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Oracle Utilities Customer Connect

April 27-30, 2021

Oracle Utilities Customer Connect On Demand Library

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Check out our library of on demand videos. We will be adding more great videos after the event, so check back here again!

  • Customer Connect General Session

    Customer Connect General Session (1:08:26)
    Check out the kick off session of our 2021 Oracle Utilities customer conference. In this session we share a bit about our vision and our continued commitment to supporting utilities. We then share what we've been working across our solutions.

  • Analytics

    Oracle Cloud Infrastructure Data Science (10:18)
    Check out this introduction to Oracle Cloud Infrastructure (OCI) Data Science and learn how it complements Oracle Utilities solutions.
    Presenters: Oren Benjamin, Oracle Utilities
    Rajagopal Iyengar, Oracle Utilities
    David Thayer, Oracle Utilities

    Research Highlight: Very Accurately Estimating Solar Energy Generation with Advanced AI (10:32)
    At this session we will look into Solar/PV energy generation in residential homes using our novel and advanced AI methods based on deep learning. Our models accurately train on homes in various geographies and provide exceptionally accurate hourly estimations of PV/solar generations.
    Presenter: Selim Mimaroglu, Oracle Utilities

    The Advantages of Oracle Analytics for Utilities (10:12)
    Discover how Oracle Analytics for utilities provides easier access to source and replication data without customization.
    Presenter: Palika Jayasuriya, Oracle Utilities

    Discovering Electric Vehicles and Appliances in Residential Homes with AI
    Oracle Utilities’ advanced AI models can very accurately identify the presence of all makes, models, and years of electric vehicles with standard (L1) or fast chargers (L2). Our models can also very reliably discover the presence of water heaters, pool pumps, heating and cooling units, washers, dryers, and photovoltaic and solar panels.
    Presenter: Selim Mimaroglu, Oracle Utilities

    Forecasting Residential Consumption with AI
    Accurate residential consumption forecasting can improve products such as “high bill” alerts and aggregate demand forecasts. In this session, we look at state-of-the-art, deep-learning-based forecasting models for difficult scenarios including erratic weather and long horizons.
    Presenter: Selim Mimaroglu, Oracle Utilities

    How Does Oracle Scale Data Science?
    Scaling data science is like making a fruit smoothie. You need to determine which fruits go together so the final, combined product tastes better than the individual components. In this session, you will learn what data to combine to derive the insights you need. Thirsty yet?
    Presenter: Ranga Komanduri, Oracle Utilities

    Improving the Impact of Energy Efficiency Programs Through Customer Engagement Analytics
    Join this session to learn more about Oracle Utilities Opower’s first and second generation analytics products. If you are a user of Inside Opower or its Data Exploration feature, you should attend this session to learn more about the improvements to its second generation self-service analytics options.
    Presenter: Jessica Lin, Oracle Utilities

    Innovation Lab Showcase: Electric Vehicle Detection and Discovery
    See how the Oracle Utilities platform uses advanced analytics to detect the presence of electric vehicles and uses that intelligence to target customer promotions, reduce call volume, and optimize network management.

    Innovation Lab Showcase: Managing Complex Work and Asset Processes
    See Oracle Utilities’ comprehensive approach to data-driven asset maintenance that brings together action and intelligence from assets, networks, field service, and customer solutions to seamlessly orchestrate complex or routine maintenance tasks.

    Innovation Lab Showcase: Program Promotion and Fulfillment
    Witness an end-to-end customer experience, from program sign up to fulfillment. Understand how Oracle Utilities’ solutions use modern tools such as chatbots and AI-driven field services to delight customers throughout.

