utilities customer platform is built with connectivity, automation, and intelligence at the core, laying the foundation for reaching your customer engagement goals.
Get a true 360-degree understanding of your customers through connected usage, account history, communication preferences, and more—all available in a single customer agent desktop.
Reach customers where they choose to engage, tailoring communications and engagement to their preferred channels and timing. Deliver consistent brand experiences synced across web, mobile apps, SMS, email, self-service, chat and phone.
Machine learning (ML) and intelligent insights make it easy to deliver recommendations to customers, whether on the phone with agents or through digital communication.
Empower customers to self-serve for common activities such as account management, start-stop-transfer, payments, and appointment setting—all with real-time updates to the database.
Oracle Utilities customer platform makes it easy to deliver high-value service and complex billing for commercial and industrial customers and other key accounts.
Give your key accounts what they need to succeed. Key account-specific tools and channels let you engage your biggest revenue sources with the focused care and communications they require.
Tailor billing and payments to the needs of key accounts while reducing manual processing. A powerful rate and billing engine supports complex bill calculations but makes it easy for users to build, test, and customize rates and calculations through an intuitive interface.
Make billing easy and accurate with a billing engine trusted by utilities across market and regulatory environments worldwide. Easily configure, test, and roll-out new rates and manage calculation rules with no coding or scripting required.
Handle complex rate calculations easily with convenient point-and-click configuration tools (no coding required) and out-of-box readiness for residential, commercial, and wholesale market rate calculations.
Built-in meter data management brings meter and customer data together in a shared database to enhance operations, enrich customer experience, and provide flexibility for smart meter investments today and tomorrow.
Still deploying smart meters? Not started yet? No problem. Upgrade customer operations now while laying a foundation for advanced metering infrastructure (AMI) success later. As smart meter initiatives develop, advanced metering capabilities are already built in and available to stand up.
Get value from day one of your meter programs. Flag faulty meters fast so repairs are made before field crews leave their deployment areas.
Take diagnostics even further, using built-in data visualization to go beyond basic meter metrics and see trends in rollout performance. Leverage built-in service order management to automate repairs from flag to fix.
Transform meter and device data into meaningful insights. Oracle’s advanced metering capabilities help utilities see how their networks of wires or pipes are performing at the customer level. This trustworthy, granular data visibility makes it easier to find losses from both technical and non-technical origins.
Meter data is an important element in developing a 360-degree relationship with your customer. Empower your agents to help customers reduce their energy usage during peak hours, take advantage of new programs, and effectively address calls about bills.
Fortify IT infrastructure with self-repairing, self-securing, self-monitoring tools and more. Empower teams with data-driven insights and automated intelligent business flows, and engage customers with truly personalized, AI-fueled programs.
Many vendors offer “cloud” solutions, but Oracle Utilities Customer Cloud Service is much more than hosting and managed services. Oracle SaaS solutions are vertically integrated—from data center to environments to applications—and supported by Oracle Cloud and utility professionals.
Say goodbye to expensive, disruptive upgrade projects every few years. Get the latest patches and new features delivered in small updates throughout the year so you can stay ahead of industry trends and always be current.
Oracle Utilities Customer Cloud Service is preconfigured for industry best practices and includes libraries of prebuilt configurations and integration interfaces. An accelerated implementation package delivers your CIS in months, not years.
Free up your IT team to support business innovation rather than to keep systems running. Security patching, system maintenance, data backups, and more are all handled by Oracle Cloud services.
Oracle Cloud Infrastructure (OCI) data centers give small and large utilities the benefits of a global cloud provider, including limitless scalability, easy backup and recovery, cybersecurity, autonomous patching, and support from Oracle Cloud experts.
Discover how AI and behavioral science can empower customers to make energy choices that could change the world.
Deliver consistent, connected experiences to your customers across channels.
Blend sales and service to deliver value beyond the commodity.
Today’s utility customer is digital. From remote work to keeping tabs on energy consumption, the contemporary customer is connected in numerous ways. And how do utilities engage their customers more consistently? There are several ways.Read the complete post
From self-driving vacuum cleaners to self-driving cars, automation can have a big impact on life—and work. It can also transform the way you serve customers, and radically improve the way you drive personalized engagement to each and every one.
The future of the customer platform is autonomous.
Cloud is changing the customer information system marketplace for smaller, resource-limited utilities, making world-class functionality more accessible than ever. Gain perspective from the real-life projects of fellow utilities and get insights on key considerations when taking CIS to the cloud.
The Oracle Industries Innovation Lab offers real-world modeling of utility operations, customer experiences, and cutting-edge technologies. Oracle has invested millions of dollars into this lab to help utilities imagine, experiment, and test new ideas—with a catalog of utility-specific scenarios and exhibits to explore.
Engage customers with a true omnichannel service offering.
Improve billing accuracy, visualize your customers’ usage, and prepare for changing market settlements dynamics.
Drive customer engagement with new rates and energy insights.
Provide customers with detailed usage data and billing insights.