Oracle Utilities Opower Customer Service Interface

Turn Your CSRs Into Energy Advisors

Oracle Utilities Opower Customer Service Interface Cloud Service equips your customer service representatives (CSRs) with the personalized insights they need to have satisfying customer conversations.

See how it works

CSRs can view detailed monthly energy paralleled with weather and billing data to help customers better understand their bills.

Faster, More Focused Customer Interactions

Arm CSRs with insights to answer billing questions faster
Help customers identify and address big energy costs
Reduce call volume and handle time
Boost satisfaction and loyalty with the Customer Service Interface

Flexible CSR Tools

Plug into your legacy IT and extract new value from your customer information system (CIS)
Lower call volume, speed up handling, and roll fewer trucks by arming CSRs with insights
Personalize every customer's experience with the industry's leading software platform

Take Action with the Customer Service Interface

Capture and access information, including from third parties, in an easy, structured way
View year-over-year or month-over-month numbers that highlight reasons for bill discrepancies with Bill Comparison
Drill into historical energy usage and weather data without switching screens
Send nudges to customers promoting self-service or program enrollment with follow-up communications