    Machine Learning Insights in Oracle Utilities Customer Cloud Service
    Take a look at the machine learning insights available for Oracle Utilities Customer Cloud Service and the technology powering them.
    Presenter: David Thayer, Oracle Utilities

    Making Appliance Disaggregation and Detection Insights Available Through Analytics Visualization
    Join this session to learn more about upcoming options in Oracle Utilities Opower Analytics Visualization that you could potentially take advantage of to visualize appliance disaggregation and detection insights.
    Presenter: Jessica Lin, Oracle Utilities

    Understanding Web Traffic with Analytics
    Join this session to learn more about web analytics that are available to you. The demo will illustrate prebuilt dashboards and options for viewing and analyzing trends for your web products in Oracle Utilities Opower Analytics Visualization and Discovery. Options for analysis include charts and graphs as well as maps, word clouds, and other techniques.
    Presenter: Jessica Lin, Oracle Utilities

    Visualizing Energy Affordability
    Reaching and serving low-to-moderate income (LMI) customers has always been a utility priority. But 2020 took this need to another level as COVID impacted families across the country. In this session, we will discuss innovative ways to target and learn more about your LMI customers through Oracle Utilities
    Presenter: Jessica Lin, Oracle Utilities

    Water Leak Detection Showcase
    Join this session to see some of the newest capabilities across Oracle’s water leak detection analytics. See how insights can streamline operations and how intuitive visualization and machine learning can help your team identify and remediate issues quickly.
    Presenter: Rajagopal Iyengar, Oracle Utilities

  • Asset

    Asset Management Feature Deep Dive: Additional Zones on Project Portal (9:46)
    Discover the additional zones in the work and asset management project portal. These zones collect all appropriate information about the records associated with the project along with the relevant estimates and charges.
    Presenter: Daryl Hillen, Oracle Utilities

    Asset Management Feature Deep Dive: Auto-Create Timesheets from Employee Record Configurations (13:00)
    Explore the functionality we have added our work and asset management solutions to automatically create employee timesheets by way of configurations on the employee portal. The feature enables timesheet creation to be skipped on nonworking days and for individual timesheet detail records to be created by a specified date range.
    Presenter: Daryl Hillen, Oracle Utilities

    Asset Management Feature Deep Dive: Change Request (13:15)
    Explore the new portal we have added to our work and asset management solution that will allow you to not only formally request changes to existing records but also have those changes reviewed, approved, and applied—all from one portal.
    Presenter: Daryl Hillen, Oracle Utilities

    Asset Management Feature Deep Dive: Data Security by Owning Organization (15:32)
    Explore the new functionality throughout our work and asset management solutions that allows configurable data segregation to support your data security needs. Discover the ease of selecting a value from a drop down menu or automatically enabling data segregation based on rules.
    Presenter: Daryl Hillen, Oracle Utilities

    Asset Management Feature Deep Dive: Functional Process (11:20)
    Explore the new portal we have added to our work and asset management solution that will allow you to group your assets outside of the organizational hierarchy. You’ll be able to view critical information about those assets and create work orders, all from one portal.
    Presenter: Daryl Hillen, Oracle Utilities

    Asset Management Feature Deep Dive: Integrating Oracle Utilities Work and Asset Cloud Service with Oracle Cloud ERP (16:19)
    Learn about integration between Oracle Utilities Work and Asset Cloud Service (WACS) and Oracle Cloud ERP. Watch a demonstration that shows how to send general ledger journals to Oracle Cloud Financials and post them to the ERP system. Also see how you can synchronize a chart of accounts between Oracle Cloud ERP and Oracle Utilities WACS.
    Presenter: Viktoriya Feldman, Oracle Utilities

    Asset Management Feature Deep Dive: Integrating Oracle Utilities Work and Asset Cloud Service with Oracle Field Service Cloud (9:33)
    Learn about integration between Oracle Utilities Work and Asset Cloud Service (WACS) and Oracle Field Service Cloud. Watch a demonstration of completing Oracle Utilities WACS activities, creating service histories, and reporting time in an Oracle Field Service mobile device.
    Presenter: Viktoriya Feldman, Oracle Utilities

    Asset Management Feature Deep Dive: Timesheet Quick Entry (21:10)
    Explore the new portals we have to our work and asset management solution. Learn how you can easily assign employees to the timekeeper role and to more efficiently create timesheet detail records in a tabular layout.
    Presenter: Daryl Hillen, Oracle Utilities

