Oracle Utilities Opower Customer Service Interface
Turn Your CSRs Into Energy Advisors
Oracle Utilities Opower Customer Service Interface Cloud Service equips your customer service representatives (CSRs) with the personalized insights they need to have satisfying customer conversations.
CSRs can view detailed monthly energy paralleled with weather and billing data to help customers better understand their bills.
Faster, More Focused Customer Interactions
- Arm CSRs with insights to answer billing questions faster
- Help customers identify and address big energy costs
- Reduce call volume and handle time
- Boost satisfaction and loyalty with the Customer Service Interface
Flexible CSR Tools
- Plug into your legacy IT and extract new value from your customer information system (CIS)
- Lower call volume, speed up handling, and roll fewer trucks by arming CSRs with insights
- Personalize every customer's experience with the industry's leading software platform
Take Action with the Customer Service Interface
- Capture and access information, including from third parties, in an easy, structured way
- View year-over-year or month-over-month numbers that highlight reasons for bill discrepancies with Bill Comparison
- Drill into historical energy usage and weather data without switching screens
- Send nudges to customers promoting self-service or program enrollment with follow-up communications
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