Oracle Utilities Opower Behavioral Load Shaping offers a rate-coaching experience to guide customers through the details of time-of-use plans and help them understand their bills better.
In 2018, Opower conducted a study on user experiences, behaviors, and reactions. We learned three things about customer desires and time-of-use plans:
In that same study, we learned that a customized rate-coaching tool can help customers get the information they want and understand it more quickly. That tool must have:
The final takeaways of that study include:
Opower Behavioral Load Shaping combines all of those lessons learned into a single product that offers:
Equip your customer service representatives with the personalized insights.
Create world-class web and mobile experiences for your customers.