    Leveraging Innovative Inspection Solutions for a Better Asset Future (6:48)
    Oracle Utilities Work and Asset Cloud Service (WACS) has an open architecture, enabling it to work with innovative solutions that provide operational insights into an assets’ condition. See a demonstration of this architecture in action in this collaboration with Exelon Clearsight, a provider of safer and more effective inspections of critical infrastructure with new technologies in drones, robots, and sensors.
    Presenters: Rahul Desai, Oracle Utilities
    Daryl Hillen, Oracle Utilities

    Asset Management Feature Deep Dive: SaaS and a Solution-Based Implementation
    See how the Oracle Utilities’ consulting services team is quickly implementing Oracle Utilities Work and Asset Cloud Service (WACS) using a solution-based approach. When combined with SaaS, a solution-based approach provides starting configurations and business processes to kick-start your move to Oracle Utilities WACS.
    Presenter: Sean Wallace, Oracle Utilities

    Asset Management Feature Deep Dive: Upgrade Approach and Tools
    Learn how Oracle is combining early data migration and integration design to perform a technical upgrade from Oracle Utilities Work and Asset Management version one to Oracle Utilities Work and Asset Cloud Service (WACS). This accelerated upgrade plan gets your organization using WACS in the lowest possible time, risk and cost.
    Presenter: Mike Aksmanovic, Oracle Utilities

    Innovation Lab Showcase: Managing Complex Work and Asset Processes
    See Oracle Utilities’ comprehensive approach to data-driven asset maintenance that brings together action and intelligence from assets, networks, field service, and customer solutions to seamlessly orchestrate complex or routine maintenance tasks.

  • Cloud and Tech Tools

    Demo: Self-Service Tools (24:20)
    Check out features in our cloud solutions, including threadpool worker (TPL) restart, batch management and monitoring, batch level of service (BLOS), self-service log enhancements, and test data migration (TDM).
    Presenter: Anthony Shorten, Oracle Utilities

    Demo: System Status Dashboard (4:16)
    Learn more about how to use the system status dashboard in our cloud solutions to monitor and receive notifications about events.
    Presenter: Michael Green, Oracle Utilities

    Feature Deep Dive: Best Practices and Demo of the Oracle Utilities Testing Accelerator (21:52)
    Learn more about Oracle Utilities Testing Accelerator best practices and see the tools in action.
    Presenters: Anthony Shorten, Oracle Utilities
    Sashank Chithajallu, Oracle Utilities

    Feature Deep Dive: Monitoring Capabilities (4:05)
    Watch an overview of monitoring capabilities in our cloud solutions, including those managed by Oracle and those available to the customer.
    Presenter: Michael Green, Oracle Utilities

    Roadmap for the Oracle Utilities Testing Accelerator (22:02)
    Check out this session to learn more about what’s being planned for the Oracle Utilities Testing Accelerator.
    Presenters: Anthony Shorten, Oracle Utilities
    Sashank Chithajallu, Oracle Utilities

    Feature Deep Dive: Integration Strategy
    Watch this session for a technical overview of the Oracle Utilities product integration strategy.
    Presenters: Neal Nawrocki, Oracle Utilities
    Viktoriya Feldman, Oracle Utilities

    Introducing the SaaS Technical Architect
    This session provides an overview of the SaaS Technical Architect role, including how to get certified as one.
    Presenter: Kashif Qureshi, Oracle Utilities

  • Customer Ops and CX

    Highlights of Recent Enhancements to Oracle Utilities Customer to Meter and Customer Care and Billing (30:54)
    Learn about recent enhancements to Oracle Utilities Customer to Meter (C2M) and Customer Care and Billing (CCB) including what’s new in the latest versions of these products released this month. Packed with many customer-driven enhancements, you’ll be able to find new features and functions that will be directly applicable to you.
    Presenters: Hung Nguyen, Oracle Utilities
    Jayesh Manga, Oracle Utilities

    Integrating Oracle Utilities Customer Cloud Service with Oracle Cloud Financials (15:12)
    Learn about the integration between Oracle Utilities Customer Cloud Service (CCS) and Oracle Cloud Financials for processing general ledger and accounts payable (AP) requests. Watch a demonstration that shows how to send general ledger journals to Oracle Cloud Financials and post them to the ERP system.
    Presenter: Viktoriya Feldman, Oracle Utilities

