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Oracle Utilities Opower Digital Self Service

Breathe New Life into Digital Transactions

Use Oracle Utilities Opower Digital Self Service Cloud Service to create world-class web and mobile experiences for your customers that motivate self-service.

Enhance your customer experience by showing customers the right information at the right moment with personalized insights.

Bring your Customers Online

Bring Your Customers Online

  • Increase self-service by enabling frictionless, transparent transactions
  • Enhance the digital customer experience with personalized, targeted insights
  • Market products and services to the customers most likely to use them
  • Encourage digital customer interactions and drive key actions with rewards and an online marketplace
  • Provide an aesthetically pleasing and consistent customer experience on every device

Take the Lead

Take the Lead

  • Address rising customer expectations in a digital world
  • Implement a feature-rich, software-as-a-service (SaaS) solution that is flexible, cost-effective, and easy to implement (also available as an on-premises solution)
  • Become a trusted energy advisor to your customers
  • Meet your goals for participation, cost reduction, and customer satisfaction

Empower Customers with Digital Self Service

Empower Customers with Digital Self Service

Breathe new life into every digital transaction and enable your customers to:

  • Control account information, review bill history, and make payments
  • Request a range of service appointments anytime and instantly find outage information and restoration times
  • Set communications preferences and enroll in new programs
  • Manage energy use and understand contributing factors with Energy Management Cloud Service

Take Action with Energy Management

Take Action with Energy Management

  • Provide a customizable online audit to gather home attributes and energy use data with Home Energy Analysis
  • Offer customers detailed energy and billing insights across your website with Embeddable Widgets
  • Test content to direct traffic to the programs that matter most with Targeted Marketing
  • Draw customers onto your web portal with personalized outbound communications

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