Oracle Utilities Opower Proactive Alerts

Prevent High-Bill Surprise

Oracle Utilities Opower Proactive Alerts Cloud Service breathes new life into your oldest customer touchpoints and empowers your customers at the most critical moments in the billing lifecycle.

Send customers proactive communications to alert them when they are on track for a high utility bill.


Deliver a Higher Level of Service

Deliver a Higher Level of Service

  • Notify customers who are on track for a high bill
  • Drive customers towards self-service web tools and increase program participation
  • Reduce call volume and shorten call handle times with Opower Proactive Alerts
  • Boost happiness and loyalty with higher customer satisfaction

A New Billing Experience

A New Billing Experience

  • Help customers understand and control their energy use throughout the billing process
  • Plug into your legacy IT and extract new value from your customer information system (CIS)
  • Personalize every customer's experience with the industry's leading software platform

Take Action With Proactive Alerts

Take Action with Proactive Alerts

  • Inform your customers of patterns, trends, projected usage, and cost with Weekly Energy Updates
  • Track customer interactions and program performance with Inside Opower
  • Notify customers when they're on track for a high bill and share personalized tips with High Bill Alerts
  • View and update program information on an individual basis with the Customer Service Interface
Puget Sound Energy Enhances the Customer Experience

We want to partner with best-in-class companies whose core competency is dealing with data.

— Jason Teller,
Vice President of Customer Solutions,
PSE
Mercury Energy background
Mercury Energy Improves Customer Satisfaction
 

We've achieved reductions in churn and cost to acquire and huge uplifts in brand sentiment and customer satisfaction. So we're delighted.

—Ben Harvey-Lovell,
Head of Marketing,
Mercury Energy

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