    Integrating Oracle Utilities Opower Digital Self Service–Transactions with Oracle Identity Cloud Service Integration (14:16)
    Take a look at how easy it is to use Oracle Identity Cloud Service as the identity management system for your Oracle Utilities Digital Self-Service Transactions implementation.
    Presenter: Kristin Jolda, Oracle Utilities

    New Customer 360 Alternative to Control Central (16:55)
    Learn about the new Customer 360 dashboard available in Oracle Utilities Customer Cloud Service version 21A and the on-premises versions of Oracle Utilities Customer Care and Billing 2.8 and Oracle Utilities Customer to Meter 2.8.
    Presenter: Natalie Porter, Oracle Utilities

    Roadmap Overview of Oracle Utilities Opower Digital Self Service–Transactions (11:01)
    Get the latest update on recently released Oracle Utilities Opower Digital Self Service features and exciting ones to come.
    Presenter: Nam Nguyen, Oracle Utilities

    Start/Stop Deep Dive (23:13)
    Join us to take a deeper look at our newly released start/stop/transfer process flows and advanced controls in our customer solutions. We’ll cover the high-level architecture and highlight some of the configuration and extension capabilities built into this feature.
    Presenter: David Siska, Oracle Utilities

    Commercial and Industrial Features in Oracle Utilities Opower Digital Self Service–Transactions
    Learn about some of the recent features that allow your commercial and small-to-midsize business customers more efficiently manage their utility accounts through self-service.
    Presenter: Nam Nguyen, Oracle Utilities
    Hajar Alaoui, Oracle Utilities

    Customer Service Representative Masquerading in Oracle Utilities Opower Digital Self Service–Transactions
    Did you know that Oracle Utilities Opower Digital Self Service–Transactions is more than just a web portal? Take a peek at how this new feature enables agents to masquerade and see the portal from the customer’s viewpoint—directly from Oracle Utilities Customer to Meter.
    Presenter: Kristin Jolda, Oracle Utilities

    Innovation Lab Showcase: Electric Vehicle Detection and Discovery
    See how the Oracle Utilities platform uses advanced analytics to detect the presence of electric vehicles and uses that intelligence to target customer promotions, reduce call volume, and optimize network management.

    Innovation Lab Showcase: Managing Complex Work and Asset Processes
    See Oracle Utilities’ comprehensive approach to data-driven asset maintenance that brings together action and intelligence from assets, networks, field service, and customer solutions to seamlessly orchestrate complex or routine maintenance tasks.

    Innovation Lab Showcase: Program Promotion and Fulfillment
    Witness an end-to-end customer experience, from program sign up to fulfillment. Understand how Oracle Utilities’ solutions use modern tools such as chatbots and AI-driven field services to delight customers throughout.

    Integrating Oracle Utilities Customer Cloud Service with Oracle Field Service Cloud
    Learn about integrations between Oracle Utilities Customer Cloud Service (CCS) and Oracle Field Service Cloud. Watch a demonstration of how to complete Oracle Utilities CCS field activities in a mobile device running Oracle Field Service.
    Presenter: Viktoriya Feldman, Oracle Utilities

    Oracle Utilities Opower Digital Self Service for Water Insights
    Learn about the latest enhancements to Oracle Utilities Opower Digital Self Service specifically tailored for water customers.
    Presenter: Kristin Jolda, Oracle Utilities

  • Finance and Planning

    Demo: Agile Finance for Utilities
    View this short demonstration to see how modern utilities can leverage EPM Cloud for financial planning and more agility in the face of uncertainty.

    Demo: Take Measurement of Financial Success
    Learn more about how Oracle Financials Accounting Hub helps utility companies gain near real-time visibility into their financial metrics to manage growth with more resilience.

    Redesigning Finance and Planning: Making it Real with Consolidated Edison of NY
    Two years ago, Con Edison embarked on a redesign of their finance and planning process and also made the move to the cloud. Join the conversation and learn about the ground work done for the business case to get started, the process for reshaping their systems to a future state and where they are now in their journey.
    Presenters: Kelly McLaughlin, Consolidated Edison of NY
    Mary Cauwels, Oracle Utilities

    Resiliency and Growth: Agile Finance for Modern Utilities
    Modern utilities need resilience in finance, planning, and accounting; agility to plan and adapt to new business models; and flexibility to meet regulatory requirements and market demands. Hear how today’s utilities prepare for change.
    Presenters: Brian Bradford, Oracle
    Peter Russo, Oracle
    Scott Leshinski, Huron Consulting

  • Metering

    Feature Deep Dive on Oracle Utilities Analytics Visualization for Meter (19:13)
    In this session, you learn about meter visualization: out of the box visuals, how to create new visuals and roadmap items.
    Presenter: Layne Nelson, Oracle Utilities

    Settlement and LODESTAR Update (17:21)
    In this session, you will learn about the recent releases and the future roadmap for Markets Settlement Management and the Lodestar products.
    Presenter: Layne Nelson, Oracle Utilities

  • Mobility

    Feature Deep Dive: Connected Mobile Workforce
    Check out this session to learn more about how Oracle Field Service keeps workers connected with tools such as digital assistants, team collaboration, and more.
    Presenter: Faiza Tajammul, Oracle

    Feature Deep Dive: Contingent Worker
    Check out this session for a deep dive into Oracle Utilities’ Contingent Worker features.
    Presenter: Faiza Tajammul, Oracle

    Feature Deep Dive: End-to-End Use Cases and Integrations Across Oracle Solutions
    Check out this demonstration showcasing the power of end-to-end integrations across Oracle solutions. Learn how you can deliver a connected customer experience.
    Presenter: Faiza Tajammul, Oracle

    Feature Deep Dive: Providing Exceptional Service and Meeting SLAs
    Check out this session to learn more about how our solution helps utilities meet service level agreements and deliver service excellence out in the field.
    Presenter: Faiza Tajammul, Oracle

    Feature Deep Dive: The Power of Optimization to Achieve KPIs
    Check out this deep dive on how our solution optimizes work to help you achieve KPIs.
    Presenter: Faiza Tajammul, Oracle

    Innovation Lab Showcase: Managing Complex Work and Asset Processes
    See Oracle Utilities’ comprehensive approach to data-driven asset maintenance that brings together action and intelligence from assets, networks, field service, and customer solutions to seamlessly orchestrate complex or routine maintenance tasks.

    Oracle Field Service Customer Stories: Anglian Water
    Hear from Anglian Water about their field service strategies, how they’re solving mobility challenges, and what the path forward holds for their field service programs.
    Presenters: Paul Hesby, Oracle Utilities
    Alex Pipes, Anglian Water

    Oracle Field Service Customer Stories: City of Lubbock Utilities
    Hear from City of Lubbock Utilities about their field service strategies, how they’re solving mobility challenges, and what the path forward holds for their field service programs.
    Presenters: Paul Hesby, Oracle Utilities
    Michelle Cook and Chipper Mitchell, City of Lubbock Utilities

    Oracle Field Service Customer Stories: Northumbrian Water
    Hear from Northumbrian Water about their field service strategies, how they’re solving mobility challenges, and what the path forward holds for their field service programs.
    Presenters: Paul Hesby, Oracle Utilities
    Judith Welford and Scott Thornberry, Northumbrian Water

  • Network Management and Live Energy Connect

    Frontiers in Grid Innovation: SCADA, DERMS, and IoT (30:17)
    Brad Williams, vice president of industry strategy, provides an update on recent R&D and technology explorations related to supervisory control and data acquisition (SCADA), distributed energy resource management systems (DERMS), and Internet of Things (IoT).
    Presenter: Brad Williams, Oracle Utilities

    Modern Network Management for Main Street: New Approaches and Deployment Updates from Knoxville Utility Board and Colquitt Electric Membership Corporation (45:23)
    Knoxville Utility Board’s Mathew Stinnett, Colquitt EMC’s Jeffery Patterson and Rappahannock EC’s Jason Satterwhite join Oracle Utilities’ Tom Eyford for a discussion on solution design and an update on their ADMS/ OMS deployments
    Presenters: Mathew Stinnett, Knoxville Utility Board
    Jeffery Patterson, Colquitt EMC
    Jason Satterwhite, Rappahannock EC
    Tom Eyford, Oracle Utilities

    Operational Technology Agility in an Era of Change (24:14)
    Today’s grid operators and power producers face unprecedented network complexity from automation, extreme weather, distributed energy resource growth, and regulatory drivers such as FERC Order 2222. Dan Byrnes, senior vice president of product development and operational technology (OT) solutions, will discuss how the evolving Oracle Utilities OT product portfolio is helping utilities to turn this complexity into operational flexibility and value while driving improved reliability and safety.
    Presenters: Dan Byrnes, Oracle Utilities
    Brad Harkavy, Oracle Utilities
    Andy Urtusuastegui, Oracle Utilities
    Keith Redfearn, Oracle Utilities

    Oracle Utilities Network Management System: Flex Operations, a New Browser-Based Client (16:43)
    Learn more about Oracle Utilities Network Management System Flex Operations—a new, browser-based outage management client. Whether in the control room or working remotely, occasional users can quickly log on to help manage outages in high-volume situations with a product that is easy to access, easy to use, and flexes to meet the challenge of effective storm response.
    Presenter: Russell Taylor, Oracle Utilities

    New Features in Oracle Utilities Live Energy Connect (14:22)
    Watch this on-demand presentation and demo for an overview of the latest features in Oracle Utilities Live Energy Connect. See all the performance improvement features including upgrades to support 64-bit Windows applications, Python 3.8 scripting, enhanced logging, and expanded support for industry protocols.
    Presenter: Dan Lynch, Oracle Utilities

    New Features in Oracle Utilities Network Management System: Distribution Management System (13:45)
    Learn about the new distribution management system functionality in Oracle Utilities Network Management System 2.5 SP1.
    Presenter: Ian Hoogendam, Oracle Utilities

    New Features in Oracle Utilities Network Management System: High Availability (5:13)
    Review new developments in Oracle Utilities Network Management System’s high-availability functionality, especially around unplanned failover management.
    Presenter: Ian Hoogendam, Oracle Utilities

    New Features in Oracle Utilities Network Management System: Operations Mobile Application (9:42)
    New operations mobile application (OMA) features provide improved situational awareness to both field crews and control center operators. Learn about the new features that can improve field safety as well as save your distribution organization time and money.
    Presenter: Brett Doehr, Oracle Utilities

    New Features in Oracle Utilities Network Management System: Outage Management System (13:51)
    2020 broke the U.S. record for named storms, and 2021 has already dealt the U.S. several brutal winter storms. Find out how the latest OMS features will help NMS customers drive continued improvement in storm response and outage management.
    Presenter: Brett Doehr, Oracle Utilities

    New Features in Oracle Utilities Network Management System: User Experience Improvements (13:27)
    Good user experiences depend on constructive feedback from our users, so if you’re keen to help improve workflow or reduce the number of clicks, then this session is for you. We will review the usability improvements already delivered in Oracle Utilities Network Management System 2.5.0.0 and learn about proposed usability improvements in our development pipeline. Learn how we are striving to provide operators with usability, efficiency, and quality control.
    Presenter: Russell Taylor, Oracle Utilities

    Transportation Electrification and Distribution Management (25:23)
    With a growing number of countries and automakers embracing electric vehicles, transportation electrification is poised for continued growth. Brad Williams, vice president of industry strategy, will outline the opportunities for distribution managers to stay ahead of the change.
    Presenter: Brad Williams, Oracle Utilities

    Innovation Lab Showcase: Electric Vehicle Detection and Discovery
    See how the Oracle Utilities platform uses advanced analytics to detect the presence of electric vehicles and uses that intelligence to target customer promotions, reduce call volume, and optimize network management.

    Innovation Lab Showcase: Managing Complex Work and Asset Processes
    See Oracle Utilities’ comprehensive approach to data-driven asset maintenance that brings together action and intelligence from assets, networks, field service, and customer solutions to seamlessly orchestrate complex or routine maintenance tasks.

    Innovation Lab Showcase: Program Promotion and Fulfillment
    Witness an end-to-end customer experience, from program sign up to fulfillment. Understand how Oracle Utilities’ solutions use modern tools such as chatbots and AI-driven field services to delight customers throughout.

  • Opower

    Applying Data Science Models to Customer Data in Oracle Utilities Opower Solutions (4:58)
    Join this session to learn how to apply data science models to customer data in Oracle Utilities Opower solutions.
    Presenters: Madhan Raju, Oracle Utilities
    Dan Lin, Oracle Utilities

    Deep Learning in Appliance Usage Disaggregation (14:12)
    Oracle Utilities’ deep learning models for disaggregation of residential appliance energy usage continue to advance. In this session, we review our unique approach to appliance disaggregation insights, the introduction of new appliance categories, and the dramatic improvements in accuracy that deep learning has enabled.
    Presenter: Selim Mimaroglu, Oracle Utilities

    Improving the Impact of Energy Efficiency Programs Through Customer Engagement Analytics (8:41)
    Join this session to learn more about Oracle Utilities Opower’s first and second generation analytics products. If you are a user of Inside Opower or its Data Exploration feature, you should attend this session to learn more about the improvements to its second generation self-service analytics options.
    Presenter: Jessica Lin, Oracle Utilities

    Making Appliance Disaggregation and Detection Insights Available Through Analytics Visualization (5:16)
    Join this session to learn more about upcoming options in Oracle Utilities Opower Analytics Visualization that you could potentially take advantage of to visualize appliance disaggregation and detection insights.
    Presenter: Jessica Lin, Oracle Utilities

    Visualizing Energy Affordability (6:59)
    Reaching and serving low-to-moderate income (LMI) customers has always been a utility priority. But 2020 took this need to another level as COVID impacted families across the country. In this session, we will discuss innovative ways to target and learn more about your LMI customers through Oracle Utilities.
    Presenter: Jessica Lin, Oracle Utilities

    Discovering Electric Vehicles and Appliances in Residential Homes with AI
    Oracle Utilities’ advanced AI models can very accurately identify the presence of all makes, models, and years of electric vehicles with standard (L1) or fast chargers (L2). Our models can also very reliably discover the presence of water heaters, pool pumps, heating and cooling units, washers, dryers, and photovoltaic and solar panels.
    Presenter: Selim Mimaroglu, Oracle Utilities

    Forecasting Residential Consumption with AI
    Accurate residential consumption forecasting can improve products such as “high bill” alerts and aggregate demand forecasts. In this session, we look at state-of-the-art, deep-learning-based forecasting models for difficult scenarios including erratic weather and long horizons.
    Presenter: Selim Mimaroglu, Oracle Utilities

    Innovation Lab Showcase: Electric Vehicle Detection and Discovery
    See how the Oracle Utilities platform uses advanced analytics to detect the presence of electric vehicles and uses that intelligence to target customer promotions, reduce call volume, and optimize network management.

    Innovation Lab Showcase: Program Promotion and Fulfillment
    Witness an end-to-end customer experience, from program sign up to fulfillment. Understand how Oracle Utilities’ solutions use modern tools such as chatbots and AI-driven field services to delight customers throughout.

    Understanding Web Traffic with Analytics
    Join this session to learn more about web analytics that are available to you. The demo will illustrate prebuilt dashboards and options for viewing and analyzing trends for your web products in Oracle Utilities Opower Analytics Visualization and Discovery. Options for analysis include charts and graphs as well as maps, word clouds, and other techniques.
    Presenter: Jessica Lin, Oracle Utilities

  • Partner Presentations

    A Fast and Painless Customer Care and Billing Upgrade
    Partnering with PwC, Alliant Energy upgraded its Oracle Utilities Customer Care and Billing instance in just seven months with remote delivery. Learn how agile methodology, global teams, automated tests, and conversion tools accelerated the upgrade.
    Presenters: Roman Gromov, PWC
    Tyra Ledger, Alliant Energy

    An Update Project: A Real World Case Study
    Hear the story behind a customer’s journey from Oracle Utilities Work and Asset Management 1.9 to version 2.2. Speakers will share lessons learned, successes, and challenges—both expected and surprising.
    Presenters: Farley Moore, Emtec
    John Mendillo Passaic Valley Sewerage Commission

    Business Integrations for Customer Information Systems in the Cloud
    A cloud-based customer information system (CIS) opens the door for end-to-end business process integration. Explore a complete use case with sales, field service, and meter management capabilities enabled by Oracle Integration Cloud.
    Presenters: Hugo Fernando Canaval Murillo, Celsia
    Fernando Pino, Red Clay

    Elevating Customer Experience and Modernizing Employee Experience
    Exelon modernized and standardized CRM across three operating companies and improved employee experiences with Oracle Customer Experience. Hear how Exelon approached business adoption, metrics, reporting, and roll out.
    Presenters: Laurence Bellenguez, Accenture
    Deborah Harris, Exelon

    Keys to a Successful Customer Information System Implementation
    Citizens Energy Group’s transformation to a new customer information system provides a roadmap for utilities transitioning away from legacy systems to modern digital solutions. Learn how this project was delivered successfully—on time, under budget.
    Presenters: Shannon Campbell, AAC
    Steve Wenke, AAC
    Nasser Akari, AAC
    Rick Cutter, AAC
    Jeff Ford, Citizens Energy Group
    Kasturika Supkar, Infosys
    Christina Schueneman, Oracle Utilities

    NRGi Transforms into a Customer-Centric Company with Oracle Utilities
    After Denmark opened up its energy sector and adopted a wholesale model to establish a competitive market and increase transparency for customers, NRGi turned to Oracle Utilities and Wipro to prepare for a digital future.
    Presenters: Jakob Bundgaard, NRGi
    Siva Subramanian, Wipro

    Oracle Utilities Customer to Meter: A Path to Ownership
    Utilities must take concrete steps to assume project ownership as system integrators gradually phase out. ALLETE and Triniti outline these steps, share how they were used on a customer-to-meter project, and reveal the incredible results.
    Presenters: Allison Ritter, Triniti Consulting
    Jeanne Atkinson, Allete
    Kris Peterson, Allete

    Parallel Billing: Essential and Innovative Testing for System Launches
    Grant County Public Utilities Department used automation and analytics to authentically bill and verify every account while pinpointing deviations in bill determinants, read and bill windows, rates, configuration, and more.
    Presenters: Cary West, Grant County Public Utility Department
    Maryann Walsh Wolff, Intoollect

    Pasadena Water and Power’s Digital Transformation Journey
    Pasadena Water and Power (PWP) embarked on a digital transformation, adopting best-of-breed solutions. Hear how its adoption of Oracle’s PaaS and SaaS products transformed the customer experience, utility operations, and field mobility.
    Presenters: Jeremy Marquette, City of Pasadena
    Izzet Cervera, Red Clay

    Strategies and advanced technologies to meet the changing payment needs of your customers
    Utilities of all sizes can achieve operational efficiencies, accelerated revenue collections, and improved customer experiences with a tight, bi-directional real-time integration between Paymentus and Oracle. A user of both Paymentus and Oracle CC&B, hear how a utility added several modern payment options to their offering to meet growing customer needs and provide flexibility for customers during the pandemic and beyond.
    Presenters: Nicole Haskins, Paymentus
    Gregory Jenkins, City of Raleigh, NC

    Sweeping the Best Customer Information System Implementation Awards
    Region of Durham and WSSC Water discuss their award-winning, cloud-based customer information system (CIS) projects and share lessons learned.
    Presenters: Peter Sarsany, Black & Veatch
    Barb Goodwin, Region of Durham
    Teresa Omand, Region of Durham
    Anthony Ferrara, Washington Suburban Sanitary Commission


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